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4.9 stars over the past 12 months
4.9 stars over the past 12 months (441 ratings)

Frequently Asked Questions

Return policy details
We hope that you will be pleased with your purchase from tronixcomputers.com. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit If any items were damaged in transit, we ask that you report it to us within 72 hrs of receipt (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please sign the carriers delivery note accordingly. Items should be returned with their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault (please note that for our business customers, this is 7 calendar days). Items should be returned with their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period If any of your purchases develop a fault, and it is more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 14 days of receipt are referred directly to the manufacturer (unless otherwise stated)

If you change your mind If you have simply changed your mind about any item ordered and you wish to return it, except in the case of special orders and software, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be as new when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 14 calendar days to do so, at your own expense. We will issue a full refund for the product to your original payment method after the goods have been received. Please note that this policy does not apply to business customers. ( The Distance Selling Regulations do not apply to @work customers or our Business customers)

Return of items after normal return period lapsed
If you want to return an item that is outside of the DSR 14 day period for changing your mind and we accept your request to return an item you will be charged 20% restocking fee and will have to pay all return costs including any insurance. For B2B customers this applies after 48hrs as The Distance Selling Regulations do not apply to @work customers or our Business customers

Need to return an item? You can request a return by way of e-mail: info@tronixcomputers.com.

Returns Frequently Asked Questions (FAQ)

Q. I have requested an RMA number but have been told that I should contact the Manufacturer. Why do I need to do this?
A. In certain cases, manufacturers provide support direct to end users. They do this for many reasons, the main one is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

Q. What is the best way for me to return my items to you?
A. Returns should be sent using a delivery method that requires a signature on delivery. The majority of items are returned to us using Royal Mail Signed For Delivery. Valuable items should be sent via an insured delivery method such as Royal Mail Special Delivery. Items damaged or lost through any delivery services that are not insured will not be refunded. You are responsible for any item being returned to us and will bear any loss. If the item being returned is User damaged in any way, this will affect the refund being offered and may result in rejection and/or a charge being levied to cover any loss.
Q. I sent my item back to you without a Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package this cause delays in processing your return (it could also be rejected). To avoid this delay, we recommend that if you wish to return goods you first obtain an RMA number. In addition to this policy you should also refer to our general Terms and Conditions of Sale.

Q. I have received an incorrect item, what should I do?
A. You should raise an RMA using the email to: info@tronixcomputers.com and return the item to us using a traceable and insured delivery agent (e.g. Royal Mail Signed For or Special Delivery ) Please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly



FAQ's for Laptops


All Laptops sold by Tronixcomputers on Amazon are covered by full manufacturers warranty. Please ensure that on recieving your laptop that once you have installed it you register the Laptop using the Manufacturers software which usually pops up after first installation (HP - Acer - Lenovo - Sony - Toshiba).

Registering your laptop makes it easier for warranty support. All Laptops are shipped with full VAT invoice which you should keep safe in case of warranty issue.

FAQ's for External Hard Drives

If you are unable to see your hard drive when you plug usb cable on pc

Please follow the steps below as it might be resolve the problem. If not then you have 30 day return policy on this item so you can send us back for replacement or Refund. Its possible that there is a communication problem between the PC and the external drive. A few things to try that normally resolve USB connection problems:

1. Make sure both USB cables have been inserted and that the hard drive is placed on a flat surface.

2. Ideally use rear USB ports as they get more power than front or side ports.

3. Try disconnecting all other USB devices and see if the drive is recognised.

4. Make sure the cable is plugged in properly and leave it for at least 1-2 minutes for the PC to recognise the drive. At times you may have to hold the cable in place of the connector whilst the machine locates the drive.

5. Are you able to test on another PC - just in case you have faulty USB ports or if the ports are not giving enough power off to power the drive up.

6. If you have another similar usb cable(if you have camera or other device you will find similar cable with mini usb at one end and normal usb at other end) please try with another cable. 

7. If for a Mac this will need formatting as Fat32 as it states in the item description.

Hard drive showing wrong capacity

Determining drive capacity can be confusing at times because of the different measurement standards that are often used. When dealing with Windows and Mac based systems, you will commonly see both decimal measurements and binary measurements of a drive's capacity. In either case, a drive's capacity is measured by using the total number of bytes available on the drive. As long as the drive displays the correct number of bytes (approximate), you are getting the drive's full capacity.

Decimal vs. Binary:
For simplicity and consistency, hard drive manufacturers define a megabyte as 1,000,000 bytes and a gigabyte as 1,000,000,000 bytes. This is a decimal (base 10) measurement and is the industry standard. However, certain system BIOSs, FDISK and Windows define a megabyte as 1,048,576 bytes and a gigabyte as 1,073,741,824 bytes. Mac systems also use these values. These are binary (base 2) measurements.

If you Still Need Help please call us on 08701605875 (Monday to Friday 9 am to 5pm) and we will try our best to resolve any problems regarding your purchased item.

Detailed Seller Information

  • VAT Number: GB791433616

Tronixcomputers - Details

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    About Tronixcomputers

    Tronix ltd.(Tronixcomputers)

    55-Ballards Lane, N3 1XP.UK Tel: 02084412274

    Tronixcomputers.com was established 2001 to serve the needs of computer users. But our success has been built on a simple principle: take care of every customer like they were a member of our family. From the beginning, our top priority was to provide unmatched customer care and to help our customers understand how technology could help them. We've always invited intelligent, courteous men and women to staff our call center; to answer your questions, make recommendations and deliver solutions. We stock our web site with the latest products, the best deals---and plenty of information to help you decide for yourself. We are proud of each and every member of our staff, because they make the difference.

    Just because we offer the industry's lowest prices doesn't mean we skimp on service. In fact, it is because we take care of our customers and you continue to support us with your business - that we're able to use our buying power to get you the best deals.

    So when you call us or log onto our web site, you're doing business with a company that is enthusiastic about computers, and about matching our customers with the items that they need. And we intend to continue serving you. Every day.

    There are a lot of reasons to come to tronixcomputers.com for your PC-product needs. We've got the largest selection-over 100's items in stock and ready to ship from our warehouse facility.

    Our people are, and have always been our greatest asset. If we had to make the choice between the absolute best in technology and mediocre people or great people and mediocre technology, we'd choose great people every time. Hands down. Fortunately, we don't have to make that choice. We've combined great people with great technology and that means a satisfying and pleasant experience for you. It starts with a professional, courteous, patient and knowledgeable person on the phone. We can help you whether you're buying your first PC, adding memory, adding a peripheral or purchasing hundreds of PCs for a large corporation. Our people are ready to help you, they are the best in the industry-and we are proud of each and every one of them. In fact, until they are certified and trained by our customer service and sales leaders, they won't even have the opportunity to take your call.

    There are a lot of reasons to make tronixcomputers.com your source for computer-related products-the industry's best selection of in-stock products, outstanding PCs built with premium components, exceptional leasing options, the best technical support and customer service in the business and the best prices on everything we sell. But the one you'll like the most is the service you receive.

    We have the resources to get you what you need, when you need it - along with the culture of customer care that will make it an enjoyable, hassle-free experience. We guarantee it.

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    Tronixcomputers Delivery Rates

    UK Shipping is free

    All other Shipping destinations incur a shipping fee (please check listings for shipping charges for all other destinations outside UK)

    Listed below are delivery details for Tronixcomputers, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £9.99
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £1.99
    £10.01 to £20.00 £7.99
    £20.01 to £100.00 £15.99
    £100.01 to Up £25.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £1.99
    £10.01 to £20.00 £9.99
    £20.01 to £100.00 £19.99
    £100.01 to Up £35.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £2.99
    £10.01 to £20.00 £12.99
    £20.01 to £100.00 £22.99
    £100.01 to Up £65.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Tronixcomputers Dispatch Policies

    Unless noted otherwise in the ordering pipeline Tronixcomputers dispatches all items within the same day of receiving confirmed order from Amazon. Orders confirmed before 2.00pm are dispatched using either Royal Mail Recorded Delivery or DHL depending on the value of the item and in most cases are dispatched on same day.

    All UK orders include free delivery and should normally be delivered on the next working day (Mon-Fri). Tracking Numbers are provided and are issued via the Amazon messaging system

    Please make sure you are available for delivery as 99.9% of items we send require a signature for proof of delivery.

    In the event that an order is delayed or cancelled you will receive notifications via the Amazon messaging service.
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    Tronixcomputers Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Tronixcomputers with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Tronixcomputers's Privacy Policy.

    Tronixcomputers's Privacy Policy

    Introduction

    We (Tronix Limited) are committed to protecting your privacy. We recognise our responsibility to keep confidential at all times any information about you which we acquire in connection with your visit to our site. Tronix complies with all the standards registered under the Data Protection Act. Please note however that our responsibility is necessarily limited to protection by us of information which we obtain.

    Collection of Information

    To enable us to process your purchase we will typically acquire information which includes your name, your e-mail and business addresses, and other relevant business details.

    Use and disclosure of Information

    We use the information which you provide us to process your purchase. Tronix will not disclose the information to third parties, or make any use of it, without your permission, unless we are required to do so by statute or by an authorised body in order to aid the investigation or prevention of crime.

    Security

    Tronix is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities.


    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Tronixcomputers to get information about any additional policies that may apply:

    Contact this seller Phone: 08701605875

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.