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Frequently Asked QuestionsQ Where are you based?
Detailed Seller Information
- Business Name: detoxpeople ltd
- Business Type: ecommerce
- Trade Register Number: 07156741
- VAT Number: GB103364160
- Phone number: 01245206288
- Business Address:
- detoxpeople, Unit 6
- Drakes Lane, Drakes Lane Industrial Estate
- CM3 3BE
detoxpeople - Details
- Store front:www.amazon.co.uk/shops/A3LS9RMBKLIJVP
For questions regarding products, order delivery, or returns, please contact detoxpeople Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We are a UK based company that is passionate and knowledgeable about the healthcare products we provide.
Customer service is a top priority for us and we respond to all emails within 1 working day, usually within the hour. We are also available by telephone.
All our product are kept in stock in the UK and as such we are able to ship orders the same day as long as they are received before 3pm.
It is worth noting that the majority of our UK customers will receive their product within two working days of ordering, despite the Amazon delivery timeframe being up to ten days. This is because we have all items in stock and work hard to ensure our orders go out promptly.
When buying a supplement for the first time, we urge you to research the product fully and ensure it meets your needs, including dietary / allergy requirements.
If you have any questions before purchasing, we would be only too happy to answer them either by phone or email.
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detoxpeople Delivery Rates
When will we ship your order?
All items are in stock in our UK warehouse and will ship out the same day if the order is received by 3pm.
Standard shipping is sent by Royal Mail 1st class unless expedited delivery has been selected.
Expedited delivery will be dispatched by Royal Mail 24 Hour Tracked Service, guaranteeing you receive your products the next day (excluding Sundays).
Where you have ordered multiple items we reserve the right to dispatch them separately.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
Please note some International orders may be subject to additional shipping fees. These fees are controlled by each country's internal shipping agent and are outside the control of DetoxPeople. Please note that the recipient of the parcel is responsible for paying any customs charges.
Listed below are delivery details for detoxpeople, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.70 £0.90 per Weight (kgs) £0.00 £0.00 per Shipment £1.29 £7.00 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.49 --- per Shipment £3.99 --- UK, BF Addresses ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.51 --- per Shipment £4.08 --- Europe Zone 1 ETA 3 - 7 days --- per Item £0.00 --- per Weight (kgs) £0.90 --- per Shipment £6.08 --- Europe Zone 2 ETA 3 - 7 days --- per Item £0.00 --- per Weight (kgs) £0.90 --- per Shipment £6.08 --- Europe Zone 3 ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £0.90 --- per Shipment £6.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
All items are in stock here in the UK and orders placed before 3pm will be dispatched THE SAME DAY.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
detoxpeople values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact detoxpeople to get information about any additional policies that may apply:
Contact this seller Phone: 01245206288
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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A Note about Returns
detoxpeople can only accept returns on products provided the item is returned in perfect re-saleable condition i.e. in original undamaged packaging and not used with protective seal in place.
The newly in force EU Consumer Rights Directive gives you the right to cancel your order within 14 days.
If you do decide to cancel, then you should put this in writing and raise a return request on Amazon in order that we can authorise the return.
It is worth noting that according to the Distance Selling Regulations "The cancellation rights do not apply to certain items including software, audio or video recordings that have been unsealed, perishable goods such as food or flowers, or items that have been made to order." Food supplements are categorised as food / grocery in this market but returns are still possible providing prior authorisation is received with the given timeframe band parameters set out above.
Please include your details and the reason for the return.
You are responsible for the return costs unless otherwise stated.
Please ensure that any returned goods are properly packed to avoid breakages.
It is advisable to obtain proof of postage, goods not received back to detoxpeople cannot be refunded but customers can claim with their PoP through Royal Mail.
We will refund your purchase within seven working days of receiving the goods.
Unless the product is faulty, we cannot accept returns of products which have been opened and/or used.
If returning pro-biotics, you MUST have stored them correctly at all times and they MUST be returned on ice within seven days of receipt. Returns of pro-biotics are only permitted when the safety seal is missing or compromised or there is a confirmed fault. Pro-biotics fall into the "grocery" category for the returns procedure on Amazon. Exceptions are unlikely.
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Disclaimer: While we work to ensure that product information on our listings is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our website. All information about the products we sell is provided for information purposes only. We recommend that you do not solely rely on the information presented on our website.Please always read the labels, warnings, and directions provided with the product before using or consuming a product.In the event of any safety concerns or for any other information about a product please carefully read any instructions provided on the label or packaging and contact the manufacturer.Content on this site is not intended to substitute for advice given by medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. detoxpeople accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.