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Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (8,766 ratings)

Detailed Seller Information

  • Business Name: Mountain Warehouse Limited
  • Business Type: Clothing Retailer
  • Trade Register Number: 3417738
  • VAT Number: GB796347182
  • Phone number: 020 7808 4606
  • Business Address:
    • 3 Eccleston Street
    • LONDON
    • LONDON
    • SW1W 9LX
    • GB

Mountain Warehouse - Details

  • Top of Page

    About Mountain Warehouse

    VALUE, QUALITY & CUSTOMER SERVICE

    Founded in 1997, and now with over 120 stores across the UK and Ireland, Mountain Warehouse offer unbeatable value for money, quality products and the very best customer service. Many of our products are sourced from the same factories as well-known brands – but because we sell direct to the public, we offer prices up to 50% lower than equivalent products.

    • If you place an order before midday Monday to Friday, we’ll despatch your order the same day.
    • Anything you buy can be returned or exchanged within 28 days to any of our stores or directly to our warehouse.
    • If a product is shown as available on the website it's in stock and ready to be despatched.
    • We offer a special next day delivery service.

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    Mountain Warehouse Delivery Rates

    STANDARD DELIVERY

    2-3 Working days £2.95
    4-5 Working days Highlands and Islands


    NEXT WORKING DAY DELIVERY

    24 hours if placed before 12 noon £5.95 (Excludes Highlands & Islands)
    48 Hours if placed after 12 noon



    Listed below are delivery details for Mountain Warehouse, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £1.95
    £10.00 to £49.99 £3.95
    £50.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £69.99 £5.95
    £70.00 to Up £0.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £2.95
    £10.00 to Up £2.95
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £2.95
    £10.00 to Up £2.95
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £99.99 £5.00
    £100.00 to Up £0.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £99.99 £7.00
    £100.00 to Up £0.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £10.00
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.00
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.00
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.00
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £10.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Mountain Warehouse Dispatch Policies

    UK Delivery

    If we receive an order before 12 noon Monday-Friday, we aim to despatch the order the same day. Orders received after 12 noon will be despatched the following working day. You should receive your delivery within 2-3 working days of dispatch with standard delivery, and within 24 hours of dispatch with our special delivery service. Although we do our very best to ensure swift dispatch and delivery, we cannot guarantee these times. You will receive an email as soon as your order has been despatched.

    Our 48 hour service or 4-5 day delivery applies to the following post codes:

    Beginning with: BT1-99, PH19-44, PH49-50, IV, KW, PA20-88, ZE, KA27 & KA28, HS and all addresses within the Isle of Man, Isle of Wight and the Isles of Scilly.

    ALL NEXT DAY DELIVERIES

    All next day deliveries will need to be signed for. If you are not home during normal working hours, please use an alternative address. If using a work address, please include your company name and your full name in the delivery details. Next Day Delivery parcels will only be delivered on working days; at present we do not offer a weekend delivery service.

    Next Day delivery orders will be sent with DHL to arrive on the next working day, if the order is placed before 12 noon Monday - Friday (excluding bank holidays). We will make very effort to ensure that your products are delivered within the set time frame, but unfortunately we cannot guarantee that the delivery will not be affected by unexpected issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

    FREE DELIVERY

    All orders placed over £50 qualify for free Standard Delivery - this service takes 2-3 working days. If you require your order sooner then we would recommend that you opt for Next Day Delivery.

    International

    All international orders are shipped with our courier, DHL.  Delivery is free on all international orders over £100, all orders below this amount we charge a flat fee of £6.95.

    We currently offer international delivery to the following countries:

    Ireland£6.95
    Austria£6.95
    Belgium£6.95
    Czech Republic£6.95
    Estonia£6.95
    Denmark£6.95
    Finland£6.95
    France£6.95
    Italy£6.95
    Germany£6.95
    Hungary£6.95
    Luxembourg£6.95
    Netherlands£6.95
    Poland£6.95
    Portugal£6.95
    Slovakia£6.95
    Slovenia£6.95
    Spain£6.95
    Sweden£6.95
    Andorra£6.95
    Switzerland£6.95
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    Mountain Warehouse Tax Information

    Prices are displayed inclusive of any applicable VAT.
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  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Mountain Warehouse with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Mountain Warehouse's Privacy Policy.

    Mountain Warehouse's Privacy Policy

    INTRODUCTION

    At Mountain Warehouse we treat customers’ personal information and details extremely seriously. This document is intended to explain how we protect and use the information supplied by you when you place an order.

    We comply fully with Data Protection Act 1998, and we respect the spirit of the law as well as the letter.

    ACCURACY OF YOUR DATA

    We endeavour to keep your information accurate and up to date at all times. Should you become aware that any information held by us is inaccurate please contact us any time either by telephone, fax, post or e-mail (info@mountainwarehouse.com) informing us of the inaccuracy.

    USING YOUR DATA

    When you place an order with us we will need to know your name, address and other such information including e-mail address and telephone number. We store this information for the purposes of providing you with the very best possible service. The relevant information may be used by us, our agents or sub-contractors as a method to support our relationship with you. This includes communicating with you on matters concerning new products, special offers and any other service related matters.

    USING YOUR DATA TO COMMUNICATE WITH YOU

    We undertake not to provide you with any communication that you do not require. If you don’t wish to receive communication by any of the following methods; post, fax, telephone and e-mail (info@mountainwarehouse.com), please inform us by any of the previous methods of your preference to opt-out of any of these services.

    USING YOUR DATA FOR OTHERS TO COMMUNICATE WITH YOU

    From time to time we may make your details available to carefully selected companies who we think may be able to offer services or products of interest to you. If you don’t wish your details to be passed to any such company please inform us by any of the following methods; post, fax, telephone and e-mail (info@mountainwarehouse.com)

    SECURITY OF YOUR DATA INCLUDING CREDIT/DEBIT CARD TRANSACTIONS

    All your data is stored on our Host Server and is password protected to ensure no unauthorised access is possible. In addition, our website is secured by ‘SSL Secured (128 bit) Encryption’ system. All credit/debit card transactions are only processed when the order has reached our Host Server and not directly from the website. Furthermore, the charging of all credit/debit card transactions only takes places at the point of despatch of your order and not on receipt of it. This is intended to give you the utmost protection and total peace of mind at all times.

    COOKIES

    When you visit our website we send your computer a ‘cookie’. Cookies help us to track basic visitor information in order that we can better tailor the site to our visitors’ needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.

    Cookies are text-only strings of information that a website transfers to the cookie file of your browser on your computer’s hard disk so that the website can remember who you are.

    A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value. Cookies may be used to compile anonymous, aggregated statistics which provide a better understanding of how a website is being used. You cannot be identified personally in this way.

    You can easily delete any cookies that have been installed in the cookie folder of your browser and you can also stop cookies being stored on your computer in future. In order to do this you should refer to your browser’s instructions by clicking "help" in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    • If you would like to return an item, you can do so within 28 days of receipt for whatever reason. After the 28 days period we are unable to accept a return unless the product is faulty.
    •     
    • We will include a returns form with your delivery. Please fill this out and return with the goods to our warehouse:
          
          Mountain Warehouse Returns - AMAZON
          Elite Group Logistics
          Anchor Works
          Holme Lane
          Bradford
          BD4 6NA
    •     
    • If you purchased an item instore and would like to return this to our warehouse, please contact customer service to obtain a return number and the appropriate returns form.
    •     
    • Returns sent back to our warehouse without this information will be refused.
    •     
    • The goods must be returned at your cost. We will not refund postage costs unless the item is faulty or we have sent the wrong item. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
    •     
    • The product must be in its original packaging and in an unworn/unopened condition. In the case of footwear, this means the item must not have been worn outside.

    Contact this seller Phone: 020 7808 4606

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.