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4.7 stars over the past 12 months
4.7 stars over the past 12 months (1,655 ratings)

Frequently Asked Questions

Shipping & Delivery
  
Can I order by telephone?   Sorry but we are unable to take orders over the phone. We accept paypal payments because we feel that is the safest option as we do not get to see any of your credit card details.
  
  
Will you dispatch to a PO Box address?   Sorry but we are unable to deliver to any PO Box addresses.
 
Can I come and collect my order?   Sorry but we do not allow pickups. We have no shop front and we don't have any public liability insurance for this reason. Our prices are low because we don't need to pay the overheads a shop front costs.
  
How long will it take for an order to be delivered?   If the order is received before 2pm we we will send it out that day, if the order is received after 2pm the item will be sent the next working day.

When do you dispatch the orders?   We dispatch parcels Monday to Friday.  

Do your parcels show what the contents are?   No. We use plain packaging on all of our orders. We do need to have our return address on the parcels for obvious reasons.  

My parcel hasn't arrived ?   If the parcel hasn't arrived within 5 working days please contact us so we can investigate.


Privacy & Security

At UniversalBumpKeys.com we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel. 

Our Privacy Policy is contained here and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.

Returns & Replacements

With the following exceptions, any product may be returned for any reason, if in new condition (including manufacturer's packaging!) and undamaged, for exchange, credit, or refund, within 30 days of the purchase date.

This refund does not include the postage costs. This warranty does not cover abuse or normal wear of the tools. Lock picks may be returned, if in new condition, for credit to your account toward the purchase of another product, or for replacement if defective. Postage and packaging price is non-fundable.      

Ordering  

We send out the orders via next day special delivery the same day if the order is placed before 2pm. You will receive an email from us once you place an order online and then a secondary email containing your tracking number informing you that your order has been sent.


Detailed Seller Information

  • Business Name: UKLT Ltd
  • Business Type: Ltd
  • Trade Register Number: 7928665
  • VAT Number: GB140150176
  • Phone number: 08000121087
  • Business Address:
    • 12 Locksley Gardens
    • Winnersh
    • Berkshire
    • RG41 5NZ
    • GB

UB Keys - Details

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    About UB Keys

    We are the number one supplier of lock picking and bump key tools in the UK. We supply to locksmiths, police forces,balliffs,maintenance companies and locksports enthusiasts all across the world.
    Some of the products we supply are:
    Lock Picks
    Bump Keys
    Manual and Electric Pick Guns
    Tubular Lock Picks
    Mortice Picks
    Dimple Picks
    and much much more!!

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    UB Keys Delivery Rates


    Listed below are delivery details for UB Keys, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £3.99 £0.00
    £4.00 to £9.99 £0.99
    £10.00 to £19.99 £0.00
    £20.00 to £49.99 £0.00
    £50.00 to £99.99 £0.00
    £100.00 to £149.99 £0.00
    £150.00 to £199.99 £0.00
    £200.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £5.95
    £10.00 to £19.99 £6.95
    £20.00 to £49.99 £7.95
    £50.00 to £99.99 £8.95
    £100.00 to £199.99 £11.95
    £200.00 to £299.99 £14.95
    £300.00 to Up £19.95
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £0.00
    £10.01 to £20.00 £0.00
    £20.01 to £49.99 £0.00
    £50.00 to £99.99 £0.00
    £100.00 to £149.99 £0.00
    £150.00 to £199.99 £0.00
    £200.00 to £299.99 £0.00
    £300.00 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £0.00
    £10.01 to £20.00 £0.00
    £20.01 to £49.99 £0.00
    £50.00 to £99.99 £0.00
    £100.00 to £149.99 £0.00
    £150.00 to £199.99 £0.00
    £200.00 to £299.99 £0.00
    £300.00 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £6.95
    £10.00 to £19.99 £7.95
    £20.00 to £49.99 £8.95
    £50.00 to £99.99 £9.95
    £100.00 to £149.99 £14.95
    £150.00 to £199.99 £17.95
    £200.00 to £299.99 £23.95
    £300.00 to Up £29.99
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.95
    £10.00 to £19.99 £6.95
    £20.00 to £49.99 £8.95
    £50.00 to £99.99 £9.95
    £100.00 to £149.99 £14.95
    £150.00 to £199.99 £17.95
    £200.00 to £299.99 £23.95
    £300.00 to Up £29.99
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.95
    £10.00 to £19.99 £6.95
    £20.00 to £49.99 £8.95
    £50.00 to £99.99 £9.95
    £100.00 to £149.99 £14.95
    £150.00 to £199.99 £17.95
    £200.00 to £299.99 £23.95
    £300.00 to Up £29.99
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.95
    £10.00 to £19.99 £6.95
    £20.00 to £49.99 £8.95
    £50.00 to £99.99 £9.95
    £100.00 to £149.99 £14.95
    £150.00 to £199.99 £17.95
    £200.00 to £299.99 £23.95
    £300.00 to Up £29.99
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.95
    £10.00 to £19.99 £6.95
    £20.00 to £49.99 £8.95
    £50.00 to £99.99 £9.95
    £100.00 to £149.99 £14.95
    £150.00 to £199.99 £17.95
    £200.00 to £299.99 £23.95
    £300.00 to Up £29.99
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.95
    £10.00 to £19.99 £6.95
    £20.00 to £49.99 £8.95
    £50.00 to £99.99 £9.95
    £100.00 to £149.99 £14.95
    £150.00 to £199.99 £17.95
    £200.00 to £299.99 £23.95
    £300.00 to Up £29.99
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.95
    £10.00 to £19.99 £6.95
    £20.00 to £49.99 £8.95
    £50.00 to £99.99 £9.95
    £100.00 to £149.99 £14.95
    £150.00 to £199.99 £17.95
    £200.00 to £299.99 £23.95
    £300.00 to Up £29.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    UB Keys Dispatch Policies

    We send out the orders via next day recorded delivery the same day if the order is placed before 2pm. You will receive an email from us once you place an order online and then a secondary email containing your tracking number informing you that your order has been sent.

    Top of Page
    UB Keys Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide UB Keys with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to UB Keys's Privacy Policy.

    UB Keys's Privacy Policy

    At UBKeys we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel.  Our Privacy Policy is contained below and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.

    Updates of our Privacy Policy are completed frequently, thus you should peruse this Policy habitually.

    1. Information We Collect from You

    Data can be collected and processed when our website is in operation by you. The following are approved methods of collection:

    1.1 If you register for information or complete a purchase, by filling out a form we can collect the information provided.

    1.2 Traffic data, weblogs, location data, and any other communication can be collected.  These details come from your visit to our site and any resource tools you use while on the site.

    1.3 Any communication on our website or to personnel allows us to collect information. 

    2. Use of Cookies

    Circumstances may arise when we may need to gather information about your computer to help provide appropriate services or products to you.  The data gathered is solely statistical data, which may be shared with advertisers. 

    The facts collected about you are statistical only. No identifying information will be shared about our visitors and how they made use of our site.  No personal details will ever be shared.

    Cookies are used to collect general online usage by using a cookie file.  If used this cookie file is downloaded without prompting.  It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection.  A cookie is used to improve any services/ products, or overall website characteristic we offer you.

    Any computer has the option to decline cookies.  Your web browser options include an “enable” button to decline cookies.  It is imperative that you understand by declining cookies you may be limiting your access to sections of our website.

    If our advertisers use cookies it will result from a click on their advertisement, and we do not have control over their cookies if used.  

    3. Use of Your Information

    Information stored and collected about you allows us to improve our services or products for you.  Added to this parameter, we may use your information for the following purposes:

    3.1 Any commitment we make on a contracted basis.

    3.2 If information is requested from our website concerning services or products offered, we may use your data.  Products or services which may be of interest to you can also deem a communication from us, if permission has been granted.

    3.3 Notification re- changes or improvements may be sent to you in regards to product or service changes that could affect our service to you.

    3.4 Existing customers can be contacted on the topic of goods or services related to a previous sale, if we feel you might be interested in these additional topics. 

    3.5 Added use of your data may include permission for third parties to use your data.  This permission would be granted by you in regards to unrelated products or services that may be in your interests.  We or third parties can only contact you in regards to this information if consent has been provided for information collection.   

    3.6 Third party contact or communications from our website, as a new customer, is only made if you have granted us permission.  These communications are only offered for information you consented to and no other unrelated information.  

    3.7 Data that you do not want us to use or third parties to use can be withheld, once consent has been given regarding our collection of your data.  We will always provide you with an opportunity to decline communications and our or third party data usage.

    3.8 Identifiable data, which could be used to disclose who you are, is never shared.  We only provide statistical related data about our visitors to third parties like advertisers to ensure your privacy.   

    4. Storing Your Personal Data

    4.1 Outside of the European Economic Area are places for storing and processing data we collect from you.  We may take advantage of these outside areas, allowing a staff to process data collected from you.  These processors may work for our suppliers.  The transfer of this data may include processing and completing your order on our site, such as utilising your payment information or offering support services.  We take all reasonable processes to ensure your data is secure and in agreement with our Privacy Policy as outlined here.

    4.2 Secured servers are used by our company to ensure proper data storage.  Information on transactions is kept encrypted for safety measures. 

    4.3 Transmission of data on the internet can never be ultimately secure.  We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available.  As a result of our inability to guarantee safety, you are submitting information to us at your own risk.  Where needed a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate.   

    5. Disclosing Your Information

                5.1 Personal information to third parties may be disclosed:

    5.2 This disclosure occurs when we sell all or a section of our business or assets to a third party.

    5.2.1 Personal information can be offered to any member of our company, such as subsidiaries, holding companies and their subsidiaries only if deemed appropriate.

    5.2.2 Legal requirements may mean a sharing of your information.

    5.2.3 Lowering credit risk and fraud protection may result in information disclosure.

    6. Third Party Links

    Links might be discovered on our site that belongs to third parties.  Any third party website on our site has a privacy policy. You should check their terms.  We do not accept liability or responsibility for their privacy policies, based on our lack of control over these third party links.   

    7. Access to Information

    The Data Protection Act 1998 was established to govern online electronic communications.  The act gives you access to any data we have about you.  To gain access to this information a small fee of £10 is needed.  This fee allows us to process your request by covering our costs.  Contact information is given below, which should be used to gain details about information we hold on you.   

    8. Contacting Us

    We welcome and hope you do not hesitate to make any queries, comments or requests you may have regarding this Privacy Policy.   Please contact us at admin@universalbumpkeys.com

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact UB Keys to get information about any additional policies that may apply:

    Contact this seller Phone: 08000121087

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.