4.7 stars over the past 12 months (1,299 ratings)
- Loading Results...
Detailed Seller Information
- Business Name: DragonFly Optical LTD
- Business Type: Online Sales
- Trade Register Number: 7894181
- VAT Number: GB140975994
- Business Address:
- PO Box 1449
- BS39 7WB
Dragonfly Optical - Details
For questions regarding products, order delivery, or returns, please contact Dragonfly Optical Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
- Top of Page
About Dragonfly Optical
99.5% happy customers isn’t bad, but it still means something goes wrong sometimes. We’re not happy if you’re not happy, so if you're not pleased with your purchase for whatever reason, simply let us know by email within 7 working days after you get it, and return it to us. We’ll exchange or refund the original order value, as you wish. All we ask is that you enclose the order reference, with all the bits you want to return, in all their boxes, in their original condition. Posting is down to you, but it’s a good idea to get postal tracking, with some kind of insurance, because, if we don’t get the return, you won’t get the refund, and we’re sure that if you don’t want the stuff, you certainly want your money back ASAP. That’s why we’ll try and get a refund sorted the same day we receive your return, and let you know by email. (We normally reverse the same payment method you used). If your purchase is returned in a condition that isn’t new, we’ll send you some photos of why we think that, and agree a re-stocking value with you.
You can return stuff for any reason up to 30 days after you got it. Just follow the same instructions above. You’ll still get a refund of the original order value, but less 25% of the total order value (it just covers us having to check, clean, repackage and re-sell as not new).
If the item is sold as Refurbished you will get a three month warranty, if you wish to return the item after this period we will ask you to send it back for us to value it before a refund is given. Typically we refund 35-40% of the order value as it's gone over the 3 month period and can't be resold again.
In line with the Distance Selling Regulations if you wish to return an item this has to be requested within 14 days of you receiving the item. Requests outside of this period will not be considered. A correctly supplied item where the buyer has ‘changed their mind', the cost of the return is the responsibility of the buyer. Any item must be returned with any tags, labels, ties or other items that were attached, still attached and the item must show no signs of use. Please either re-use the packaging I sent your item in or use something similar. It is the buyer’s responsibility to ensure I receive the returned item back in the same condition as it was received. Where a refund has been requested for a correctly supplied items due to a person ‘changing their mind’, a full refund will be provided with a deduction for the cost of the original postage. If you do wish to return please return it by the mode that it was delivered, [Royal Mail or the courier service used]. If using Royal Mail please make sure when posting, that you ask at the Post Office for proof of posting.
Urgent problems can be resolved by calling Shane on 07702812777
- Top of Page
Delivery Rates and Delivery Estimates
Marketplace Dispatch & Delivery
- What are the delivery rates for Marketplace orders?
- What are the delivery times?
- Where can I get a Marketplace order delivered to?
- Which customs or imports fees do I have to pay if I order from abroad?
- Where's my Marketplace order?
What are the delivery rates for Marketplace orders?
Delivery rates for some items sold by Sellers may differ. Please check the delivery charges before you click the final "Place your order" button on the checkout page. Please note that Super Saver Delivery isn't available for Marketplace items. Postage rates and delivery information for items sold by Sellers at Amazon Marketplace can also be found when you click on a Seller's feedback rating in a list of Sellers offering an item for sale. From the page that appears, just click on "Delivery rates" or "Shipping rates" at the bottom right of the page.
Express Delivery from Marketplace Sellers is a separate service from the Express Delivery option offered by Amazon. If you're not happy with the delivery dates shown when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.
Calculating total delivery cost when you purchase more than one item.
As Marketplace orders are dispatched from different individual Sellers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same Seller at the same time. To calculate the total delivery charge, add together the appropriate delivery rates for each item.
We display the domestic standard delivery fee associated with Seller offerings to make the potential delivery costs clearer. The delivery cost associated with a particular item is also displayed while you're placing your order.
Note: Items sold by Marketplace sellers in the US or Canada may also be subject to import duties and taxes that are levied once the package reaches your country. Learn more.Back to top
What are the delivery times?
Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following time frames:
- UK: 1 - 15 business days
- Europe: 3 - 18 business days
- US and rest of world: 7 - 23 business days
If you don't receive your order after this time, contact your Seller and let them know. Please note that for Sellers dispatching from international locations, standard delivery times can vary between 3 and 23 days.Back to top
Where can I get a Marketplace order delivered to?
Sellers on Amazon.co.uk Marketplace can choose their own delivery destinations. If during the ordering process you see a message that the item you want to buy can't be dispatched to your country, it's likely your Seller has specified domestic delivery (UK) only. If the item isn't available for delivery to your location you might want to check if other Sellers are offering the same item and can deliver to your address. You could also contact the Seller to let them know that you're interested in purchasing the item. The Seller may then choose to make it available for delivery to your location.Back to top
Which customs or import fees do I have to pay if my order is being delivered to an address outside the UK?
When ordering from Marketplace Sellers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes which are levied once the package reaches your country. See here for more information.Back to top
Where's my Marketplace order?
Orders on Amazon.co.uk Marketplace are between the buyer and the Seller. Amazon.co.uk isn't directly involved in these orders and isn't an agent on behalf of either the Seller or buyer. If you've any questions about a Marketplace order, please contact your Seller directly.
Sellers are expected to dispatch goods directly to the customer. Transit times will depend on the delivery method chosen. The Estimated Delivery Dates will be shown in Your Account and in the confirmation e-mail you receive when you place your order.Back to top
Marketplace items can only be delivered to countries covered by Amazon.co.uk Marketplace. This table summarises delivery rates for all Amazon.co.uk Marketplace countries.
- Top of Page
Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Dragonfly Optical values the privacy of your personal data.
- Top of Page
Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Dragonfly Optical to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.