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4.8 stars over the past 12 months
4.8 stars over the past 12 months (1,934 ratings)

Frequently Asked Questions

If you can't find what you want below then please call us on 01778 561086. We will respond as quickly as possible. 

Order Status

. How do I know my order has been received?
. My order never arrived.
. An item is missing from my delivery. 
. When will my backorder arrive? 

Delivery

. Do you ship to my country?

Guarantees

. Price
. Privacy Policy
. Returns

Pricing and Billing

. I have a question on my charges.
. I need a copy of my receipt/invoice.
. When will my credit card be charged?

Additional Support

. How do I contact you?


Order Status


How do I know my order has been received?

Once an order is received our system will send you an order confirmation e-mail to the e-mail address that you entered during the site's secure checkout.

How do I track my order? Has it been shipped?

If shipping is via Courier you will receive a reference number to enable you to track the order on City Link website

My order never arrived

Please contact Customer Services via the contact us page if your order has not been received within the time originally stated on your invoice/receipt.

An item is missing from my delivery

Please contact Customer Services without delay via the contact us page if your order is incomplete or incorrect.

When will my backorder arrive?

Your item will be dispatched as soon as we receive the product from our manufacturers. If the item is later than expected, please contact Customer Services via the contact us page.

Delivery

Do you ship to my country?

Very likely, we ship to a large number of countries exluding USA and Africa

Payment

What are my payment choices?

We accept Credit/Debit cards and PayPal online. We also accept Bank Transfer or Cheques by arrangement. Government Agencies and Local Authorities can obtain accounts

Guarantees

Privacy Policy

We will never sell, share, or rent your information with other parties.

Returns

To return an item to us please read our Guarantee and Returns page for details.

Pricing and Billing

I have a question on my charges

Please contact the Customer Services via the contact us page if you have any questions regarding your order.

I need a copy of my receipt/invoice

If your invoice or receipt has not been received or you require a VAT Invoice, please contact Customer Services via the contact us page to have one sent directly to you.

When will my credit card be charged?

Your credit card or PayPal account is charged immediately on purchase. We will not ship orders until full payment is received.

Additional Support

How do I contact you?

You can contact us via the contact us page, either by e-mail or phone. Our office hour are 9.00am to 5.00pm Monday to Friday 

Detailed Seller Information

  • Business Name: EDPA Limited
  • Business Type: Limited Company
  • Trade Register Number: 5685938
  • VAT Number: GB887263772
  • Phone number: 044 1778 561086
  • Business Address:
    • Unit 24b
    • Kings Street Industrial Estate
    • Langtoft
    • Lincs
    • PE6 9NF
    • GB

BabySecurity - Details

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    About BabySecurity

    All staff at BabySecurity are committed to helping parents to find the best products for their newborn baby and infant. We do this by having clear lines of communication via email, Live Chat and Telephone answered by real people without menus. Our staff are knowledgeable courteous and always willing to give advice.

    We select high quality baby products from reputable manufacturers of monitors, stair gates, travel cots, feeding and sleeping equipment, child locks, guards and travel safety products then buy these in bulk to ensure fast fulfilment of customer orders. Some of the products we sell are exclusive to our company and these have all been inspired by responses to parents request for child care solutions not available in the market place.

    BabySecurity prides itself on offering good value and offer Price Match against all products in the range. The standard delivery service is next day and the majority of orders are delivered free. The company is privately owned by Directors that are actively involved in the day to day control.

    When you contact our office 9.00am to 5.00pm and Monday to Friday except Bank Holidays (call 01778 561086 or email info@babysecurity.co.uk) you will find our staff courteous honest and helpful. 

    We are constantly looking for new products for your child’s protection and take particular account of customer requests. If we do not stock a product you require we will research and hopefully find it for you.

    Your relationship with us is private. We take your details only to help us execute your order or instructions. We will NEVER disclose your details to anyone else.

    We hope you enjoy shopping at BabySecurity.

    Head Office: EDPA Ltd, Unit 24b, Kings Street Industrial Estate, Langtoft, Lincs, PE6 9NF Tel: 01778 561086 Company Reg. No. 5685938 VAT No 887263772

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    BabySecurity Delivery Rates


    Listed below are delivery details for BabySecurity, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £1.99 £0.00
    £2.00 to £2.49 £0.00
    £2.50 to £8.99 £0.00
    £9.00 to £14.99 £0.00
    £15.00 to £39.99 £0.00
    £40.00 to £69.50 £0.00
    £69.51 to £70.00 £0.00
    £70.01 to £75.00 £0.00
    £75.01 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £1.99
    £20.00 to £49.99 £3.99
    £50.00 to £79.99 £4.99
    £80.00 to Up £4.99
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £0.00
    £10.00 to £19.99 £0.00
    £20.00 to £29.99 £2.00
    £30.00 to Up £4.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £5.99
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £15.00 £12.99
    £15.01 to £69.99 £19.99
    £70.00 to Up £22.99
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £12.99
    £20.00 to £69.99 £23.99
    £70.00 to Up £24.99
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £29.99 £19.99
    £30.00 to £85.00 £27.99
    £85.01 to Up £33.88
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £40.00 £24.00
    £40.01 to £70.00 £35.00
    £70.01 to Up £44.99
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £50.00
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £59.99 £40.00
    £60.00 to Up £69.99
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £70.00 £54.99
    £70.01 to Up £54.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    BabySecurity Dispatch Policies


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    BabySecurity Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide BabySecurity with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to BabySecurity's Privacy Policy.

    Privacy Practices

    BabySecurity values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Returns Policy

    We do not accept returns without a Returns Authorisation Number. Please follow the steps below to obtain a RAN before sending us your item(s).

    "I don't want my purchase" - Refunds

    Our 7-day returns guarantee means that if you are unhappy with your purchase, you can return it to us - no quibble - within the first 7 days of the date you received the item(s) and we will issue a FULL REFUND of the product value. Please note that we will not refund any shipping cost you paid.

    "I don't want my purchase"  - Exchanges

    - Within 28 days of the date you received the item(s), we will also take products back in exchange for other products of similar or greater value.
    - The products must be unused and returned in “as new” condition, preferably in original packaging.
    - The cost of shipping will be your responsibility.
    - Please note that this is an exchange policy and cash refunds will not be given.
    - Please also note that an administration fee of £3.95 will apply when returning goods for exchange outside of the 7-day “no quibble” period.
    - These terms do not affect your statutory rights in the event of faulty goods.

    "My product is faulty"
    We will exchange, repair or refund a product which develops a defect within the first 28 days of the date you received it. After 28 days and within its warranty period, we will arrange for a repair or replacement. For your convenience, we have produced a simple label with our returns address label which you should print and enclose within the package; see "how to request a return" below.


    GUARANTEE: Electrical products purchased from BabySecurity are covered by a minimum of a 6-month guarantee or as per the manufacturer’s warranty. Other products including, gates, guards, locks and latches are covered by a 6-month guarantee. You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights.

    Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay the cost of shipping non-faulty products back to you.

    How to Request a Return?
    To request a return please INCLUDE the following information and send to returns@babysecurity.co.uk:


    - Your Amazon Order Number with BabySecurity e.g 026-7463546-8673986
    - Reason you wish to return Item - Faulty, 7 Day Refund, 30 Day Exhange (If faulty please specify fault)
    - Your Name


    Please note:
    - We do not accept returns without a Returns Authorisation Number. Please follow the steps above to obtain a RAN before sending us your item(s).
    - We cannot accept responsibility for Returns until they arrive safely in our warehouse.
    - We will only refund the reasonable cost of transit/postage (up to £5.95) where the reason for return resulted from faulty goods or an error on our part.

    Contact this seller Phone: 044 1778 561086

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.