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4.5 stars over the past 12 months
4.5 stars over the past 12 months (1,622 ratings)

Detailed Seller Information

  • Business Name: Alex Shanks Ltd
  • Business Type: DISTRIBUTION
  • Trade Register Number: SC256578
  • VAT Number: GB398190606
  • Phone number: 01236 449554
  • Business Address:
    • ML5 4NS
    • GB

Alex Shanks Ltd - Details

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    About Alex Shanks Ltd

    Alex Shanks Ltd is committed to providing each customer with the highest standard of customer service.

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    Alex Shanks Ltd Delivery Rates

    Listed below are delivery details for Alex Shanks Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    Europe Zone 1
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £50.00 £0.00
    £50.01 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £19.99

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Alex Shanks Ltd Dispatch Policies

    Please note for the foreseeable future we are unable to accept orders outwith the UK mainland, which are deemed too heavy to be sent by Royal Mail.† Please accept our sincere apologies for any inconvenience this may cause at this time.

    All deliveries will be made by Royal Mail or Parcelforce. The delivery method used is based on the weight of the order.

    Please note that all deliveries by Parcelforce will be made between approx 8.30am and 5.30pm and will require a signature upon delivery. Customers should make every effort to be available to receive the delivery as no items will be left without a signature. In the event the customer not being in when delivery is attempted, a card will be left detailing how to arrange a redelivery at a later date or to collect from the nearest parcel company depot.

    Our courier operates on a proof of delivery basis (this being a signature on arrival).

    Please note that you should NEVER sign for goods that appear to be damaged or tampered with in any way. Please inspect the items before signing for them. This is very important because once you have signed for the item you waive both your and our right to make a damaged in transit claim against the courier company.

    We ensure that items leave our premises in good condition. If damage occurs in transit and you identify this, you have the right to refuse delivery and we encourage this.

    If you accept the item and sign the POD or proof of delivery, we are unable to file a claim for damaged goods in transit and consequently we cannot compensate you for your loss.

    Our couriers are generally very good, but occasionally an item may not be 100% perfect. Please note that we cannot compensate you for damaged items after you sign for them.

    If they are damaged in transit either sign for it as damaged or refuse the package due to damage or refuse it unexamined.

    Please note if your package is large Royal Mail will attempt to deliver by hand and if no-one is there, they will leave a card for you to pick up the item. Occasionally they do not leave a card but return the item to the local post office. If you do not have your package within 6 days please call your local post office to see if they are holding it for you.
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    Alex Shanks Ltd Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Alex Shanks Ltd with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Alex Shanks Ltd's Privacy Policy.

    Privacy Practices

    Alex Shanks Ltd values the privacy of your personal data.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact Alex Shanks Ltd to get information about any additional policies that may apply:

    Contact this seller Phone: 01236 449554

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.