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4.6 stars over the past 12 months
4.6 stars over the past 12 months (13,277 ratings)

Frequently Asked Questions

  1. Can I return used products if I don't like them? No, sorry -we can only accept unused unopened items that are in saleable condition.
  2. I want a VAT refund/ invoice? Sorry - we are US based and not VAT registered.
  3. Do you have samples so that I can test items? Unfortunately we don't.
  4. Can you combine two separate orders? No - sorry to benefit from combined shipping you need to order items together.
  5. I have a payment issue...Please contact Amazon directly - we don't hold that information.
  6. Why is your shipping so expensive? Why not combine the price? We ship from New Jersey - shipping rates change but we like to keep track of our great prices.
  7. My item hasn't shipped express! We cannot ship fast on all item, the item may not be available for express, or Royal Mail may have rejected your address... then we ship slow via USPS.
  8. Why I cannot track the package : Some package are shipped via non traceable carrier and hence cannot be tracked online. You can always contact us and we can get you more details on delivery date.

OTCFORYOU - Details

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    About OTCFORYOU

    OTCFORYOU is always willing to help his customers.OTCFORYOU is bound to give you the highest level of customer service.

    Return can only be processed for the new, unopened items by OTCFORYOU within 15 days. 

    We will bear the return shipping costs if the return is a result of our error. However as we are International Retailer we wont be able to provide return label service and hence customer need to return the package on there own and the additional postage amount paid to do so will be refunded.

    If return is a result of customer error, it is the responsibility of the customer to return the product to us. Shipping and handling charges are non-refundable and we will charge 15% restocking fees.

    A credit or refund within 15 days of receiving an authorized return will be given.

    To return an item, please contact us and let us know which items you will be returning, as well as the original order number and the reason for the return.

    If a package can not be delivered with incorrect or undeliverable address to the address you specify for any reason, or should you refuse the package, we will refund the product fees, restocking fees may apply.

    Note: We do not accept return or exchange for Electronics, Chocolate, candy, sweets and toys. We take no repsonsibility for gummy candies or when melted by extreme weather events in transit.

    Refund will not be issued if returned product is found damaged, if it has been used, or if the product has been damaged in return shipment.

    We are not responsible for product functionality. You have to call the manufacturer directly if your product does not work or helpful. We will not accept any refund or return for the product.

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    OTCFORYOU Delivery Rates



    Listed below are delivery details for OTCFORYOU, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA7 - 23 days1 - 2 days
     per Item£1.99£6.99
     per Weight (kgs)£0.00£0.00
     per Shipment£2.99£28.99
    UK - Mainland Street PO BoxETA7 - 23 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£2.99---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£5.99---
     per Shipment£5.99---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£6.99---
     per Shipment£6.99---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£7.99---
     per Shipment£7.99---
    North AmericaETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£7.99---
     per Shipment£7.99---
    JapanETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£11.99---
     per Shipment£15.00---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£11.99---
     per Shipment£18.00---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£11.99---
     per Shipment£18.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    7 - 23 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    OTCFORYOU Dispatch Policies

    Most of our orders are shipped within 1-2 business days out of New Jersey via USPS priority mail international with a tracking number. Most UK orders that are of in-stock items should arrive on your doorstep 14-23 business days after receipt of your order. We ship the majority of our inventory from New Jersey in the US.  

    We always have to ship fragrances and other flammables by USPS which takes some time usually a minimum of 15 working days.

    NOTE : Some of the shipments are shipped via Non traceable shipping method and hence you might not be able to track the shipment when in transit. However you can always email us if you didn't received the package within the estimated delivery time frame and we will help you locate the package.

    If you order from us and refuse delivery we can charge the cost of returning the item. If you order is over 2kg and outside of the UK we have to use courier - it costs us to ship and we get charged a return fee. If you refuse delivery of an order we have couriered we may have to charge shipping + the return fee we are incurred.

    If you place an order for express shipping we will not refund those charges if delivery was attempted within the estimated time frame.

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    OTCFORYOU Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide OTCFORYOU with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to OTCFORYOU's Privacy Policy.

    OTCFORYOU's Privacy Policy

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide OTCFORYOU. with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to OTCFORYOU. Privacy Policy.
    OTCFORYOU. Privacy Policy

    We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

    We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact OTCFORYOU to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    We are unable to offer gift messaging.

    Gift Wrapping

    We are currently unable to offer gift wrapping.

  • Top of Page Dispatch Policies

    All Orders are shipped From Our Shipping Warehouse in New Jersey, USA.

     International Orders Customs, Duties, and Taxes

    Shipping fee will not be refunded in case of returns. The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

    Customs policies vary widely from country to country; you should contact your local customs office for further information. 

    Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws


  • Top of Page Tax Information

    Please not that we are a foreign seller and not VAT registered. We cannot and do not refund VAT.


    Prices are displayed inclusive of any applicable VAT.