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4.7 stars over the past 12 months
4.7 stars over the past 12 months (3,915 ratings)

Frequently Asked Questions

Amethyst Catering equipment is a supplier of top quality kitchen and catering products. For the professional and keen home chef.

If you need it to cook we can get it. please contact us by telephone 01291 423857 or email We are here to help. No call centre or automated service you can speak to or email a person. Also the person who you speak to deals with your order, query, question or problem from start to finish. 

Frequently Asked Questions
Q:What is your return policy?
A:Returns are accepted within a seven day period of receipt and the goods being received in a resalable condition. Buyer is responsible for return carriage/postage.

Q:Do you combine shipping?
A:Yes we accept combine shipping and offer a discount on p & p. Orders over £200 are p&p free in most cases. Doesnt' always apply to large items.
Q:When can I expect my order to arrive?
A:Due to the nature of the products we sell this varies. We endeavour to despatch orders with in 24 hours. After despatch orders should be received within 24-48 hours(excluding weekends)
Q:How much is the Shipping and Handling Charge?
A:It items are returned some may incur a 25% restocking charge. It is best to check.
Q:Do you ship internationally?
A:Yes we ship internationally. Please email for carriage charges.
Q:Do you ship to Scottish Highlands and IslandsA:Yes but there may be an extra cost depending on area of the country.
Q:Do you ship to Northern Ireland
A:Yes and most items are shipped at standard rate. Please check with us as some items incur a surcharge.
Q:What if I need my goods in a hurry.
A:If you need your goods quicker than stated then please contact us and let us know. We can Express Deliver orders in most circumstances however there may be an extra charge. Please call us and we will do everything we can to help.
Q:Are your products second hand or Grey Imports
A:We only sell Brand New catering equipment products. In most cases boxed (except small utensils).

Q: Who pays for the return of goods.
A: The buyer is responsible for the cost of the return of the item what ever the circumstances, however this cost may be refund to a maximum of £7.95 at the sellers discretion. please note this only applies to Mainland UK orders. 

Detailed Seller Information

  • VAT Number: GB879730469

Amethyst Catering Equipment Ltd (prices inc vat) - Details

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    About Amethyst Catering Equipment Ltd (prices inc vat)

    • Catering Equipment by Amethyst Catering equipment is an on line company selling in all types of cooking and catering equipment, for the professional and home chef.

    • Selling products for the professional caterer and chef, amateur chef, home cook, hotel, bed and breakfast, restaurant, cafe and catering trailer. 
    • Product categories are beverage service, crockery, cookware, glassware, kitchen essentials, electrical and professional commercial catering equipment. 
    • Our aim is to provide access to commercial catering equipment too both professional and amateur chefs. A keen eye is kept on cooking trends and television programmes for the latest products. 
    • Products include airpots, plates, glasses, teapots, coffee pots, milk jugs, food processors, blenders, toasters, grills, griddles, saucepan, fryers and gadgets.
    • We are proud of the standard of customer service we offer, no complicated procedures we truly aim to please.

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    Amethyst Catering Equipment Ltd (prices inc vat) Delivery Rates

    Standard delivery is 3-5 working days from receipt of order  via Royal Standard parcels service.

    Listed below are delivery details for Amethyst Catering Equipment Ltd (prices inc vat), including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £11.99 £2.99
    £12.00 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Amethyst Catering Equipment Ltd (prices inc vat) Dispatch Policies

    Goods are shipped following working day after order placement. Shipping service is dependant on value and size of item ordered small low value items are shipped Royal mail standard 2nd class larger items  are sent via one the national uk carriers such as Fed ex Parcelforce or Tuffnels. Please see your Amazon order for estimated delivery times. Delivery is approximately 3-5 working days.

    However this is not a guaranteed service and some delay may occur.
    Please ensure that the address given has someone who can sign for the package. Two attempts are made to deliver if this fails and the item is returned to sender. Please refer to terms and conditions regarding returns.
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    Amethyst Catering Equipment Ltd (prices inc vat) Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Amethyst Catering Equipment Ltd (prices inc vat) with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Amethyst Catering Equipment Ltd (prices inc vat)'s Privacy Policy.

    Privacy Practices

    Amethyst Catering Equipment Ltd (prices inc vat) values the privacy of your personal data.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact Amethyst Catering Equipment Ltd (prices inc vat) to get information about any additional policies that may apply:

    Contact this seller Phone: 01291423857

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Questions, problems or query's

    If you have any question, problem or query please do not hesitate to contact us by telephone on 01291 423857 or email Please also see After sales information

  • Top of Page After sales information

    Customer Service Hours are 10-4 Monday to Friday emails are returned within 1 working dayReturnsIf you wish to return the item please return to the address below including any paperwork sent with your order and reason for return within 7 days of receipt. Please note the buyer incurs cost of return. On receipt of the item a refund or credit note will be issued providing goods are received in a resalable condition. Return address:  Amethyst Catering Equipment Ltd,   Unit 5 Ifton Ind Park, Rogiet, Caldicot , Monmouthshire NP26 3TF. Returns received after 7 days may incur 20% restocking charge.Item DamagedPlease accept our apologies for the receipt of a damaged item. Please see below as to what to do next.  To ensure speed of service  and so you have no need to return the item Please forward photographic evidence of the damage include an order reference. On receipt of the photo we will advise what the next course of action will be as this depends on the item and stock availability. Please note claims can only be entertained if the above is followed Please note that replacement or refund is at the seller discretion.Order Error. Please email with the your order number and a brief note on what you believe is incorrect and we will reply accordingly.                    We take our customer service reputation very seriously and all we ask is the opportunity to ensure you are totally happy with your purchase before you leave feedback. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.     THANK YOU AGAIN FOR YOUR BUSINESS.      Kindest Regards   Amethyst Catering Equipment.