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Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (1,556 ratings)

Frequently Asked Questions

How do I provide Personalised details for the book I ordered?
Information on how to provide the details for the books are stated within the listings.
Please visit our online form to submit these details;
www. WowRetail .co/books
 
How do I state the Colour(s) / Designs I'd like?
The best way to do this is to state the colour(s) or design when you pay for your item. As this will then be printed on your order.
if you have problems please contact us on 0845 3700 998 or the Amazon email system.
 
What is the Postage Costs within the UK?
We offer FREE shipping on all orders - please note this is a standard service. We do offer a Next Day Service at just £5.99 +£1 per kg per order, please provide a mobile number as we will text delivery details of when your order will be delivered.
 
Help I haven't received my order!
Firstly very sorry that you haven't received your order.
If you ordered a personalised book please allow upto 10 days AFTER you have provided the personalised details.
All other items please allow 10 days for delivery AFTER the item has been shipped. We are unable to resend any items within the 10 days time limit as it may still be in the postal system.
However, if you are conserned please contact via the Amazon email system.
 
How do I return an item?
As stated by the Distance Selling Regulations we have to offer all customers a 7-day “cooling-off” period. So if you wish to return any item(s) for any reason you may do so. However, the item(s) must be in an unused and in re-saleable condition within seven days of ordering. A full refund will be issued minus shipping costs within 5 working days. Please Note: Personalised items are non returnable unless damaged or have printing errors.
 
To return the item(s) please just fill out the returns form on the invoice that was shipped with your order.
 
Royal Mail Deliveries
Their policy states that Royal Mail will only consider an item “lost” if 15 days have elapsed from the date of posting. Thus, we are unable to resend an undelivered order until this time has elapsed. Please contact us if your item hasn't arrived and we will do all we can to resolve this for you.

PLEASE REMEMBER: If you are unhappy in anyway please let us know. We work very hard to provide the highest customer service.

Detailed Seller Information

  • Business Name: Wow Retail Ltd
  • Business Type: Limited
  • Trade Register Number: 07559291
  • VAT Number: GB110769038
  • Phone number: 0845 3700 998
  • Customer Services Address:
    • Unit 3 - 16 Liberator Close
    • Rackheath Ind. Est.
    • Norwich
    • Norfolk
    • NR13 6PR
    • GB
  • Business Address:
    • Unit 3 - 16 Liberator Close
    • Rackheath Industrial Estate
    • Norwich
    • Norfolk
    • NR13 6PR
    • GB

Wow Gifts UK - Details

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    About Wow Gifts UK

    Wow Retail Ltd t/a Wow Gifts UK
    Unit 3 - 16 Liberator Close 
    Rackheath Industrial Estate 
    Norwich
    NR13 6PR 
    United Kingdom

    0845 3700 998


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    Wow Gifts UK Delivery Rates


    Listed below are delivery details for Wow Gifts UK, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£1.00
     per Shipment£0.00£5.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£8.00---
     per Shipment£3.99---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£9.00---
     per Shipment£4.99---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£9.00---
     per Shipment£4.99---
    North AmericaETA6 - 10 days---
     per Item£12.00---
     per Weight (kgs)£0.00---
     per Shipment£5.99---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Wow Gifts UK Dispatch Policies

    Shipping within the UK
    Orders are normally despatched within 24 hours - Personalised items take longer.

    We now offer FREE shipping to UK mainland.

    We also offer Next Day Service using Interlink Express (part of DPD) - Please provide a moblie number if you wish to received tracking info.

    Peak Season (ie Christmas)
    Deliveries may take a little longer than our normal stated times. Please allow an extra 5 working days for delivery.

    If your order hasn't arrived
    Please check with your local Post Office as it may be left. Please note we are unable to resend or refund any orders that haven't arrived before 10 days has passed since the shipped date. We will be more than happy to either resend or refund your order after this date.

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    Wow Gifts UK Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Wow Gifts UK with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Wow Gifts UK's Privacy Policy.

    Privacy Practices

    Wow Gifts UK values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Wow Gifts UK to get information about any additional policies that may apply:

    Contact this seller Phone: 0845 3700 998

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.