Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (466 ratings)

Frequently Asked Questions

Q. What warranties are supplied with your computers? 

A. For full details of our warranty options, including what's included and what's not included, please see our returns section in our seller information pages.

Q. How long does delivery take? 

A. If you are buying your PC from mainland UK then we aim to have your PC arrive at your door within 4 days from the purchase date.  For more information please see our shipping information pages.

Q. How much is delivery and how is the computer packaged? 

Delivery and packaging to most UK postcodes on a standard 24 hour express Monday - Friday service is currently FREE of CHARGE! Delivery to Highlands, Islands, including Jersey & Guernsey will attract additional fees, which can be seen when you look on our shipping rates guide page.

Your computer will arrive in a discrete, unmarked, fitted box containing shock absorbing cushion foam end caps. Our packaging has been specially designed to our specifications for transporting computers and notebooks safely to prevent damage in transit.

Q. Will I void my warranty if I open the case and install my own components? 

Unfortunately we can only guarantee the reliability of the machine the way we set up the components therefore if you change the components and something goes wrong your warranty will no longer be valid but we will be happy to offer you technical advice or even take a look and see if we can repair the issue if you cover the return and re-delivery costs.

Q. I am considering buying some software from you. Is your software legitimate? 

We only sell fully genuine software. When you purchase some software from us, you will get the product license, the CD/DVD and the documents that come with the software. When you purchase Microsoft® Windows from us, it will come fully installed and ready to go with all the necessary drivers installed and fully configured.

Q. Your computers are very well priced. Will they perform equally as well? 

Due to our online nature we are able to streamline our production costs and cut out overheads such as an expensive shop-front. Because of this our computers may be hundreds of pounds cheaper than the high street and big brand equivalents (which will have the exact same, top brand core components as our PCs). If you carry out benchmark tests you will find that despite the lower cost the performance will be equal or higher to an equivalent specification purchased from the high street.

Q. I have chosen a computer, but it is above my budget. Can you offer me a better price? 

Our prices are already hundreds of pounds cheaper than the high street RRP and we are confident they will beat anything equivalent you can find so no extra discounts can be given. However, should you find the same spec PC for less elsewhere, give us a call and we will see if we can price match for you.

Q. Where are you located? 

We are located at SK5 7BW, Stockport, Cheshire, just outside Manchester. You are welcome to collect orders from our premises, but we do not encourage customer visits to our premises because they are not set up for this purpose.

Q. Can I call you? 

You can contact Vibox on 0161 425 8841 Monday - Friday 9am - 5pm.

Q. What are your company registration details? Can I collect the computer? 

Company Registration Number:  06930834
VAT Registration Number: GB 998589416

Please feel free to arrange to collect your order from us rather than have it delivered. You will still need to place your order online and our normal lead times will apply.

Q. Are your parts branded and of a high quality? 

We only buy our components from leading manufacturers such as Intel, AMD, ASUS, Western Digital, Palit, PowerColor, etc.

Q. Can I have a VAT receipt as the computer is going to be purchased by a company? 

All our computers come with a full VAT receipt which will be emailed to you once your order is dispatched.

Q. Will you sell me the components only? 

Unfortunately at present we only provide fully assembled and tested computers.

Detailed Seller Information

  • Business Name: Vibox Ltd
  • Business Type: Computer Retailer
  • Trade Register Number: 06930834
  • VAT Number: GB998589416
  • Phone number: 0161 425 8841
  • Customer Services Address:
    • REDDISH RD
    • SAFESTORE
    • STOCKPORT
    • CHESHIRE
    • SK5 7BW
    • GB
  • Business Address:
    • REDDISH RD
    • SAFESTORE
    • STOCKPORT
    • CHESHIRE
    • SK5 7BW
    • GB

Vibox Ltd - Details

  • Top of Page

    About Vibox Ltd

    Mission Statement

    Our mission statement is: 'To build Custom PCs just for YOU, the way YOU want it, to suit YOUR needs, with fantastic performance from the highest quality components, whilst delivering expert customer technical support and the best value for money on the market'.

    At Vibox we specialise in building PCs to suit each of our customer's individual needs, WHATEVER that might be. We use only the highest grade components from top manufacturers such as AMD, Intel, Gigabyte, Asus, Samsung, Seagate, Corsair, MSI, Nvidia and many more so you can be confident you're getting quality for your money. 

    We set ourselves apart from other computer firms with our dedication to offering all our customers not only the best prices possible but also the highest level of service right from the very start, where we do everything from helping you find the perfect PC, to ensuring super fast dispatch and delivery times on all our orders (usually free of charge). We are also committed to delivering an excellent level of both customer service and expert technical support throughout the sale and beyond, even outside your warranty we will still try to help our customers and our feedback scores are testament to that!
     
    We understand all the problems that you can come across when building your custom PC. We at Vibox would like to take all that trouble away so you can have your perfect PC with no hassle. We are experts in building custom computers and have designed our extensive PC range to cover all the possible requirements a customer may have from basic home use to high end gaming, we are 100% sure we will have the perfect PC for you available to buy today. 


    Company Background

    We were established in 2008 by a group of expert PC technicians who wanted to apply their passion for custom PC building and gaming into the business world. We have since grown into one of the biggest PC retailers in the UK and you can find our adverts in all the biggest PC magazines on the shop shelves each month. We continue to expand as more people hear about us and our rare blend of rock bottom prices and commitment to the highest level of customer service around. In the fast moving computer industry we are determined to stay current and as soon as the latest component is released from the manufacturer, we will be stocking it 1st and at the lowest prices you can rest assured!


    Contact Us

    At Vibox we will always be there to help, whether your thinking about making an order and require some technical advice about what's best for you, maybe you have placed an order and want an update on it's status, or you could have received your system and want some support in setting it up. Whatever the query we are there to ensure everything runs smoothly for you so don't hesitate to contact us using any of the below methods;

    Email: sales@vibox.co.uk - We aim to respond to emails within 24 hours (Exc. Weekends)
    Sales & Support Hotline:  0161 425 8841
    Post: Vibox Ltd, Safestore, Reddish Road, Reddish, Stockport, SK5 7BW

    So why not take a look at what we can do for you and as our slogan states: 'Your PC, Your Choice' - why should your PC be anything other than the PERFECT spec you want?!


  • Top of Page


    Vibox Ltd Delivery Rates

    Please see below our standard postage rates guide;

    Location Estimated Charge Estimated Delivery (Days)
    Mainland UK FREE 1-2
    Scottish Highlands £13.99 1-2
    Northern Ireland £13.99 2
    Scottish Isles,  £15.99 2
    Isle of Wight,  £15.99 2
    Channel Isles,  £15.99 2
    Isle of Man  £15.99 2
    Scilly Isles £15.99 2
    Republic of Ireland £13.99 2
    Belgium £19.99 2-3
    France £19.99 2-3
    Germany £19.99 2-3
    Luxembourg £19.99 2-3
    Netherlands £19.99 2-3
    Austria £29.99 3-4
    Denmark £29.99 3-4
    Liechtenstein £29.99 3-4
    Switzerland £29.99 3-4
    Czech Republic  £29.99 3-5
    Italy £29.99 3-5
    Spain £29.99 3-5
    Slovakia  £29.99 3-5
    Estonia  £39.99 4-6
    Finland £39.99 4-6
    Hungary £39.99 4-6
    Poland  £39.99 4-6
    Portugal  £39.99 4-6
    Slovenia  £39.99 4-6
    Sweden  £39.99 4-6
    Bosnia & Herzegovina £59.99 5-7
    Bulgaria  £59.99 5-7
    Croatia £59.99 5-7
    Greece (Not Including Islands) £59.99 5-9
    Latvia  £59.99 5-7
    Lithuania  £59.99 5-7
    Montenegro  £59.99 5-7
    Norway £59.99 5-7
    Romania £59.99 5-7
    Serbia £59.99 5-7
    Malta £124.99 5-7
    Iceland £124.99 5-7
    Cyprus £124.99 5-7

    If your country is not on this list then please contact us directly for an accurate postage quote before you order.


    Listed below are delivery details for Vibox Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£12.99£29.99
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£0.00
    Europe Zone 1ETA3 - 7 days---
     per Item£29.99---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 2ETA3 - 7 days---
     per Item£59.99---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 3ETA8 - 12 days---
     per Item£199.99---
     per Weight (kgs)£0.00---
     per Shipment£0.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

    Top of Page
    Vibox Ltd Dispatch Policies

    Dispatch

    We aim to dispatch all PC orders between 24-72 hours of your payment being accepted by Amazon. Note that this estimate doesn't include weekends.

    Delivery Method

    Orders within mainland UK (excluding highlands, NI, Scottish and Channel Islands) will be posted out on a fully insured, DPD Express 24 Hour Delivery Service usually FREE OF CHARGE.  Please refer to our shipping rates help section to see estimated delivery rates outside mainland UK and anticipated delivery times.  

    Confirmation and Tracking

    Once your item has been dispatched customers will be sent a confirmation email to the email address registered on Amazon.  For tracking numbers, please message our customer service team at sales@vibox.co.uk and you should receive a reply within 24 hours.
     
    Delivery Status Update

    Although 99% of our orders are delivered within 1-2 working days of dispatch, as with any delivery service, occasional unforeseen circumstances may delay the receipt of your order so please allow at least 3 days after receiving your dispatch confirmation email before contacting us to chase.
    Top of Page
    Vibox Ltd Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Vibox Ltd with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Vibox Ltd's Privacy Policy.

    Vibox Ltd's Privacy Policy

    Vibox is dedicated to ensuring our customer's details are secure and don't fall into the wrong hands.  Therefore no payment details are ever stored on file and no personal information is ever passed on to a 3rd party other than the delivery company we use.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Vibox Ltd to get information about any additional policies that may apply:

    Contact this seller Phone: 0161 425 8841

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.