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Frequently Asked Questions
. How do I know my order has been received?
. My order never arrived.
. An item is missing from my delivery.
. When will my backorder arrive?
. Do you ship to my country?
Pricing and Billing
. I have a question on my charges.
. I need a copy of my receipt/invoice.
. When will my credit card be charged?
. How do I contact you?
How do I know my order has been received?
Once an order is received our system will send you an order confirmation e-mail to the e-mail address that you entered during the site's secure checkout.
How do I track my order? Has it been shipped?
If shipping is via Courier you will receive a reference number to enable you to track the order on City Link website
My order never arrived
Please contact Customer Services via the contact us page if your order has not been received within the time originally stated on your invoice/receipt.
An item is missing from my delivery
Please contact Customer Services without delay via the contact us page if your order is incomplete or incorrect.
When will my backorder arrive?
Your item will be dispatched as soon as we receive the product from our manufacturers. If the item is later than expected, please contact Customer Services via the contact us page.
Do you ship to my country?
Very likely, we ship to a large number of countries exluding USA and Africa
What are my payment choices?
We accept Credit/Debit cards and PayPal online. We also accept Bank Transfer or Cheques by arrangement. Government Agencies and Local Authorities can obtain accounts
We will never sell, share, or rent your information with other parties.
To return an item to us please read our Guarantee and Returns page for details.
Pricing and Billing
I have a question on my charges
Please contact the Customer Services via the contact us page if you have any questions regarding your order.
I need a copy of my receipt/invoice
If your invoice or receipt has not been received or you require a VAT Invoice, please contact Customer Services via the contact us page to have one sent directly to you.
When will my credit card be charged?
Your credit card or PayPal account is charged immediately on purchase. We will not ship orders until full payment is received.
How do I contact you?
You can contact us via the contact us page, either by e-mail or phone. Our office hour are 9.00am to 5.00pm Monday to Friday
Detailed Seller Information
- Business Name: EDPA Limited
- Business Type: Limited Company
- Trade Register Number: 5685938
- VAT Number: GB887263772
- Phone number: 044 1778 561086
- Business Address:
- Unit 24b
- Kings Street Industrial Estate
- PE6 9NF
BabySecurity - Details
- Store front:www.amazon.co.uk/shops/AP24J4348HNNB
For questions regarding products, order delivery, or returns, please contact BabySecurity Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Your relationship with us is private. We take your details only to help us execute your order or instructions. We will NEVER disclose your details to anyone else.
We hope you enjoy shopping at BabySecurity.
Head Office: EDPA Ltd, Unit 24b, Kings Street Industrial Estate, Langtoft, Lincs, PE6 9NF Tel: 01778 561086 Company Reg. No. 5685938 VAT No 887263772
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BabySecurity Delivery Rates
Listed below are delivery details for BabySecurity, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 North America Japan Australia and Far East Asia M@ UK - Rest of World (ROW) UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £1.99 £0.00 £2.00 to £2.49 £0.00 £2.50 to £8.99 £0.00 £9.00 to £14.99 £0.00 £15.00 to £39.99 £0.00 £40.00 to £69.50 £0.00 £69.51 to £70.00 £0.00 £70.01 to £75.00 £0.00 £75.01 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £19.99 £1.99 £20.00 to £49.99 £3.99 £50.00 to £79.99 £4.99 £80.00 to Up £4.99 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £9.99 £0.00 £10.00 to £19.99 £0.00 £20.00 to £29.99 £2.00 £30.00 to Up £4.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £5.99 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £15.00 £12.99 £15.01 to £69.99 £19.99 £70.00 to Up £22.99 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £19.99 £12.99 £20.00 to £69.99 £23.99 £70.00 to Up £24.99 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £29.99 £19.99 £30.00 to £85.00 £27.99 £85.01 to Up £33.88 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to £40.00 £24.00 £40.01 to £70.00 £35.00 £70.01 to Up £44.99 Japan · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to Up £50.00 Australia and Far East Asia · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £59.99 £40.00 £60.00 to Up £69.99 M@ UK - Rest of World (ROW) · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £70.00 £54.99 £70.01 to Up £54.99
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
BabySecurity values the privacy of your personal data.
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Returns and Refunds
We do not accept returns without a Returns Authorisation Number. Please follow the steps below to obtain a RAN before sending us your item(s).
"I don't want my purchase" - Refunds
Our 7-day returns guarantee means that if you are unhappy with your purchase, you can return it to us - no quibble - within the first 7 days of the date you received the item(s) and we will issue a FULL REFUND of the product value. Please note that we will not refund any shipping cost you paid.
"I don't want my purchase" - Exchanges
- Within 28 days of the date you received the item(s), we will also take products back in exchange for other products of similar or greater value.
- The products must be unused and returned in “as new” condition, preferably in original packaging.
- The cost of shipping will be your responsibility.
- Please note that this is an exchange policy and cash refunds will not be given.
- Please also note that an administration fee of £3.95 will apply when returning goods for exchange outside of the 7-day “no quibble” period.
- These terms do not affect your statutory rights in the event of faulty goods.
"My product is faulty"
We will exchange, repair or refund a product which develops a defect within the first 28 days of the date you received it. After 28 days and within its warranty period, we will arrange for a repair or replacement. For your convenience, we have produced a simple label with our returns address label which you should print and enclose within the package; see "how to request a return" below.
GUARANTEE: Electrical products purchased from BabySecurity are covered by a minimum of a 6-month guarantee or as per the manufacturer’s warranty. Other products including, gates, guards, locks and latches are covered by a 6-month guarantee. You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights.
Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay the cost of shipping non-faulty products back to you.
How to Request a Return?
To request a return please INCLUDE the following information and send to email@example.com:
- Your Amazon Order Number with BabySecurity e.g 026-7463546-8673986
- Reason you wish to return Item - Faulty, 7 Day Refund, 30 Day Exhange (If faulty please specify fault)
- Your Name
- We do not accept returns without a Returns Authorisation Number. Please follow the steps above to obtain a RAN before sending us your item(s).
- We cannot accept responsibility for Returns until they arrive safely in our warehouse.
- We will only refund the reasonable cost of transit/postage (up to £5.95) where the reason for return resulted from faulty goods or an error on our part.
Contact this seller Phone: 044 1778 561086
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.