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Frequently Asked Questions
We appreciate you cannot "try before you buy" so we are more than happy to offer advice on fit - just Email anytime or phone 01822 834705 during normal office hours for friendly and informed advice on this or any of our other products.
If you need urgent delivery we offer a range of Courier and Royal Special Delivery services which can be tailored to your individual needs. Please feel free to contact us for advice on 01822 834705 prior to your purchase.
Returns & exchange - please see full details under our returns and refunds policy info quoted separately.
Detailed Seller Information
- Business Name: Big Orange Watersports Ltd
- Business Type: Watersports Retail
- VAT Number: GB886860463
- Phone number: 01822834705
- Business Address:
- Unit 3, Delaware Industrial Estate
- Delaware Road
- PL18 9AR
Big Orange Watersports Ltd - Details
- Store front:www.amazon.co.uk/shops/A3R9SNR6LV05M4
For questions regarding products, order delivery, or returns, please contact Big Orange Watersports Ltd Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Big Orange Watersports LtdBig Orange Watersports Ltd - Top quality Brands - Best Prices - Speedy Dispatch - Personal Service. Our dedicated Customer Service and Order Line team are available during normal office hours to help you with any aspect of your purchase or to provide product information. We also offer expert wetsuit fitting advice. Just call 01822 834705 or email at firstname.lastname@example.org
At Big Orange Watersports Ltd we support our internet sales with the personal touch. We appreciate you cannot try before you buy so our team are delighted to help and advise you with any aspect of your order - especially sizing! All our staff are watersports enthusiasts and have first hand knowledge of our products. We wear and use the kit we sell. Call us during normal weekday office hours, and be assured of a friendly and courteous service.
Need a speedy delivery? We have a great range of expedited services at discounted rates for UK and European deliveries. Great Royal Mail Tracked rates to the whole of the UK including Northern Ireland, Offshore British Isles and Scottish Highlands .
Call us now on 01822 834705 - we would be delighted to hear from you!
All our prices are inclusive of VAT at the prevailing rate at the time of purchase.
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Big Orange Watersports Ltd Delivery Rates
Listed below are delivery details for Big Orange Watersports Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address Europe Zone 1 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £5.19 £1.50 £5.20 to £20.99 £1.95 £21.00 to £24.50 £2.25 £24.51 to £36.00 £3.20 £36.01 to £44.99 £3.50 £45.00 to £74.99 £5.95 £75.00 to Up £6.95 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £14.95 £6.50 £14.96 to Up £6.95 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £14.99 £3.75 £15.00 to £24.99 £5.75 £25.00 to £34.99 £7.75 £35.00 to £44.99 £9.75 £45.00 to £74.99 £15.00 £75.00 to £99.99 £20.00 £100.00 to £150.00 £25.00 £150.01 to £300.00 £28.00 £300.01 to £400.00 £30.00 £400.01 to £500.00 £50.00 £500.01 to Up £100.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We offer speedy dispatch with the majority of items being posted within 24 hours of receipt of orders from Amazon, on normal working weekdays, Monday to Friday. Orders received on a Saturday or Sunday will be dispatched on the first available working weekday - Monday. If this happens to be a Bank Holiday - dispatch will be on the first available working weekday. We use a range of dispatch services depending on weight of consignment, destination and whether standard or expedited service has been selected and paid for.
If you have an urgent delivery feel free to contact us on 01822 834705 for information on our range of expedited services to help ensure your order is received in good time wherever possible. All expedited services generally require a signature on receipt unless agreed otherwise prior to completion of your purchase. The expected ship date quoted by Amazon on all completed orders applies to all third party merchants trading on Amazon and is given as a guide. If you are unsure of your expected shipping date or require confirmation, please contact us direct immediately you place your order.
Postage to dispatch an item is classed as a service and is subject to and inclusive of UK VAT at the prevailing rate at the time of purchase. We offer a choice of delivery services for customers to select in order to carry out a delivery including an Expedited option. By selecting a specific service you are agreeing to us carrying out that service in order to deliver your purchase. The delivery service you choose is therefore non refundable unless the item delivered is faulty or incorrect.
If your order is 'TIME CRITICAL' you have the option to UPGRADE the delivery service at checkout to expedited. We will ensure your order is despatched promptly but cannot be held responsible for failures within the delivering services which are outside our control. For this reason we always recommend you allow at least 48 hours for receipt of orders during working weekdays in the rare event that the courier or Royal Mail fails to deliver within 24 hours (working weekdays) or 2/3 working days for Scottish Highlands, Grampian, offshore British Isles & Northern Ireland. We cannot accept any responsibility or consequential loss resulting from late/failed delivery as this is entirely outside of our control. Carriage paid to us for your chosen delivery service will not be refunded if we have dispatched your order as requested. Please contact us before purchase if you require any information regarding expedited services and we will be delighted to help.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Big Orange Watersports is committed to protecting your privacy. We know that you care how information about you is used and we appreciate your trust in us to do that carefully and sensibly. We do not disclose buyers information to any third parties. We treat all your information as confidential in accordance with the Data Protection Act 1998.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Big Orange Watersports Ltd to get information about any additional policies that may apply:
Contact this seller Phone: 01822834705
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Any watersports activities can come with risks and you are responsible for your own safety and ensuring your kit is fitted correctly and maintained properly. Big Orange Watersports does not accept any responsibility for injury to yourself or to others when using any product supplied by Big Orange Watersports. Any item purchased from Big Orange Watersports is used at your own risk. If you purchase an item with a manufacturers guarantee it is your responsibility to register your purchase immediately upon receipt. By purchasing an item from Big Orange Watersports you are accepting the terms and conditions above. Please contact us if you require any further information or clarification prior to purchase. Thankyou
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Essential information re Childs Wetsuit fitting.
We aim to provide the highest level of customer service at all times to support your online purchase. We have a dedicated advice hotline available to customers, Monday through to Friday (9am - 5pm) on 01822 834705. Our professional and knowledgeable staff are happy to give advice on any of our products without obligation and can assist you when choosing the correct size.
If calling for advice on wetsuit sizes you will need the following 3 crucial measurements which need to be accurate. A fabric tape measure is best when checking the measurements as it will follow the contours of the body. When buying wetsuits for children please do not allow 'room for growth' as this will mean almost certainly the suit will not fit properly for the majority of the time the child is wearing it - a wetsuit should fit snugly to be most effective - essential if you are to obtain maximum benefit.
Body length (neck to crotch) - our wetsuits seal comfortable a little way up the neck so measure from middle of the neck (adams apple area), straight down the front of the body, to just between the legs (where seams meet on a pair of jeans for instance). This will tell us how long in the body your child is and is the most important measurement you can give. It is essential this is accurate.
Chest - underneath the arms around the whole of the chest at the widest part whilst the child is relaxed, as they would be when wearing the suit.
Waist - standard waist measurement around the tummy- essential if your child is a little stockier as this needs to be taken in to account when considering the most comfortable fit.
Points to note.
- If your child is tall and slim it is essential you be guided by the body length as if you buy a suit appropriate to the chest measurement it will not fit the body. This may mean the suit is looser on the chest than required but preferable to not being able to get the suit on or it pulling up in the crotch area. Likewise if your child is stockier- to accomodate the chest and waist - you may need a suit longer in the body to achieve a more comfortable fit.
- Age is a guide with wetsuits as with any item of clothing. For example - if your child is age 7 but you buy age 10 clothes for school it is unlikely a wetsuit for an age 7 year old will fit as wetsuits are not sized any differently to any other item of clothing - they should just fit snugly.
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For questions about VAT exemption on items you wish to purchase please contact us directly before completion of your order as exemptions cannot be applied retrospectively.
To comply with HM Customs and Revenue - Big Orange Watersports is a UK based VAT registered Limited Company and all products advertised for sale on the Amazon Market Place, services provided and postage prices quoted are subject to and inclusive of any relevant UK VAT rates prevailing at the time of purchase if the goods are subject to UK VAT. The full amount of UK VAT due is payable on all sales and services as advertised. There is no provision by Amazon for businesses to quote a VAT free price on the Amazon Market Place. When you have completed your order information (including the selection of delivery address), you will be able to see your final price inclusive of applicable VAT before you confirm your order. Amazon process a buyers order based on the final purchase price inclusive VAT (if applicable) and of any delivery costs - there is no facility or provision to refund any part of any order should the purchaser be exempt from UK VAT once the purchaser has commited to buy the items and made payment at the advertised price. For questions about VAT exemption on items you wish to purchase please contact us directly before completion of your order as exemptions cannot be applied retrospectively.
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Sizing chart for Childs CIC wetsuit
Age is a guide only - children can vary so much in build within a given age range. When measuring your child always use a fabric tape measure. We offer advice with fitting for this or any other item we sell on 01822 834705. For the shortie wetsuit we will need 3 measurements - chest, waist and body length. Measure the body length from adams apple area, straight down the front of the body, following the contours, to just between the legs - where seams meet on a pair of jeans for instance. If in any doubt please phone us for advice. Don't forget all measurements have to be accommodated within the suit - do not be guided by just one measurement especially if your child is tall and slim or short and stocky.