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Frequently Asked Questions
Premier Express will dispatch all confirmed orders within 24 hrs Monday to Friday.
Detailed Seller Information
- VAT Number: GB645987283
premier-express - Details
- Store front:www.amazon.co.uk/shops/A6IZK2ILJY4Q9
For questions regarding products, order delivery, or returns, please contact premier-express Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Premier-express have been Skype product specialists since 2005 with over 20 years of experience in telecommunications. We offer high quality products and professional support.
We ship from the UK and orders are despatched within 24 hours of receipt, five days a week. All of our prices include UK VAT (currently 20%).
If you have any questions about your order or the products we sell, please contact us through Amazon. We can also provide help for setup or technical problems. Digital VAT invoices can be issued upon request.
For questions about 'Fulfilled by Amazon' orders or payments, please contact Amazon's Customer Service department directly.
No customs or import duties are levied for sales within the European Union. If your shipping address is outside the European Union, the buyer is responsible for any import fees or customs duties which may apply. These charges are beyond our control and we cannot predict their amount. Please contact your local customs office for more information on import charges. If your order passes through customs it may delay delivery of your package.
Please contact us at the time of placing your order if you have any special shipping instructions. A next business day courier service is available if the Expedited Shipping option is selected during checkout.
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premier-express Delivery Rates
Listed below are delivery details for premier-express, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £3.96 £6.96 per Weight (kgs) £0.00 £0.00 per Shipment £0.00 £0.00 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £3.96 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- UK, BF Addresses ETA 3 - 5 days --- per Item £4.98 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Europe Zone 1 ETA 3 - 7 days --- per Item £8.94 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Europe Zone 2 ETA 3 - 7 days --- per Item £8.94 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Europe Zone 3 ETA 8 - 12 days --- per Item £8.94 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- North America ETA 6 - 10 days --- per Item £11.94 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Japan ETA 6 - 10 days --- per Item £12.99 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Australia and Far East Asia ETA 8 - 12 days --- per Item £12.96 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- M@ UK - Rest of World (ROW) ETA 8 - 12 days --- per Item £12.99 --- per Weight (kgs) £0.00 --- per Shipment £0.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
premier-express normal shipping policy is dispatch within 24 hrs of receiving confirmed orders (Mon - fri).
PLEASE NOTE - IT IS NOT NECCESSARY TO USE EXPEDITED SHIPPING AS WE SEND ALL ITEMS WITHIN 24 HRS FOR THE STANDARD PRICE
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
premier-express values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact premier-express to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.