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Frequently Asked QuestionsFrequently Asked Questions
Empire Frequently Asked Questions
Q: Can you add an item to my order? Can I upgrade my order to another item?
A: If you have already placed the order we cannot add/upgrade any items in the order, if another item is wanted, that will need to be purchased seperately. We have no way for a buyer to pay the difference for an upgraded item, if that is wanted you may contact us and we can try to cancel the order so you may reorder what is wanted.
Q: Can you cancel my order?
A: We will make every effort to cancel an order when that request is made by the buyer; please contact us via Amazon Message system, amazon.com/messages.
Q: I have not received my order yet, when do you expect it to be received?
A: If your order has not been received and you have waited the estimated delivery date when viewing your order on amazon.com, please email us directly via Amazon Message system, amazon.com/messages.
Q: I am having a problem with my order, I have tried to contact you but no response has been given.
A: Please be sure to check your spam folder for any replies we may have sent to you. Also try contacting us directly via Amazon Message system, amazon.com/messages.
If we can assist you with any other questions that were not addressed here please email our amazon customer service department via Amazon Message system, amazon.com/messages.
Empire Case - Details
- Store front:www.amazon.co.uk/shops/A3L9HW2RX49ASZ
For questions regarding products, order delivery, or returns, please contact Empire Case Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Empire Case
About Accessory Export, LLC DBA Empire Cell Phone Accessories
Accessory Export, LLC is a family owned and operated company based in Southern California,USA here to provide our customers with an overall wonderful shopping experience along with premium quality items at industry low prices. We have a large selection of Electronic accessories, specializing in Cell Phone and MP3 items. We pride ourselves on our unparallel Customer Service and we back each order with our 100% satisfaction guaranteed on all items purchased through us. Quality products and quality service makes Accessory Export your choice for accessories.
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Empire Case Delivery Rates
Listed below are delivery details for Empire Case, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 7 - 23 days per Item £1.95 per Weight (kgs) £0.00 per Shipment £1.00 UK - Mainland Street PO Box ETA 7 - 23 days per Item £1.95 per Weight (kgs) £0.00 per Shipment £1.00 Europe Zone 3 ETA 8 - 12 days per Item £1.95 per Weight (kgs) £0.00 per Shipment £1.00 North America ETA 6 - 10 days per Item £1.95 per Weight (kgs) £0.00 per Shipment £1.00 Australia and Far East Asia ETA 8 - 12 days per Item £1.95 per Weight (kgs) £0.00 per Shipment £1.00 M@ UK - Rest of World (ROW) ETA 8 - 12 days per Item £1.95 per Weight (kgs) £0.00 per Shipment £1.00
* Delivery Rates for Books, Music, Video and DVDUK
7 - 23 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
NO TRACKING INFORMATION IS AVAILABLE FOR DELIVERIES, WE SHIP FROM USA.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Empire Case values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Empire Case to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.