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4.8 stars over the past 12 months
4.8 stars over the past 12 months (7,800 ratings)

Frequently Asked Questions

Don't hesitate to call us on 

0118 903 5210
(lines are open 9-5, Mon-Fri)

.

How quickly will I get my order?
Orders placed before 2pm Monday - Friday will be dispatched the same day. 

Small items such as gloves, pest repellers, candles etc. will be sent via Royal Mail 1st Class Post.

Medium/large items such as chimeneas, most water features, birdbaths etc. will be sent via courier on a Next Day delivery.

Please note:  Some large/heavy items such as Polystone planters, Monolith water features, awnings etc. can take up to 3-5 days for delivery.

See our terms and conditions for more detail.

If you need your order quicker, please call us on 0118 903 5210

What kind of Guarantee will I get?
We offer a 2 year warranty on all of our products. 


What's the returns policy?
If you don't like it - just let us know within 7 days of receiving it and send it straight back to us.


Where's my order?
In the unlikely event that this time has been exceeded, please check with your neighbours in case it's been delivered there. If not, give us a call on 0118 903 5210 or email info@primrose.co.uk giving us your name and delivery postcode and we'll get straight back to you.


When are you open?
Normal office hours, plus we're quite often available in the evenings and weekends - don't hesitate to call and if we're not there leave a message and we'll get back to you as soon as possible.


Can I visit?
We don't have a showroom, but if you wish to see a particular product before you purchase it, you can visit our warehouse 9-5pm Mon - Fri by appointment (please call for the address). Please call well in advance so that we can confirm that we have stock of the product you are interested in.

Detailed Seller Information

  • VAT Number: GB945691778

Primrose - Details

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    About Primrose

    'A garden is the greatest of human pleasures and the greatest refreshment of the spirits of man.' - Francis Bacon

    With this in mind we have scoured the earth to bring you this unique collection of beautiful water features, pest control, woven willow, pots, planters and much much more.

    Whether you live in the heart of the city or the depths of the country, we hope you will find something to refresh your spirits and brighten up your garden or balcony. All of our products have been chosen to meet our exacting standards for quality, craftsmanship and value for money and every order is backed by our no quibble guarantee.

    We are a family run company and we pride ourselves on giving personal service to all of our customers. We don't outsource our phones to a call centre - the people who answer the phone and respond to your emails are the people who choose and develop our products. They're also the ones that are there to sort things out in the unlikely event of a problem.

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    Primrose Delivery Rates



    Listed below are delivery details for Primrose, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£4.99£6.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£6.99---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Primrose Dispatch Policies

    Delivery 


    Your order will be sent by a courier company such as DPD/Royal Mail. If you are not in when they try to deliver, they will either leave your goods in a safe place, or usually leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. If there is a safe place where the items can be left (eg 'round the back' or 'in the garage') , please let us know at the time of ordering.

     Where do you deliver to?

    We can usually deliver to all areas of mainland UK.

    Can you deliver to a BFPO (British Forces Post Office) address?
    Only products that are sent by First Class Post can be delivered by Royal Mail to a BFPO address.
    Any other products cannot be sent to BFPO addresses but we can deliver them to any alternative mainland UK address for you. If in doubt, please contact us before purchase and we will advise you whether it can be delivered to a BFPO address or not.

    Expedited Delivery
    Expedited Delivery is available on some of our items, so that you receive them sooner than you would through our standard shipping service.

    Expedited delivery applies only to Mainland UK addresses and is not available for portions of Scotland, Wales, Northern Ireland, Isles (including Shetlands, Isle of Man and Channel Islands), Cornwall, Northumberland, PO Boxes and BFPO addresses.


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    Primrose Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Primrose with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Primrose's Privacy Policy.

    Privacy Practices

    Primrose values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Primrose to get information about any additional policies that may apply:

    Contact this seller Phone: 01189035210

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.