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4.7 stars over the past 12 months
4.7 stars over the past 12 months (387 ratings)

Frequently Asked Questions

†Q:Do your prices include VAT?
Yes VAT is included and a VAT invoice is supplied. (Please note other non VAT registered sellers may not supply a VAT invoice).

Q:Which couriers do you use for your deliveries?
We use a variety of couriers, Parcel Force and DPD deliver the majority of our orders.

Q. If I am not around to receive my order. Can it be left behind the fence, in the porch, in the shed etc?
No. All deliveries will require a signature and therefore they cannot be ďleftĒ somewhere - for your protection just as much as ours. If you have a neighbour who can sign for the parcel, please use their Name and Address as the shipping address details instead of your own. Please do not use the comment box to specify your delivery requirements Ė the carrier will not honour them.

Q:How long does it take for my order to arrive?
It usually takes 3-5 working days to reach most areas of mainland UK. The more remote parts and islands may take a little longer.
Q:How do I check the current status of my order?
You may check the status of your order by logging in your account and go to the delivery section. Details on delivery can be found there. Should you have any further inquiries or concerns, please feel free to contact our customer service team.
Q:Do you offer a same day/next day service?
Unless noted otherwise in the ordering pipeline TrustedTech ships standard delivery items within two working days of receiving order. Order placed with expedited delivery will arrive within 1-2 working days. We do not offer a guaranteed next day or same day service

Q:I have waited a week, but my order still hasnít arrived.
Contact us to enquire about your order and quote the Order Reference Number. We will usually ship out within a day. Usually, when the item fails to show up within 15 working days, we consider it to be lost in transit. In this case, we will report to our courier for investigation.

Q:I canít see the item I want on your Amazon Store.
If you canít find a specific item, it means it is an item we do not stock, currently out of stock, or it is an item that has been discontinued. It may be available one week and vanish the next week as we constantly add or remove items according to their availability. Try searching using one or two words to describe the original item.

Q:I saw a price on your store last week, and now it has changed.
We constantly change prices as we source products from many suppliers. We reserve the right to amend any price at any time.
Q:Can you send my items to another delivery address other than the one in my account?†
Sure. When you place the order, please make sure you change the address before you make the payment. If not, please contact us immediately and provide us your alternative address.
Q:I have come home and found a card detailing a missed delivery.
The carrier will require a signature for the delivery. You will need to follow the instructions on the card to rearrange a delivery at a time suitable when they can deliver the parcel and obtain a signature from you. Depending on the delivery depot in question, you might be able to request them deliver to an alternate address, although that is down to the local depot.

Q:Can I cancel my order?
Usually. If you notify us quickly enough, that is within a couple of hours of placing the order; we can stop the order and the card payment. However, if you place your order towards the end of the day, you will have very little time to cancel before the order gets processed. If we have already begun to process the order, we will try to cancel it, but if the item has already been shipped out, you will have no choice but to accept the order Ė in that case, see the question I donít like the item, I want to return it below, where you can seek to return the item for credit.

Q:Can I change my order?
Sometimes. It depends on whether the order has been processed or not. If it is already been processed then no, it cannot be changed - Instead we can arrange to cancel the item whilst you order the required item as the replacement. Itís easier to do it this way than attempt to change part numbers on an order.
Q:Will I receive a discount for larger orders?
Yes, you will get a discount if your order reaches certain amount. For further details, please contact with our sales and marketing.

Q:The item delivered wasnít what I ordered.
Contact us quoting the Order Reference Number and we will arrange to get the wrong item returned and the correct item sent out straight away.

Q:The item delivered wasnít as described.
Contact us quoting the Order Reference Number and we will arrange to get the wrong item returned and the correct item sent out straight away or to have it returned and refund your credit card.

Q:What if part of my item is missing?
Please contact our customer service team. Usually, pictures of the item and its original packaging will be needed, which help us to speed up the process for you.

Q:Have you got a particular item in stock?
Contact us and we can check for you usually within a few hours, but some items can be in stock one minute and then exhausted the next.

Q:Is an invoice enclosed with my order?
You may request an invoice by contacting our customer service team. Please allow 48 hours for the invoice to be sent by email or post.

Q:Can you send me a VAT invoice for my order?
Yes, contact us with the Order Reference number and we will email a VAT invoice. If you require a paper copy we can print one and post it to you although you can of course print out the email attachment sent to you. Please allow 48 hours for the invoice to be sent by email / post.

Detailed Seller Information

  • VAT Number: GB836327029

MoreFrom - Details

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    About MoreFrom

    TrustedTech have been trading on Amazon since June 2009 and are UK based in Yorkshire. We pride ourselves on offering the latest technology products at low Internet prices. We believe in quick delivery and hassle free shopping. Should any problem occur with your order, our customer service team will act quickly to resolve the issue. 1000s of customers have bought from us via Amazon and we have consistently gained positive feedback. TrustedTech is part of the More From Group.

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    MoreFrom Delivery Rates

    Customers who are eligible for tax exempt status must confirm with†TrustedTech and obtain approval prior to placing an order.† Otherwise, tax will not be refundable.
    Listed below are delivery details for MoreFrom, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    MoreFrom Dispatch Policies

    Unless noted otherwise in the ordering pipeline TrustedTech ships all items within two days of receiving order.

    Target, TNT and City Link make most of our deliveries between 8am and 5.30pm. We cannot specify a delivery time.

    We deliver to mainland UK and Northern Ireland. We can also deliver to Isle of Wight, Isle of Man & the Isle of Skye, but delivery can take up to a week. This is also the case in some areas of Scotland. We are unable to deliver overseas, to the Channel Islands, Southern Ireland or BFPO addresses. We do not ship outside the UK.

    The courier will attempt 2 deliveries on consecutive working days .We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local depot for upto 5 days, following which it will be returned to us. If goods are not collected the delivery charge will not be refunded.

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    MoreFrom Tax Information

    Customers who are eligible for tax exempt status must confirm with†TrustedTech and obtain approval prior to placing an order.† Otherwise, tax will not be refundable.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide MoreFrom with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to MoreFrom's Privacy Policy.

    MoreFrom's Privacy Policy

    We will never use your customer details for marketing purposes.

    We will never share or sell your customer details.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    We've put together some guidelines to help explain our returns policies and procedures. But it's worth noting that wherever possible we will respond to your individual circumstances.

    Faulty product

    • It's an unfortunate fact of life that no matter how good a manufacturer is they'll occasionally produce a faulty product. If your product has a fault when you get it or it develops a fault within the first 7 working days after delivery it will be replaced or refunded including delivery. There are no collection or re-delivery charges to pay.

    • After 7 working days faulty products are processed as per the manufacturers warranty policy and procedure. This doesn't mean you're on your own, we'll be here to smooth the way. How to return a faulty product

    Unwanted product
    • If you're a consumer customer you can return your product within 7 working days after you receive it. You'll receive a refund providing your product has not been used or installed.

    • If you're a business customer or have had your product longer than 7 working days we do not usually accept a return. We'll try to help out when we can but some products have a limited resale potential so we don't always offer a refund. We may not offer to refund the full purchase price, but if we do reduce the refunded amount we will only ever take a maximum of 30% off the refund. All refunds of this nature will be subject to a £10 fee.

    • In all instances your product needs to be complete and in 'as new' condition e.g. if you have opened the box to examine the product you need to have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.

    • Pre-recorded videotapes, DVDs, CDs, minidisc, memory cards and software need to be still sealed. Any 'free gifts' received with the product also need to be returned.

    • If you want an exchange, the conditions above still apply. When you've returned your product, we'll ask you to place a fresh order and then issue a refund for your first order. How to return an unwanted product

    Incomplete or damaged in transit product
    • It doesn't happen very often, but sometimes when a product is unpacked it's clearly damaged or has something missing. If you complete a returns form within 3 working days of receiving your product a quick replacement can usually be arranged.

    • After 3 working days the product is classed as faulty and you'll need to follow our faulty product guidelines. How to return an incomplete or damaged product

    Contact this seller Phone: 0114 292 2930

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Tips for safe online shopping

    1 Stay away from fishy looking sites-
    It is hard to tell that which website is not safe, but there are red flags or web address that are sense less and one more if you see any website having number of pop up windows then just stop shopping there.

    2 Avoid clicking on hyperlinks embedded in emails-
    No shopping site sends you emails regarding business information. If any retailer wants you to do so just avoid it. It may redirect to you to scam site. donít click directly on hyperlinks do it manually.

    3 Shop on secure websites only-
    Always go to websites that have more rating and try to keep you computerís antivirus up to date, this will avoid coming viruses.

    4 Never give your social security number to anyone-
    Any site asking this type of information it may be probably a scam site.

    5 Take advantage of the automatic identity-
    Theft protection that comes with many credit cards, always use credit cards instead of debit cards while shopping because in case of any threat you can call the credit company and they will investigate in your behalf.

    6 Change your passwords-
    Try to change your passwords frequently and do no stick with one password and also do not keep simple password that any one can judge.

    7 Review your rights-
    If your products are not shipping in time than you have the right to cancel the order and get back your money. You should also give your review on website.

    8 Donít Shop from cellphone-
    Try to avoid online shopping through your cell phone, because it may lead to threat and comes with its own security challenges. And using public wi-fi leaves your address or personal information on toss.

    9 Avoid strangers on social media-
    Retailers use social media to increase their business, sometimes their accounts gets hacked and are used for sending dangerous messages. Donít respond them just ignore them.

    10 Donít click on fake e -cards-
    Do not accept greetings from unknown people, fake cards can spread viruses, always delete card from unknown addresses.

    Found via Technology Feel

  • Top of Page Customer Service Contact Number

    Please call us on 0114 292 2930 or email us to let us know if you have a problem.