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4.9 stars over the past 12 months
4.9 stars over the past 12 months (1,266 ratings)

Frequently Asked Questions

 

Detailed Seller Information

  • Business Name: PINK SUN Ltd
  • Business Type: Ltd
  • Trade Register Number: 7418034
  • VAT Number: GB127740906
  • Customer Services Address:
    • Cambertown House
    • Rotherham
    • S63 9BL
    • GB
  • Business Address:
    • PINK SUN Ltd
    • Oak Tree House
    • Selby
    • North Yorkshire
    • YO8 8LD
    • GB

PINK SUN Ltd - Details

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    About PINK SUN Ltd

    PINK SUN Ltd are Soil Association Certified (licensee reference DA22232 / DC22232)

    PINK SUN Ltd provides a range of premium health products for you and your family’s health and wellbeing. From our base in North Yorkshire we are committed to bringing you some of the finest health products from around the world to compliment your healthy lifestyle.  

    We are proud to hold a current organic licence with the Soil Association (licensee reference DA22232) and all products in the PINK SUN organics range are Certified Organic.  Those in the PINK SUN essentials range consist of high quality products well known for their health promoting benefits.  Our loyal Customers are testament to our commitment to customer service in ensuring that PINK SUN premium health products are delivered in a durable and timely manner. 

    PINK SUN Ltd use electronic invoicing, receipts and packing slips.  If you would like a paper copy, please just ask. 

    Returns are accepted within 30 days provided they are returned in the condition they were purchased in. Postage costs are non refundable and the buyer is responsible for return postage costs.  Opened items may not be returned.

    The Amazon shipping model charges for national delivery PER ITEM, not PER ORDER.  Postage cannot be refunded once an order has been made.  Please check you are satisfied with the total cost of your order before purchasing multiple items.  Different delivery services are used depending on weight and value and the shipping model has been selected on this basis.       

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    PINK SUN Ltd Delivery Rates


    Listed below are delivery details for PINK SUN Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£3.25£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£10.00
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£6.00---
     per Shipment£9.45---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£8.00---
     per Shipment£11.45---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    PINK SUN Ltd Dispatch Policies

    PINK SUN Ltd dispatch all orders within 1 working day (Monday to Friday excluding Bank holidays) from when cleared payment for the order is received.  Orders are dispatched at 9am, 12pm and 2pm. Orders paid for after 2pm will be dispatched the next working day. 

    Orders will be shipped via Royal Mail or Courier carriers depending on the total weight of the order and will take 1-4 days to arrive within the UK.  Please ensure you select an address where someone is available to receive your order.  If your order is returned due to unsuccessful attempted delivery or "not called for" you will be refunded the cost of your product/s less the postage paid to deliver your order.  You may also be charged to cover the total cost of packaging and handling £2.50 - £13 depending on the size of the returned order, method of delivery and delivery postcode.  This is the actual cost already paid to deliver the order and is non refundable (includes Royal Mail/Courier charge, return to sender charge, packaging, labour and administation).  We may also agree to resend the order to you at a reduced cost payable via Paypal invoice.  

    Unfortunately Royal Mail do not always leave a card and the most common reason for returns is "not called for" items from the local Royal Mail sorting office.  If your order has not arrived within a week of being marked as dispatched please track your order with details provided or contact us.  Items are held for 18 days before being returned.  Please note PINK SUN Ltd are not responsible for Royal Mail failing to leave a "while you were out card".    

    International orders can take up to 28 days for delivery.

    Parcel Force and Royal Mail will only attempt delivery once.  If this is unsuccessful they will expect the parcel to be collected within 18 days before returning the parcel to sender. Parcel Force and Royal Mail recharge the delivery fee to return to sender and this return charge is also non refundable.  

    When you purchase online it is your responsibility to ensure you are able to receive the delivery of your order, including arranging for redelivery or collection if necessary. 

    Please send any messages regarding delivery via Amazon messages or to our order enquiry email address sales@pinksun.co.uk which will be responded to within one working day.  Messages left via feedback may not be noticed or replied to.  

    Orders made to "undeliverable addresses" will be refunded and not fulfilled.  

    PINK SUN reserve the right to refuse order fulfilment to addresses that have incurred a "failed delivery" previously.  This includes orders that have been replaced or refunded. 

    Postcodes that are subject to a courier surcharge (Northern Ireland, Scottish Highlands, Isles etc) may incur in an additional P & P charge that is not automatically calculated by Amazon and may result in order cancellation.  Please contact via sales@pinksun.co.uk before purchasing for details.  PINK SUN Ltd apologise for any inconvenience caused. 



      

     

     

     

     

     

     

     

     

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    PINK SUN Ltd Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide PINK SUN Ltd with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to PINK SUN Ltd's Privacy Policy.

    PINK SUN Ltd's Privacy Policy

    PINK SUN Ltd may from time to time contact you with special offers and/or product promotions.

    Customer order details will remain confidential at all times and may only be used by companies and subsidaries owned and operated by PINK SUN Ltd.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact PINK SUN Ltd to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.