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4.8 stars over the past 12 months
4.8 stars over the past 12 months (649 ratings)

Frequently Asked Questions

Q: Where are you located?
A: We are located in Saint Louis, Missouri in the United States of America.

Q: How can we get ahold of you if there are questions about your products or orders placed?
A: Please feel free to send us an email at anytime to Sales@archmemory.com or call us M-F 9am-5pm CST. Phone #: 00-1-314-261-9560.

Q: How long will it take to receive my order?
A: Orders typically take anywhere from 7-10 business days. If you have not received your order, please allow up to 14 business days before contacting us.

Arch Memory USA - Details

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    About Arch Memory USA

    Arch Computer is a U.S. based company. Delivery generally takes 7-10 business days after dispatched. **All shipments are required to include a customs form for delivery.† Additional Taxes & Duties must be paid by the customer as required by law.**

    Arch Computer gives a 30 day money back guarantee on all products sold, whether it is opened or not.† This guarantee begins on the date the postage is printed and dispatched. All orders over 119£'s are subject to a Restocking Fee.

    A RMA (Return Merchandise Authorization) number must be obtained before the product is returned to us.† Email sales@archmemory.com to obtain a RMA.† Any product received without a RMA will be returned to the customer.† You, the customer, may choose the dispatching method of returning the product, and we will reimburse up to £5 for the cost of the postage.† This reimbursement will be applied to the total refund at the time of us processing the RMA. You may also give us a call if you have any questions: 00-1-314-261-9560 M-F 9am to 5pm GMT - 6.

    We recommend a track-able form of shipping to guarantee your package arrives to us.† If a package is sent without proof of delivery, Arch Computer is not responsible for proving receipt of the package.

    Send to:

    Arch Computer
    Attn: RMA ______
    7110 Oakland Ave. Suite 200
    St Louis, MO 63117† USA

    Credits are applied to the Amazon Account that was used at the time of the original transaction.


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    Arch Memory USA Delivery Rates

    Shipping rates for the U.K.

    Postal Service First Class Mail:† FREE

    Postal Service Global Priority Mail:† £11.95

    Listed below are delivery details for Arch Memory USA, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA7 - 23 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA7 - 23 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK, BF AddressesETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    Europe Zone 1ETA3 - 7 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    Europe Zone 2ETA3 - 7 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£1.99
    North AmericaETA6 - 10 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    JapanETA6 - 10 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    7 - 23 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Arch Memory USA Dispatch Policies

    We are a U.S. based company and all orders are processed from our office here in the United States.

    Orders processed by 3:00 p.m. GMT-6, Monday through Friday (except U.S. holidays) will ship within 2 business days (contingent upon availability).† Shipping times are determined by business days.† For your protection, we insure all our shipments.

    All shipments are required to include a customs form for delivery.† It is upon the customer to pay the taxes and duties as required by law.
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    Arch Memory USA Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Arch Memory USA with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Arch Memory USA's Privacy Policy.

    Arch Memory USA's Privacy Policy

    Any information you provide to†Arch Computer is kept strictly confidential and used only to support your relationship with Arch Computer. This information is not disclosed or will never be sold to any outside organization.† We appreciate your concerns about the privacy of your information. Arch Computer has no desire or intent to infringe on your privacy in any way.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Arch Memory USA to get information about any additional policies that may apply:

    Contact this seller Phone: 314-261-9560

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.