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Recent Feedback:

4.7 stars over the past 12 months
4.7 stars over the past 12 months (1,687 ratings)

Frequently Asked Questions

Q: Are you an actual shop and genuine company?

A: We are a limited company and sell direct to the general public through our B&M retail shops, we also import our our unique stock direct from the factories overseas. We supply into the trade and have a large warehouse were our internet activities are based.

 

Q: How quickly do you dispatch the goods and do you have them in stock.

A: We aim to dispatch goods within 24 hours of receiving the order and in most cases the same day. We stock over 10,000 product lines with approx' 100,000 items stored at any one time, enabling us to send goods direct from stock. In addition we have daily deliveries from all major manufacturers/suppliers, so in the unlikely event of the item(s) being out of stock, the items are replenished within a day. We will always notify you if an unexpected delay takes place

 

Q: Ive had goods damaged in the past from online companies, how well do you pack them?

While there can be no guarantee of any parcel not being damaged in transit, we will always try and minimise the risk by packing all goods appropriately, applicable to the product. We will always pack an item in a manner that we would like to receive goods and train our staff to do so

Detailed Seller Information

  • VAT Number: GB933104654

Posh Pets - Details

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    About Posh Pets

    Our business Posh Pets is part of our Dahak International group of companies based in Staffordshire UK.

    We have been trading for the last 7 years and have continually expanded.

    We guarantee our entire product range with a full refund on the purchase price if the customer is not happy.

    We have many unique products for sale, we import and export worldwide.

    Our contact number is +441782501651       10am - 4pm Monday to Friday

    Our address is

    Posh Pets

    89/85 Weston Road

    Meir

    Stoke-on-Trent

    Staffordshire

    ST3 6AJ
    United Kingdom

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    Posh Pets Delivery Rates


    Listed below are delivery details for Posh Pets, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £1.99 £1.45
    £2.00 to £4.99 £1.69
    £5.00 to £9.99 £1.89
    £10.00 to £17.75 £2.89
    £17.76 to £19.70 £3.39
    £19.71 to £22.75 £3.89
    £22.76 to £24.70 £4.89
    £24.71 to £69.95 £4.99
    £69.96 to £99.95 £6.60
    £99.96 to £145.95 £7.60
    £145.96 to £199.99 £9.60
    £200.00 to £299.99 £12.95
    £300.00 to £399.99 £14.95
    £400.00 to £499.99 £16.95
    £500.00 to £599.99 £18.95
    £600.00 to £999.99 £24.75
    £1,000.00 to Up £39.75
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.75 £7.75
    £19.76 to £49.75 £9.75
    £49.76 to £99.99 £14.75
    £100.00 to £199.99 £16.75
    £200.00 to £299.99 £24.75
    £300.00 to £399.99 £29.75
    £400.00 to £499.99 £39.75
    £500.00 to £599.99 £44.75
    £600.00 to £999.99 £49.75
    £1,000.00 to Up £59.75
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £7.75 £1.75
    £7.76 to £12.75 £2.25
    £12.76 to £14.75 £2.45
    £14.76 to £17.75 £2.95
    £17.76 to £19.75 £3.45
    £19.76 to £22.75 £3.95
    £22.76 to £24.75 £4.95
    £24.76 to £69.95 £5.45
    £69.96 to £99.95 £5.70
    £99.96 to £145.95 £6.70
    £145.96 to £199.99 £7.70
    £200.00 to £299.99 £12.95
    £300.00 to £399.99 £14.95
    £400.00 to £499.99 £16.95
    £500.00 to £599.99 £18.95
    £600.00 to £999.99 £24.75
    £1,000.00 to Up £39.75
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £12.75 £6.75
    £12.76 to £49.75 £14.75
    £49.76 to £99.99 £16.75
    £100.00 to £199.99 £27.75
    £200.00 to £299.99 £47.75
    £300.00 to £399.99 £47.75
    £400.00 to £499.99 £47.75
    £500.00 to £599.99 £47.75
    £600.00 to £999.99 £47.75
    £1,000.00 to Up £47.75
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £5.95
    £10.00 to £17.99 £7.75
    £18.00 to £49.99 £14.75
    £50.00 to £150.00 £34.75
    £150.01 to £400.00 £49.75
    £400.01 to Up £99.75
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £7.99
    £10.00 to £17.99 £12.75
    £18.00 to £49.99 £29.75
    £50.00 to £150.00 £44.75
    £150.01 to £400.00 £79.75
    £400.01 to Up £99.75
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £7.95
    £10.00 to £17.99 £19.99
    £18.00 to £49.99 £49.75
    £50.00 to £150.00 £99.75
    £150.01 to £399.99 £149.75
    £400.00 to £400.00 £149.75
    £400.01 to £499.99 £149.75
    £500.00 to £599.99 £149.75
    £600.00 to £999.99 £149.75
    £1,000.00 to Up £199.75
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £7.95
    £10.00 to £17.99 £19.99
    £18.00 to £49.99 £59.75
    £50.00 to £150.00 £119.75
    £150.01 to £399.99 £199.75
    £400.00 to £400.00 £225.75
    £400.01 to £499.99 £225.75
    £500.00 to £599.99 £225.75
    £600.00 to £999.99 £225.75
    £1,000.00 to Up £275.75
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £7.95
    £10.00 to £17.99 £19.99
    £18.00 to £49.99 £59.75
    £50.00 to £150.00 £129.75
    £150.01 to £399.99 £199.75
    £400.00 to £400.00 £225.75
    £400.01 to £499.99 £225.75
    £500.00 to £599.99 £225.75
    £600.00 to £999.99 £225.75
    £1,000.00 to Up £275.75

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Posh Pets Dispatch Policies

    For Expeditied Shipping Orders to be dispatched the same day, the order must be placed before 2pm. The next working day does NOT include Saturdays.

    Orders over 2.5kg will incur an added charge to any the following postcodes - AB 36-38, 55-56. EI (ZZ75) ALL, FK 17-21, GY, HS 1-9, IM ALL, IV ALL, KA 27-28, KW 0-99, PA 20-99, PH 17-99, ZE ALL, BT ALL,  Highlands & Islands of Scotland, Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles or The Channel Islands  Please email for any queries BEFORE purchase

    Postage and Packaging Please note: postage and packing costs shown are for standard mainland UK areas only. Additional charges will apply for the following areas. Additional charges to the Republic of Ireland (please contact us for a quote). Items sent by COURIER: Additional charges to Republic of Ireland, Channel Islands, Northern Ireland, Isle of Man, Scottish Islands and all other islands off the mainland including the Isle of Wight. Additional charges are determined by location and weight . If in doubt please get a quote before purchasing We are not responsible for carrier transit time.

     

     

    Other Postage Terms
    No 24hr courier services are guaranteed although over 85% do arrive next working day after dispatch, we use UK Mail, DPD  or City Link.


    We cannot guarantee any delivery by any 3rd party company inc the Royal Mail and courier services and we will not accept any responsibilities regarding time taken to deliver your items.


    We cannot be responsible for delays due to strikes, miss sorting, delayed deliveries due to busy times i.e. Christmas & Holidays or acts of God and bad weather.
    We do obtain proof of postage on ALL items sent, this is signed for by the collection officer or courier driver.


    Should in the very unlikely event your items not arrive within 7 days please contact us on 01782 501651 (local call rate) Monday - Friday 10am-5pm.

    However experience tells us 1 of 5 things have possible happened to your parcel:

    It is most likely either at your local sorting office and the Royal Mail have either forgotten to leave a card or the card has been misplaced or lost. Please if possible contact your local sorting office and ask them if they have a parcel for your post code / address.
    The next most probable explanation is that the Royal Mail or courier have left the item(s) at a neighbours and they have not yet told you they have a parcel for you so please check with them.
    They have left the parcel in a bin / porch / outhouse/ garage etc Please check in all of the possible locations.
    The Royal Mail have simply miss sorted your parcel so it will be delayed and re sent to your sorting office asap by them and still delivered.
    The label has been ripped off so they do not know where to deliver the parcel to. Normally in this case it will be returned to us at some point.
     

    There is always a possibility that it is actually lost or delivered to the wrong address and not recoverable this is however highly unlikely but does happen in approx. 1 in 10,000 items sent. Should this happen we can after 8 working days open a Royal Mail investigation. They will then try to contact the postman / woman that delivered your item to the wrong place and try to recover the good and also check that it is not misplaced in the sorting office with a label ripped off or just not delivered yet. After 16 working days if not found we can and will make a claim with the proof of postage we obtain for all items, with the Royal Mail to cover the cost of the postage and items and reclaim our money for them and then re-send your order again.

    Should the purchased item(s) not be available we will contact you and either with your authorisation replace the item(s) with an alternative or refund you.

    Damaged Items
    We take every precaution possible when packing your items to make sure they are protected and arrive intact. However, we cannot control the heavy handedness of the Royal Mail or couriers and accidents do unfortunately happen, we insure all items in transit up to the point of delivery.
    Should in the very unlikely event your item(s) arrive damaged, please contact us immediately on 01782 501651 (local call rate) Monday - Friday 10am-5pm.
    We will normally just require a picture of the broken item(s) for the insurance claim.
    We will then make the appropriate claim and then re-send your order again for you and if needed get the couriers to pick up the broken package or ask you to kindly send it back to us and we will then cover the return postage by the same method as the package was sent to us i.e. 2nd class.
    Should the purchased item(s) not be available we will contact you and either with your authorisation replace the item(s) with an alternative or refund you.
    If your item has arrived damaged by courier the same will apply but if you notice that your item is broken when the delivery driver is still there (i.e. you can hear broken glass in the package when handed over to you) please refuse the delivery or check it whilst the driver is there BEFORE signing for the package.
    It is advisable to ALWAYS SIGN FOR DELIVERIES AS UNCHECKED when delivered by courier.

    Please rest assured we will sort out any problems that may occur quickly, efficiently and to your total satisfaction to prevent bad feedback and insure that overall this will be a 5* Service for you.
     

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    Posh Pets Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Posh Pets with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Posh Pets's Privacy Policy.

    Privacy Practices

    Posh Pets values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Posh Pets to get information about any additional policies that may apply:

    Contact this seller Phone: 01782501651

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.