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4.4 stars over the past 12 months
4.4 stars over the past 12 months (511 ratings)

Frequently Asked Questions

Frequently Asked Questions

Empire Frequently Asked Questions
Q: Can you add an item to my order? Can I upgrade my order to another item?
A: If you have already placed the order we cannot add/upgrade any items in the order, if another item is wanted, that will need to be purchased seperately. We have no way for a buyer to pay the difference for an upgraded item, if that is wanted you may contact us and we can try to cancel the order so you may reorder what is wanted.
Q: Can you cancel my order?
A: We will make every effort to cancel an order when that request is made by the buyer; please contact us†
via Amazon Message system, amazon.com/messages.
Q: I have not received my order yet, when do you expect it to be received?
A: If your order has not been received and you have waited the estimated delivery date when viewing your order on amazon.com, please email us directly†
via Amazon Message system, amazon.com/messages.
Q: I am having a problem with my order, I have tried to contact you but no response has been given.
A: Please be sure to check your spam folder for any replies we may have sent to you. Also try contacting us directly†
via Amazon Message system, amazon.com/messages.

If we can assist you with any other questions that were not addressed here please email our amazon customer service department via Amazon Message system, amazon.com/messages.

Empire Case - Details

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    About Empire Case

    About Accessory Export, LLC DBA Empire Cell Phone Accessories
    Accessory Export, LLC is a family owned and operated company based in Southern California,USA here to provide our customers with an overall wonderful shopping experience along with premium quality items at industry low prices. We have a large selection of Electronic accessories, specializing in Cell Phone and MP3 items. We pride ourselves on our unparallel Customer Service and we back each order with our 100% satisfaction guaranteed on all items purchased through us. Quality products and quality service makes Accessory Export your choice for accessories.

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    Empire Case Delivery Rates



    Listed below are delivery details for Empire Case, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA7 - 23 days
     per Item£1.95
     per Weight (kgs)£0.00
     per Shipment£1.00
    UK - Mainland Street PO BoxETA7 - 23 days
     per Item£1.95
     per Weight (kgs)£0.00
     per Shipment£1.00
    Europe Zone 3ETA8 - 12 days
     per Item£1.95
     per Weight (kgs)£0.00
     per Shipment£1.00
    North AmericaETA6 - 10 days
     per Item£1.95
     per Weight (kgs)£0.00
     per Shipment£1.00
    Australia and Far East AsiaETA8 - 12 days
     per Item£1.95
     per Weight (kgs)£0.00
     per Shipment£1.00
    M@ UK - Rest of World (ROW)ETA8 - 12 days
     per Item£1.95
     per Weight (kgs)£0.00
     per Shipment£1.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    7 - 23 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Empire Case Dispatch Policies

    NO TRACKING INFORMATION IS AVAILABLE FOR DELIVERIES, WE SHIP FROM USA.

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    Empire Case Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Empire Case with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Empire Case's Privacy Policy.

    Privacy Practices

    Empire Case values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Empire Case to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.