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Kung Fu Poodle - Details

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    About Kung Fu Poodle

    THANK YOU for visiting Kung Fu Poodle !  I am a UK (London) based Amazon Marketplace Seller who specialises in Console Gaming, Retro Gaming, DVD & BluRay, Music CD and Book items.

    Kung Fu Poodle is a small seller offering the "Personal Touch" in sourcing and selling products.  The products I sell are products I love, often from my personal, well looked after collection.  I take care, I want happy customers and want to offer complete confidence of the quality of my products.

    Have a question, a query, a concern, a request ?  Please contact me !  I will do my very best to help !  I am not a faceless company, Kung Fu Poodle is a lone wolf, who loves his games, DVDs, music and books as much as you do, and is always happy to help !  I promise to get back to each and every enquiry and do my utmost to help.  I answer most queries within a few hours.

    Here is some information on the quality of our products, delivery and our returns policy, so you can shop with confidence !

    DELIVERY:  Our items are a mix of "Seller Fulfilled" and "Fulfilled By Amazon".  

    Items that are "Fulfilled By Amazon" are physically located at Amazon's UK warehouses, and shipped by Amazon.  This means those products qualify for Amazon's fabulous range of shipping options, including SAME DAY DELIVERY, AMAZON PRIME and FREE DELIVERY. 

    Items that I despatch:  The TOTAL price you pay for your purchase, regardless of what Amazon state as a standard postal charge, always includes a SIGNED FOR and INSURED Delivery Service with a unique TRACKING number.  For most products, this is generally Royal Mail 1st Class Recorded Delivery.  For high value items this will be Royal Mail Special Delivery.  I generally despatch very promptly, in most instances within 1 Working Day.  When I despatch the item I email you your shipping / tracking number.  You should not be charged until I ship your item.

    CONDITION OF OUR PRODUCTS:  Kung Fu Poodle takes great care with EVERYTHING he sells.  Kung Fu Poodle personally sources the products and before he despatches anything anywhere, EVERYTHING is individually inspected and checked for condition and quality, before being offered for sale.  I give a detailed description.  We then carefully shrinkwrap / polybag /  oversealed to ensure quality and to ensure that the item you receive is in the exact condition I listed it as, and despatched it as.

    "NEW"PRODUCTS:  ALL my Gaming / DVD / CD products are Authentic, Genuine Official British Retail Products, designed for use on British consoles and players, exactly as you might have originally purchased on the UK High Street (...were the shops still there!).  They are UK products, English Language packaged, with English Language booklets, all Officially UK PEGI/BBFC Rated.   My games are all official UK PAL system products, designed to work on UK consoles.  I DON'T sell "Foreign Imports" or "Grey Import" products so buy with complete confidence you will receive British Retail products, exactly as described and exactly as expected.

    "USED" PRODUCTS:  I am - extremely - particular and pedantic with the quality of my "Used" products.  Being an online shopper, I don't sell anything I would not want to receive myself !  The vast majority are of impeccable quality.  EVERYTHING I sell is inspected to ensure quality and condition before being offered for sale, then carefully sealed to preserve the listed and described quality.  I don't sell anything in a condition I would not buy for myself. 

    USED "LIKE NEW":  I have some pristine stock from a major UK gaming retailer that closed stores.  Some are ex display boxes, or products that have had the cellophane removed.  I generally list this as "Like New" although many products are essentially "Brand New", but being pedantic, with the original cellophane removed or with any other tiny evidence of having been handled, as I cannot 100% guarantee they have not been used to demo or that any "DLC Code / Online Pass" has been redeemed, therefore I list as "Like New".  I will shrink-wrap these items, and they are are extremely "Presentable" and "Giftable".   I have had lots of happy customers who have bought these as presents and not one single complaint !   Many customers have complimented us that the item was "Brand New" at a "Used" priced !  In the case of games, a child would simply rip of the wrapping and never know (but we do, and we like to be honest in our descriptions) !  

    USED "VERY GOOD":  These are of high quality.  They are generally in impeccable, complete condition.   They could simply be an display item, an "accidental purchase" return, a used product that has been may show some tiny signs of handling or something from my own collection I have enjoyed and now offer for somebody else to enjoy.  I have re-shrink wrapped them.  Again, these are very "Presentable" and "Giftable" and you would be happy to give or receive the item as a gift.  I am fussy and careful with my collection of DVDs, Games, CDs and Books and I take great care of them.  Often some of these could simply be considered "I was lucky, I got you the Last One In The Shop".

    BOOKS:  Unless advertised as new (in which case it is probably an unwanted gift) my books are used, but have been carefully looked after as they are from my personal collection.  They show signs of reading/handling, but are complete, damage free and free from annotations/highlighting etcetera.

    RETRO GAMING:  I have a personal collection of PS2 and Xbox 1 rarities that remain BRAND NEW and still "FACTORY SEALED".  If I ever sell these, they are carefully packaged in several layers of polythene to protect the original seal.  And Kung Fu Poodle is a no nonsense seller; if I advertise a rarity, I have it in hand and ready to ship.  Please note that Retro Game Products, if sold "Factory Sealed", are extremely rare, collectable items which are irreplaceable.  As such, they become strictly non-returnable if unsealed or tampered with, as any genuine collectors will understand !  Please ensure you are completely happy with your purchase before unsealing "Retro" products.


    RETURNS & CUSTOMER CARE

    Kung Fu Poodle is a responsible seller committed to customer satisfaction.  Kung Fu Poodle is compliant with the Return Policy of Amazon.co.uk and relevant UK / European Union Consumer Legislation. 

    Generally, the EU CRD is that a customer has 14 days in which to notify the seller that they have had a " Change Of Mind " and wish to cancel the order.  There are specific Exceptions and Terms & Conditions to that general "Rule Of Thumb" dependent on the type of product.

    With regard to Audio, Video and Software contained on a medium such as an Optical Disc (i.e. DVD, CD, Blu Ray, PS3 Game Disc) a return is only required on items that remain sealed and have not been unsealed or opened.  If an item has been unsealed, a 14 Day Change Of Mind return is invalid and would not be applicable.  

    All my items are Sealed in one way or another.  Please do not unseal them until such time as you are sure you wish to keep the item and will not change your mind.  I comply with the EU CRD and in line with that legistlation will not accept any unsealed / open items for a "Change Of Mind" return.

    I am small seller taking personal care and pride in my products and the service I provide, to ensure your purchase is exactly as advertised.  Every product is individually examined before being offered for sale, to ensure quality.  I do my very best to provide an accurate, detailed description, with photographs if useful.  Media items are sold securely sealed, in Shrink-Wrap, Display-Bag or Bubble-Pouch, even many “Factory Sealed” items, to protect and preserve quality and prevent tampering.  Every product is given an accurate an honest description to ensure our customers have a clear and accurate idea of the product offered for sale and exactly what they can expect to receive delivered.

    In addition to compliance with the return policy of Amazon.co.uk, I am committed to customer care, before or after sale.  I welcome communication and pre-sale questions, to ensure your complete confidence in the product you want before placing your order.  I are committed to resolving post-sale problems, errors, faults, defects or other issues. Please, in the first instance, contact me with as much detail as you can provide.  I promise to respond swiftly and am committed to helping.  If you are unsure about your purchase, please do not unseal / open, and please retain my original posting/packaging materials until we resolve.  

    I am happy to give a full refunds on any SEALED and UNOPENED item that can be returned to relist and resale in EXACTLY the same condition as they were originally advertised and despatched.  I ONLY accept item returns using a TRACKED/INSURED/SIGNED FOR DELIVERY SERVICE (such as Recorded Delivery / Special Delivery ) that I will specify in advance.  However, you will need to please contact me in advance of returning any item so we can establish the most appropriate delivery service to use for the particular item and the cost of this service.  I will ONLY authorise a return and if you contact me in advance.  I will not and cannot accept claims for refunds and postage re-reimbursement on items claimed to have been despatched to me without any prior notice / without a response & authorisation from me / without using a Signed For, Insured and Tracked service, so please contact me BEFORE attempting to return any item.

    I am committed to 100% Customer Satisfaction and 100% Customer Confidence, giving a highly professional service, ensuring my customers get the products they order, will deal with issues promptly and professionally, and will process refunds to cover customers return postage.  If there is an issue, I will deal with it to the best of my ability, and will not give up until the issue is resolved.  When you choose to place an order with me, it is my responsibility to ensure you receive the exact item I described as fast as I can possibly get it to you.  Virtually everything I sell is sent "Tracked" and "Insured" and logged through both Amazon and the Royal Mail.  I won't fob customers off by blaming anybody else.  When you place an order with me, it is my responsibility to get that order to you.  In the event of a delayed item, I will do my best to locate the item in the delivery chain and get some action to move things along.  In the even of any issues that could suggest fraudulent or criminal activity somewhere in the delivery chain, I will always refer these to the Royal Mail Investigations Department, Amazon Seller Support Investigations and will have no hesitation to involve the Police if necessary.  Rest assured that my customers will never have to be given the excuse that an item simply "went missing" or that something is somebody else's fault, as I will do my very best to ensure the matter is fully investigated  and resolved.

    VIDEO GAMING RETURNS

    Important Note regarding "Gaming" and "Software" products.  I draw attention to Amazon.co.uk’s returns policy where it applies to computer software and video games.  My policy is the same.:   UNSEALED video game or computer software products are strictly NON-RETURNABLE.  If you are unsure about your purchase, do not open any seals.  

    All my gaming products are sealed for quality and security purposes.  Please do not unseal video game or computer software products before ensuring you are satisfied with your purchase and you are sure of compatibility.  I welcome questions in advance of your purchase, so everything is clear and acceptable.

    All my gaming products are sourced in UK PAL region (unless specifically specified and detailed otherwise).  Our PS1, PS2, Xbox1, Wii and PSP games and DVD products are designed for use with UK, European, South African, Australian, Middle Eastern and North West Asian region gaming systems.  UK PAL is generally NOT compatible with games consoles in the USA, Canada, Japan and South East Asia. 

    PS3, Nintendo Cartridge Games and BluRay movies are "Multi" or "Non" Region, and will work world wide. 
     
    THANK YOU for taking a moment to find more about Kung Fu Poodle !  I look forward to helping you obtain the products you want, when you want them !  Any questions, please just get in touch !

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    Kung Fu Poodle Delivery Rates


    Listed below are delivery details for Kung Fu Poodle, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.77
    UK, BF AddressesETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Kung Fu Poodle Dispatch Policies

    I know how important your purchase is to you.  Generally, I always despatch within 1 working day.  Where possible, I despatch the following "AM" Mondays to Fridays to ensure your item gets to you ASAP.  If time permits I will attempt to despatch on the same day as your order, if you order early in the day, and whilst I cannot always promise to be available to do this, just drop me a line if it is really urgent to see how I can help.  I always use a method of delivery that gives us some accountability if there are any problems, in most cases a premium service with a unique tracking number.  I use Royal Mail 1st Class Signed For for most standard value items, Royal Mail Special Delivery for expensive items.   After I have shipped, I always send you the Tracking Number for your item.  Normally, I despatch everything within 2 working days, and if there is any hint of a problem or delay, I will email you to let you know.  I want to get your item to you as soon as I can.
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    Kung Fu Poodle Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Kung Fu Poodle with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Kung Fu Poodle's Privacy Policy.

    Kung Fu Poodle's Privacy Policy

    Kung Fu Poodle values the privacy of your personal data.  Kung Fu Poodle H-A-T-E-S junk mail, spam emails, unsolicited sales calls, "we may pass your name onto carefully selected partners", "whateveah!", more than you do !  Any details provided during your transaction are used for no other purpose than the transaction and any relevant customer service.  He won't "hound" you !  

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Kung Fu Poodle to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    "Fulfilled by Amazon" items are all available for Amazon's gift wrapping and message service ! 

    Gift Wrapping

    "Fulfilled by Amazon" items are all available for Amazon's gift wrapping and message service !