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Frequently Asked Questions
Detailed Seller Information
- Business Name: Vibox Ltd
- Business Type: Computer Retailer
- Trade Register Number: 06930834
- VAT Number: GB998589416
- Phone number: 0161 425 8841
- Customer Services Address:
- REDDISH RD
- SK5 7BW
- Business Address:
- REDDISH RD
- SK5 7BW
Vibox Ltd - Details
- Store front:www.amazon.co.uk/shops/A3SS7S5K9P54JA
For questions regarding products, order delivery, or returns, please contact Vibox Ltd Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Vibox LtdMission StatementOur mission statement is: 'To build Custom PCs just for YOU, the way YOU want it, to suit YOUR needs, with fantastic performance from the highest quality components, whilst delivering expert customer technical support and the best value for money on the market'.At Vibox we specialise in building PCs to suit each of our customer's individual needs, WHATEVER that might be. We use only the highest grade components from top manufacturers such as AMD, Intel, Gigabyte, Asus, Samsung, Seagate, Corsair, ATI, Nvidia and many more so you can be confident you're getting quality for your money.We set ourselves apart from other computer firms with our dedication to offering all our customers not only the best prices possible but also the highest level of service right from the very start, where we do everything from helping you find the perfect PC, to ensuring super fast dispatch and delivery times on all our orders (usually free of charge). We are also committed to delivering an excellent level of both customer service and expert technical support throughout the sale and beyond, even outside your warranty we will still try to help our customers and our feedback scores are testament to that!We understand all the problems that you can come across when building your custom PC. We at Vibox would like to take all that trouble away so you can have your perfect PC with no hassle. We are experts in building custom computers and have designed our extensive PC range to cover all the possible requirements a customer may have from basic home use to high end gaming, we are 100% sure we will have the perfect PC for you available to buy today.Company BackgroundWe were established in 2008 by a group of expert PC technicians who wanted to apply their passion for custom PC building and gaming into the business world. We have since grown into the biggest PC retailer on Ebay and one of the biggest in the UK industry as a whole and you can find our adverts in all the biggest PC magazines on the shop shelves each month. We continue to expand as more people hear about us and our rare blend of rock bottom prices and commitment to the highest level of customer service around. In the fast moving computer industry we are determined to stay current and as soon as the latest component is released from the manufacturer, we will be stocking it 1st and at the lowest prices you can rest assured!Contact UsAt Vibox we will always be there to help, whether your thinking about making an order and require some technical advice about what's best for you, maybe you have placed an order and want an update on it's status, or you could have received your system and want some support in setting it up. Whatever the query we are there to ensure everything runs smoothly for you so don't hesitate to contact us using any of the below methods;Email: email@example.com - We aim to respond to emails within 24 hours (Exc. Weekends)Sales & Support Hotline: 0161 425 8841Post: Vibox Ltd, Safestore, Reddish Road, Reddish, Stockport, SK5 7BWSo why not take a look at what we can do for you and as our slogan states: 'Your PC, Your Choice' - why should your PC be anything other than the PERFECT spec you want?!
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Vibox Ltd Delivery Rates
Please see below our standard postage rates guide;Location Estimated Charge Estimated Delivery (Days)Mainland UK FREE 1-2Scottish Highlands £13.99 1-2Northern Ireland £13.99 2Scottish Isles, £15.99 2Isle of Wight, £15.99 2Channel Isles, £15.99 2Isle of Man £15.99 2Scilly Isles £15.99 2Republic of Ireland £13.99 2Belgium £19.99 2-3France £19.99 2-3Germany £19.99 2-3Luxembourg £19.99 2-3Netherlands £19.99 2-3Austria £29.99 3-4Denmark £29.99 3-4Liechtenstein £29.99 3-4Switzerland £29.99 3-4Czech Republic £29.99 3-5Italy £29.99 3-5Spain £29.99 3-5Slovakia £29.99 3-5Estonia £39.99 4-6Finland £39.99 4-6Hungary £39.99 4-6Poland £39.99 4-6Portugal £39.99 4-6Slovenia £39.99 4-6Sweden £39.99 4-6Bosnia & Herzegovina £59.99 5-7Bulgaria £59.99 5-7Croatia £59.99 5-7Greece (Not Including Islands) £59.99 5-9Latvia £59.99 5-7Lithuania £59.99 5-7Montenegro £59.99 5-7Norway £59.99 5-7Romania £59.99 5-7Serbia £59.99 5-7Malta £124.99 5-7Iceland £124.99 5-7Cyprus £124.99 5-7If your country is not on this list then please contact us directly for an accurate postage quote before you order.
Listed below are delivery details for Vibox Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £49.99 per Weight (kgs) £0.00 £0.00 per Shipment £0.00 £0.00 Europe Zone 1 ETA 3 - 7 days --- per Item £19.99 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Europe Zone 2 ETA 3 - 7 days --- per Item £49.99 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Europe Zone 3 ETA 8 - 12 days --- per Item £199.99 --- per Weight (kgs) £0.00 --- per Shipment £0.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
DispatchWe aim to dispatch all PC orders between 24-72 hours of your payment being accepted by Amazon. Note that this estimate doesn't include weekends.Delivery MethodOrders within mainland UK (excluding highlands, NI, Scottish and Channel Islands) will be posted out on a fully insured, DPD Express 24 Hour Delivery Service usually FREE OF CHARGE. Please refer to our shipping rates help section to see estimated delivery rates outside mainland UK and anticipated delivery times.Confirmation and TrackingOnce your item has been dispatched customers will be sent a confirmation email to the email address registered on Amazon. For tracking numbers, please message our customer service team at firstname.lastname@example.org and you should receive a reply within 24 hours.Delivery Status UpdateAlthough 99% of our orders are delivered within 1-2 working days of dispatch, as with any delivery service, occasional unforeseen circumstances may delay the receipt of your order so please allow at least 3 days after receiving your dispatch confirmation email before contacting us to chase.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Vibox is dedicated to ensuring our customer's details are secure and don't fall into the wrong hands. Therefore no payment details are ever stored on file and no personal information is ever passed on to a 3rd party other than the delivery company we use.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Vibox Ltd to get information about any additional policies that may apply:
Contact this seller Phone: 0161 425 8841
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.