Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (2,371 ratings)

Frequently Asked Questions

Questions & Answers

When will my item be dispatched?

We aim to dispatch all items within 24 hours of receiving cleared payment from Monday to Saturday. You will receive an email confirmation once your item has been dispatched.

How long will it take for my item to arrive?

We aim to dispatch all items within 24 hours of receiving cleared payment from Monday to Saturday. You will receive an email confirmation once your item has been dispatched. Delivery is usually within 2-5 working days (99% of the times), however on very rare cases please allow up to 15 working days for UK orders to arrive.

International orders usually arrive within 5-14 days (99% of the times) but in very rare cases please allow up to 20 days for European Destinations and 25 working days Rest of the World. These are Royal Mail's constraints not ours and ALL UK sellers are subjected to these and governed by these regulations as Royal Mail do not consider a parcel as lost until the number of days stated have lapsed. We would rather be honest and tell you upfront. If after this time your order has still not arrived please contact us and we will deal with Royal Mail for claims and you will not be left out of pocket.

Can I have a tracking number?

If you require a tracking number for your order please make sure that you have purchased a recorded or signed for service. For orders within the UK we can upgrade your shipping to Recorded/Tracked service for an extra fee.

International orders, currently it is not possible to offer Expedited Delivery using Amazon. 

Items sent via Standard service or Air Mail cannot be tracked unfortunately. 

What do I do if my item is received damaged?

Any damages must be reported within 24 hours of receiving the item. Full reimbursement will be made if the item is damaged during transit. Please contact us directly to arrange a refund or replacement. Evidence of damage will be required in order for us to proceed with your claim, however you may not need to return the item.

What if I have received the wrong order?

Please contact us within 24 hours if you have received the wrong item. Full reimbursement will be made if the item is incorrectly sent or not as described. We will either arrange a replacement item or refund to be sent.

What happens if I purchase an item which is out of stock?

We work very hard to ensure that this does not happen, however on very rare occasions errors are possible. If this does happen then we will inform you ASAP and issue you a full refund and a further incentive to buy from us again.

Do you ship internationally?

Yes, we ship to most parts of the world. We also combine orders for discounted shipping.

Buyers are responsible for any charges imposed by Customs in their country. All parcels will be correctly marked for Customs.

How do I return an item?

Please refer to the Returns Policy section and follow the instructions in order to return an item. Items returned without prior contact without an RMA number will not be processed.

Can you send my item to another address?

We can only dispatch items to the address you select as your shipping address upon checkout. If you would like you item sent to an alternative address you will need to add the additional address to your account during the checkout process.

Once the order has been placed we cannot manually change the address unfortunately.

Do all of your prices include VAT?

Yes, all prices are inclusive of VAT. You will also receive a VAT receipt with your order.

My item arrived too late, can I return it?

We are sorry that your item did not reach you in time. Please note, after we have dispatched your item the actual delivery of the items is not in our control. The delivery of the items is down to Royal Mail so we cannot guarantee the date of the delivery unless you pay for a Next Day delivery. If you no longer require the item please contact us so that we can arrange a return for a full refund. Please be advised the buyer is responsible for all return postage costs.

Can I collect my item?

Unfortunately we do not offer a collection service as our business in entirely based from our warehouse, and we do not have the facilities in place to allow for collections.

Wholesale Job Lots

If we are selling an item which states 'colours may vary' or 'assorted colours' (or anything similar) we cannot specify which colour you will receive. Please read the item description carefully or contact us if you require clarification.

Detailed Seller Information

  • Business Name: Urban Trading Grp Limited
  • Trade Register Number: GB978509854
  • VAT Number: GB978509854
  • Phone number: 01933222577
  • Business Address:
    • Urban Trading Grp Limited
    • Unit 7, Bevan Close
    • Wellingborough
    • Northants
    • NN8 4BL
    • GB

Urban Trading - Details

  • Top of Page

    About Urban Trading

    At Urban Trading© you will get Top Quality Brands at Rock Bottom Prices!!

    We send products from Monday to Saturday to all our UK and International customers.
    Our freehold warehouse is operational 7 days a week so we can prepare and dispatch items within 24 hours of receiving orders.

    Our Mission Statement
    Our aim is to always provide you our customers with products that meet your exacting standards, maintaining the lowest possible prices with the highest level of service and after sales support.

    We will provide an exemplary service delivering goods of high quality to you within the stipulated delivery schedule. Our aim is to ensure you receive the highest quality of product and service at all times, offering you, our valued customer a 100% level of service and satisfaction.

    How can you offer such good prices and quality of service?
    We are able to offer these fantastic prices without any compromise to the level of service as we are wholesalers and buy our products in bulk directly from the manufacturers and distributors. We have our own freehold premises with the most up to date technology to ensure our business operates in the most efficient manner.  

    Where do you sell?
    We sell on the Internet to the public and supply to the trade at wholesale prices. Trade enquiries are welcome for large quantities.

    Why buy from us?

    All our items are in stock and dispatched within 24 hours 
    We offer the lowest possible prices on top quality brands
    All our shipping within the UK is FREE
    Our international shipping cost are kept to a minimum
    We endeavor to respond to all emails within 24 hours or sooner
    We are a customer focused company and aim to resolve ALL issues to your total satisfaction.  
    We offer a no quibble 30 money back guarantee (see our returns policy)
    All items are safely and securely sent in confidential and discreet packaging 
    All transactions are processed using the latest technology to offer 100% secure, safe & trustworthy shopping 

    Who is Urban Trading?
    Urban Trading© is a trading name for Urban Trading GRP Limited® which is established and incorporated at The Registrar of Companies for England and Wales (Company No 6932270). Urban Trading Grp Limited is a VAT registered business in the United Kingdom (VAT Registration No GB978509854). 

    How to Contact Us 
    If you ever have a question about our merchandise, please do not hesitate to contact us at:-
     
    Urban Trading
    Unit 7 Bevan Close,
    Finedon Road Industrial Estate,
    Wellingborough,
    Northamptonshire
    NN8 4BL

    amazon@urbantrading.co.uk   
    Telephone 0333 577 0090

  • Top of Page


    Urban Trading Delivery Rates


    Listed below are delivery details for Urban Trading, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£4.95
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£6.00---
     per Shipment£1.59---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£6.00---
     per Shipment£1.59---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£6.00---
     per Shipment£1.59---
    North AmericaETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£8.95---
     per Shipment£3.95---
    JapanETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£8.95---
     per Shipment£3.95---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£8.95---
     per Shipment£3.95---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£8.95---
     per Shipment£3.95---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

    Top of Page
    Urban Trading Dispatch Policies

    Delivery & Shipping Costs

    We offer Free Standard shipping for most of our items sent within the UK using Royal Mail. 

    Delivery is usually between 2-5 working days from dispatch. We can only dispatch items to the address you select as your shipping address upon checkout. If you would like your item sent to an alternative address you will need to add the additional address to your account. Items sent via Standard Mail or Air Mail cannot be tracked unfortunately. 

    If you need an item in a rush or require a secure tracked service then optional shipping upgrades are available at checkout at an extra cost. Below is a list of all of the services we can offer: 

    UK
    • Royal Mail Standard: FREE delivery usually within 2-5 working days from date of dispatch (excluding larger furniture items)
    • Express 24 Hour Service: Cost £4.95. Next Working Day Delivery from date of dispatch.

    International
    • Royal Mail Standard Air Mail: Delivery usually within 3-5 working days from date of dispatch.
    • Sorry no Expediated International Services are possible with Amazon

    We aim to dispatch all items within 24 hours of receiving cleared payment from Monday to Saturday. You will receive an email confirmation once your item has been dispatched. Delivery is usually within 2-5 working days, however please allow up to 15 working days for UK orders to arrive. 

    International orders usually arrive within 3-5 working days but in very rare case please allow up to 20 days for European Countries and up to 25 working days for the Rest of the World. 

    These are Royal Mail's constraints not ours and all UK sellers are governed by these guidelines. If after this time your order has still not arrived please contact us and we will process the claim from Royal Mail. Please be assured you will not be left out of pocket as a result of non delivery.

    Orders weighing over 1.5kg for Highlands & Islands, Northern Ireland, Isles of Scilly, Shetlands and Channel Islands (Jersey, Guernsey etc) will be subject to an additional delivery charge, if you have any questions please contact us.

    Please be advised that we do have to comply with Royal Mails Restricted & Prohibited items for business customers.

    Buyers are responsible for any charges imposed by Customs in their country. All parcels will be correctly marked for Customs purposes.
    Top of Page
    Urban Trading Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Urban Trading with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Urban Trading's Privacy Policy.

    Privacy Practices

    Urban Trading values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Urban Trading to get information about any additional policies that may apply:

    Contact this seller Phone: 01933222577

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Custom Help

    At Urban Trading© you will get Top Quality Brands at Rock Bottom Prices!!

    We send products from Monday to Saturday to all our UK and International customers.
    Our freehold warehouse is operational 7 days a week so we can prepare and dispatch itemswithin 24 hours of receiving orders.

    Our Mission Statement
    Our aim is to always provide you our customers with products that meet your exacting standards, maintaining the lowest possible prices with the highest level of service and after sales support.

    We will provide an exemplary service delivering goods of high quality to you within the stipulated delivery schedule. Our aim is to ensure you receive the highest quality of product and service at all times, offering you, our valued customer a 100% level of service and satisfaction.

    How can you offer such good prices and quality of service?
    We are able to offer these fantastic prices without any compromise to the level of service as we are wholesalers and buy our products in bulk directly from the manufacturers and distributors. We have our own freehold premises with the most up to date technology to ensure our business operates in the most efficient manner.  

    Where do you sell?
    We sell on the Internet to the public and supply to the trade at wholesale prices. Trade enquiries are welcome for large quantities.

    Why buy from us?

    All our items are in stock and dispatched within 24 hours 
    We offer the lowest possible prices on top quality brands
    All our shipping within the UK is FREE
    Our international shipping cost are kept to a minimum
    We endeavor to respond to all emails within 24 hours or sooner
    We are a customer focused company and aim to resolve ALL issues to your total satisfaction.  
    We offer a no quibble 30 money back guarantee (see our returns policy)
    All items are safely and securely sent in confidential and discreet packaging 
    All transactions are processed using the latest technology to offer 100% secure, safe & trustworthy shopping 

    Who is Urban Trading?
    Urban Trading© is a trading name for Urban Trading GRP Limited® which is established and incorporated at The Registrar of Companies for England and Wales (Company No 6932270). Urban Trading Grp Limited is a VAT registered business in the United Kingdom (VAT Registration No GB978509854). 

    How to Contact Us 
    If you ever have a question about our merchandise, please do not hesitate to contact us at:-
     
    Urban Trading
    Unit 7 Bevan Close,
    Finedon Road Industrial Estate,
    Wellingborough,
    Northamptonshire
    NN8 4BL

    amazon@urbantrading.co.uk   
    Telephone 0333 577 0090