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Frequently Asked QuestionsQ: When can I expect my order to arrive?
A: We will email you when the item is dispatched and from that date you should expect it to arrive within:
1-2 days (UK 1st class Royal mail)
5-7 days (Western Europe)
Up to 14 days (Anywhere outside Western Europe)
Q: My order hasn't arrived within the expected time, how long should I wait?
A: Delivery times vary, especially to addresses outside the UK. Please allow the following times before contacting us:
7 days (UK)
14 days (Western Europe)
21 days (Anywhere outside Western Europe)
Q: What happens if my item doesn't arrive?
A: We will send another where possible. Otherwise we will refund your payment.
Detailed Seller Information
- Business Name: Startup Software Ltd
- Business Type: Online Retailer
- Trade Register Number: 05692022
- VAT Number: GB942854500
- Phone number: 01274773050
- Business Address:
- Startup Software Ltd
- Fairfax House, Wool Gate, Cottingley Business Park
- West Yorkshire
- BD16 1PE
Startup Media - Details
- Store front:www.amazon.co.uk/shops/A3RHXDL5DUJUOS
For questions regarding products, order delivery, or returns, please contact Startup Media Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Startup Media
Startup Media is the brand name of Startup Software Ltd. We are a UK media retailer specialising in PC games/software and video games/accessories for all your favourite consoles: Sony PS2, PS3, PSP, Nintendo DS, Wii, Microsoft XBOX, XBOX360.
Startup Software has been in business since 1997. We have been selling online since 2001 and have built a reputation for fast delivery, reliability and a friendly after-sales service.
We are an established, VAT registered, limited company trading and dispatching from UK mainland.
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Startup Media Delivery Rates
Listed below are delivery details for Startup Media, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.95 per Weight (kgs) £0.00 per Shipment £0.00 UK - Mainland Street PO Box ETA 3 - 5 days per Item £0.95 per Weight (kgs) £0.00 per Shipment £0.00 UK, BF Addresses ETA 3 - 5 days per Item £0.95 per Weight (kgs) £0.00 per Shipment £0.00 Europe Zone 1 ETA 3 - 7 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00 Europe Zone 2 ETA 3 - 7 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00 Europe Zone 3 ETA 8 - 12 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00 North America ETA 6 - 10 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00 Japan ETA 6 - 10 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00 Australia and Far East Asia ETA 8 - 12 days per Item £1.99 per Weight (kgs) £0.00 per Shipment £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
The majority of orders will be shipped out within 24hrs of payment received (Mon-Fri). If for some reason there is a delay in dispatch you will be notified of this via email. As we sell many items there are times when we may oversell on a product, in this case if we are unable to get more of the item we will have to cancel your order.
Please allow short delays during Seasonal and Bank Holidays.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Startup Media respect your privacy and are committed to protecting it. We do not disclose buyers information to third parties, with the exception of Royal Mail. It may be necesary to give your details to Royal Mail in cases of loss or damage.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Startup Media to get information about any additional policies that may apply:
Contact this seller Phone: 01274773050
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.