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4.7 stars over the past 12 months (598 ratings)

Frequently Asked Questions


01. Can I return items to a store?

Amazon orders can only be returned by post.

02. When do I get my refund once I have returned an item?

Once your goods have been accepted back into stock you will be issued with an exchange or refund.

Please be aware that it may take 3-5 working days for the refund to show in your account.

03. Do you deliver overseas?

No, at present we only ship to UK mainland.

04. There's a problem with the order I have received, what do I do now?

If the wrong items have been sent, items have been damaged in transit or arrived faulty please contact us immediately on 0800 368 2750 or email us at onlineshop@usc.co.uk

All problems with orders must be raised within 14 days of receipt of goods.

Any Other Questions?
If this page does not answer your question please contact us by email onlineshop@usc.co.uk or by phone 0800 368 2750

Detailed Seller Information

  • VAT Number: GB735256529

USC - Details

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    About USC

    USC is a premier destination for clothing, footwear and accessories. Catering to fashion savvy men and women throughout the UK, USC is a one stop shop hosting an unrivalled range of branded fashion and footwear across 38 stores nationwide including flagship stores in Manchester, Glasgow, Edinburgh, Newcastle and Liverpool.

    For more than two decades USC have sourced the latest trends and styles from the most current brands, including Weekend Offender, Adidas, Ugg Australia, Fred Perry, Soviet, Replay, Diesel and G-Star. USC prides itself on offering one of the largest collections of denim for men and women in the UK. Launched in 2008 the USC website hosts over 3,000 products online including web exclusive brands you won't find in store

    Need to contact us?

    Email us at: customer.services@usc.co.uk

    Call us on: 0800 368 2750

    Write to us at:

    USC
    Marathon House,
    Olympic Business Park,
    Drybridge Road
    Dundonald
    KA2 9AE


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    USC Delivery Rates

    USC Delivery Rates

    Delivery Rates are based on the entire order to the UK.
    STANDARD UK DELIVERY £3.99 (2-3 working days)*
    EXPRESS UK DELIVERY £5.99 (1-2 working days)*
    Order before 2pm Monday to Thursday.
    Orders placed after 2pm Thursday up until 2pm Friday will be delivered on Monday.

    *Certain areas of the UK & Northern Ireland may be subject to longer delivery times.


    Listed below are delivery details for USC, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £75.00 £3.99
    £75.01 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    USC Dispatch Policies


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    USC Tax Information

    What about prices and VAT?
    All prices on the web site are quoted in GBP (£) and include where applicable VAT (European Community Value Added Tax). Refunds (where appropriate) of any VAT amount charged, is the responsibility of the customer. Due to the high administration costs involved we cannot currently provide assistance with such refunds.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide USC with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to USC's Privacy Policy.

    USC's Privacy Policy

    USC Privacy Policy

    We view your customer security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy

    We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards. We only keep your information for as long as is necessary to process your order, process any applicable refunds and respond to any complaints/feedback.

    We supply your information electronically to our couriers who need your details to deliver your orders.

    If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Sportsdirect.com, Unit A, Brook Park, Meadow Lane, Shirebrook, Mansfield, Nottinghamshire, NG20 8RY.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Returns and Refunds

    What are the cancellation, returns and exchange procedures?
    You have the right to cancel any order that you have placed with us or exchange any item purchased from us for any reason whatsoever until 7 days after the date on which the product has been delivered to you, provided you have not used the product or, in the case of software, audio or visual products, have not unsealed its packaging.

    This right does not apply to any products that we have made or customised specifically for you; e.g. personalised replica kits including player names and numbers, which cannot be cancelled once such personalisation has been effected, which may be substantially in advance of delivery for example for new kit orders with a specific release date, or any products that by their nature have a limited lifespan. This does not affect your statutory rights.

    In the unlikely event that any item is found to be faulty in any way we will offer a full refund or an exchange if replacement stock is available at that time, but will have no further liability to you.

    To allow us to provide an efficient service please initially contact our Customer Services Team, ensuring that you can inform us of your order number, whether the item is faulty and if you wish to exchange the item, the style, colour and size of the replacement item.

    Our Customer Services department are happy to speak to you and you can contact us between 09:00 and 17:30 Monday to Friday excluding public holidays. All times are local UK time. They can be contacted on +44 (0)845 129 9218

    A copy of the original despatch note will also need to be included in the package for any products returned to us.

    All returned goods should be sent to the address provided by our Customer Services Team. All goods must be returned at your own cost unless they are faulty or supplied in error and we recommend as a minimum that a certificate of posting is obtained for all products returned.

    A refund for the cost of the purchase price excluding delivery charges will be sent to you within 7 days of your notifying us that you wish to cancel your order and receipt of the goods provided that the above process has been adhered. Likewise refunds for faulty goods or goods sent in error including delivery costs will be made within 7 days of you notifying us and the return of the goods.

    Contact this seller Phone: 08451299218

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    CHRISTMAS GIFT RETURNS POLICY

    We will be pleased to offer a refund or exchange for any unwanted item up until 15th January 2012*

    *Items must be returned in the original condition with all product labels and packaging included. Underwear, earrings and all other intimate items are non returnable for hygiene reasons unless they are faulty. USC reserve the right (under certain circumstances) to return faulty items to the manufacturer for further inspection before a refund or exchange is offered.

    This does not affect your statutory rights.

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