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4.5 stars over the past 12 months
4.5 stars over the past 12 months (28 ratings)

Frequently Asked Questions

How to contact us
The most efficient way to contact us is via the contact seller link listed in your Amazon order history. You will immediately receive answers to our frequently asked questions.
You can also use our callback service on 01634 261196 and we will aim to resolve your issue within 1 hour or you can email us at customerservices@toy-kingdom.co.uk

Please be aware that although you can leave a message 24 hours a day, our operators are only available to respond Monday to Friday 9am-5pm. If you contact us over the weekend or during the evening we will respond to any issues as soon as we are back in the office.

Detailed Seller Information

  • Business Name: Top Frog
  • Business Type: Limited
  • Trade Register Number: 08239132
  • Phone number: 08435236685
  • Customer Services Address:
    • 5 Main Street
    • St Marys Island
    • Chatham
    • Kent
    • ME4 3SE
    • GB
  • Business Address:
    • 5 Main Street
    • St Marys Island
    • Chatham
    • Kent
    • ME4 3SE
    • GB

Top Frog - Details

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    About Top Frog

    How to contact us
    If you have already emailed us via the "Contact Customer Services" link and not had a response within 4 hours, please goto "Frequently Asked Questions" for further assistance.

    Who we are

    Toy Kingdom is a leading online retailer of quality Toys, Games, Home & Electrical products.  

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    Top Frog Delivery Rates

    UK Delivery Rates

    Free Super Saver Delivery: you will not be charged for delivery for UK mainland deliveries

    First Class: start at just £1.99. Each additional kg will cost just 50p extra.

    UK Offshore deliveries start at £3.49, with each additional kg adding an extra 50p to the over all delivery cost


    Listed below are delivery details for Top Frog, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK, BF AddressesETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.99
     per Shipment£5.99


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Top Frog Dispatch Policies

    When you place an order, we'll estimate dispatch and delivery dates for you based on the availability of your items and the delivery options you choose.

    Delivery options available.

    Free Super Saver Delivery:
    you will not be charged for delivery. The estimated delivery time in the UK is 3-5 business days after dispatch.

    First Class:
    you will be charged for delivery. The estimated delivery time is 1-2 business days after dispatch
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    Top Frog Tax Information

    VAT on Goods

    VAT stands for value added tax, which is charged on goods within the European Union (EU). In accordance with the laws governing members of the European Union, we are obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state.

    The amounts displayed for goods are inclusive of UK VAT.

    VAT for UK customers

    The UK VAT rate for goods delivered to the UK is 15%.

    Customers outside the VAT territory of the EU, such as the Canary Islands and Aland Islands

    These territories are outside of the European Union for VAT purposes. However, our order form does not yet accommodate these addresses and customers in these areas will be charged VAT on placing an order.

    You will need to reclaim your VAT locally as we do not currently have the provision to do this ourselves.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Top Frog with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Top Frog's Privacy Policy.

    Top Frog's Privacy Policy

    Toy Kingdom knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Toy Kingdom. By shopping with Toy Kingdom, you are accepting and consenting to the practices described in this Privacy Notice.


    What Personal Information About Customers Does Toy Kingdom Gather?

    The information we learn from customers helps us to handle orders, deliver products and services, process payments & communicate with you about orders.

    Information You Give Us: we receive and store any information you enter on the website or give us in any other way. We use the information that you provide for such purposes as responding to your requests and communicating with you.

     
    Examples of Information Collected

    You provide information when you place an order through Amazon.co.uk.. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been shipped (including addresses and phone numbers); people (with addresses and phone numbers) listed in 1-Click settings; content e-mails to us; and financial information.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please read the conditions relating to your item carefully before returning your item to our address.

    To request a returns form please email customerservices@toy-kingdom.co.uk

    My item is unwanted

    We understand that on some occasions you may need to return an item that you no longer want or need for various reasons.Please note, for Unwanted items, any returns costs will be deducted from your final refund. These are be calculated at 10% of item value. (minimum charge of £3.95 applies up to a maximum of £25.)

    Please read the following conditions carefully before returning your item(s).

    Conditions
    •    Items must be returned to us within 7 days and be in a completely resalable condition and remain unopened and unused
    •    All items must be returned to us with a completed returns form.
    •    Items must be in their original packaging and be returned with any manuals or accessories
    •    Unfortunately return costs as well as your original shipping costs can not be refunded.
    •    If you choose to use another courier company please make sure that it is a recorded and insured service

    Please Note
    If the item was originally delivered via a courier then we may be able to arrange collection of the item at a cost of £10 - £40. This will be deducted from your final refund amount. To arrange a convenient collection date please email us. We can only arrange collection if the item was originally delivered via a courier. We can not arrange collection for items delivered by Royal Mail.

    Once we have received your item, we will email you confirmation and details of your refund.

    My item is damaged

    We are very sorry that your item is damaged. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion.
    Please read the following conditions carefully before returning your item(s).

    Conditions
    •    If your product is manufactured by Kitchen Craft or contains broken glass, please email your order number and contact details so that our Customer Services Team can advise you how to proceed. We aim to respond to all queries within 1 business day, but pride ourselves on responding normally well within this time.
    •    If your item is manufactured by any other company then please return the item with the form as mentioned.
    •    All items must be returned to us with a completed returns form.
    •    We ask that damaged items are returned to us within 7 days. Please make sure that the item still has its original packaging, accompanied by any accessories and manuals supplied with the product, otherwise this will delay replacements and refunds being processed. 
    •    If your item was delivered by courier then we can arrange an exchange or collection. Please email us and include your order number and contact details so we can arrange a convenient collection date. Please note that this ONLY applies if your item was delivered by courier. Currently, we can not arrange collection for any items sent via Royal Mail, although we are working to introduce this option in the future.
    •    Once we have received your item, we will email you confirmation and details of your replacement or refund.

    Item is not as specified

    We are very sorry that your item is not as specified. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion.Please read the following conditions carefully before returning your item(s).

    Conditions
    •    The item must be returned to us within 7 days
    •    The item must be in a completely resalable condition
    •    The item must still be in its original packaging
    •    All items must be returned to us with a completed returns form.
    •    Any accessories and manuals must also be returned with the product
    •    The item must be completely unused
    •    If any other method is used we can not guarantee that the delivery cost will be refunded

    Please Note
    If your item was delivered by a courier then we may be able to arrange an exchange. Please contact us remembering to include your order number and contact details. We will try our absolute best to arrange a convenient collection date.

    Once we have received your item(s), we will email you confirmation and details of your replacement.

    I received the wrong product

    We are very sorry that we have sent you the wrong product. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion. Please read the following conditions carefully before returning your item(s).

    Conditions
    •    Items must be returned to us within 7 days and be in a completely resalable condition and remain unopened and unused
    •    Items must be in their original packaging and be returned with any manuals or accessories
    •    All items must be returned to us with a completed returns form.
    •    The item must be completely unused
    •    If any other method is used we can not guarantee that the delivery cost will be refunded

    Please Note 
    If your item was delivered by a courier then we may be able to arrange an exchange. Please contact us remembering to include your order number and contact details. We will try our absolute best to arrange a convenient collection date.

    Once we have received your item(s), we will email you confirmation and details of your replacement.

    My item is faulty

    We are very sorry that your item has arrived Faulty. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion. Please read the following conditions carefully before returning your item(s).

    Conditions
    Within 28 days
    •    The item must be returned to us within 7 days of developing a fault
    •    All items must be returned to us with a completed returns form.
    •    Items must be in their original packaging and be returned with any manuals or accessories
    •    If your item was delivered by a courier then we can arrange a collection. Please contact us to arrange a convenient date.

    Over 28 days 
    If the time you have been in possession of the item has exceeded 28 days you will need to contact the manufacturer. They will advise you on the best course of action. If the manufacturer confirms that the item needs to be returned to us, please obtain an RMA/RETURNS reference from them. It is also a good idea to take note of the persons name your spoke to including their employee identification number or call reference as we can not process your return without verifying the returns request. Please also be aware that we can not refund any costs associated with returning the item if it is out of the 28 day window.

    Please Note
    If your item was delivered by a courier then we can arrange a collection. Please contact us to arrange a convenient date. If the fault has occurred outside 28 days there will be a charge.

    Once we have received your item it will undergo testing to find the cause of the fault. We will then email you confirmation and details of your replacement. We try our hardest to ensure that faulty items are replaced quickly with minimum fuss.

    Contact this seller Phone: 08435236685

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Sending a Gift

    Sending a gift to someone is as easy as ordering it for yourself. You can add a personal touch by sending your item with a message, and there's no need to worry about the recipient finding out how much you've spent because it's not disclosed on the invoice.

    To send a gift, add the item to your Shopping Basket then click the "View Basket" icon at the top right-hand corner of any page. Find the gift item and check the "Add gift message" option. When you proceed to the checkout you'll be given the options you need to send the item as a gift.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If Top Frog offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.