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Frequently Asked Questions
- Please feel free to contact us with any additional questions you have which aren't covered by our Returns & Refunds, Shipping and Privacy Notice pages. We're always happy to answer any product related queries you may have.
- If you choose to return your order please inform us within 14 days of receiving your order. Return postage will be paid by the buyer unless the error is on our part.
- If you request a refund for an item that has been lost by Royal mail, this will be initiated within 28 days after the initial dispatch date.
- Goods are despatched within 1 working day (Peak periods are 2 working days)
Detailed Seller Information
- Business Name: Rays Florist Limited
- Business Type: Limited
- Trade Register Number: 05753752
- VAT Number: GB733521749
- Phone number: 01252311966
- Customer Services Address:
- 151 Ash Hill Road
- Business Address:
- 151 Ash Hill Road
Rays Floristry Supplies - Details
- Store front:www.amazon.co.uk/shops/A3JFI3MSPAPMOB
For questions regarding products, order delivery, or returns, please contact Rays Floristry Supplies Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Rays Floristry Supplies
Rays Florist has become one of the UK's leading florists suppliers
Rays Floristry Supplies stock only genuine Smithers Oasis® floristry products as we believe that they are by far the best floral sundries supplier, providing a superb range of floristry supplies for the professional florist, home florist and flower arranger.
Established in 1982 and selling floristry supplies since 2004, our top priority, at all times is customer satisfaction. We do believe in going the extra mile to ensure that every order that we process is fulfilled above expectations.
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Rays Floristry Supplies Delivery Rates
What are your shipping rates?
Standard Domestic Shipping within the UK Mainland Estimated Delivery: 3-5 business days Shipping Rates: Charge per shipment Additional charge per Kg weight £0.00 £0.00* Standard Domestic Shipping outside the UK Mainland Estimated Delivery: 3-5 business days Shipping Rates: Charge per shipment Additional charge per Kg weight £0.00 £0.00* Expidited Domestic Shipping within the UK Estimated Delivery: 1-2 business days Shipping Rates: Charge per shipment Additional charge per Kg weight £6.95 £0.00*
Listed below are delivery details for Rays Floristry Supplies, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £0.00 per Weight (kgs) £0.00 £0.00 per Shipment £0.00 £6.95 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- UK, BF Addresses ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £0.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
How will it be delivered?
All items destined for UK addresses are dispatched by either Royal Mail or one of our approved carriers. It's not possible to choose exactly which carrier we use for your order.
How long will it take to arrive?
Standard domestic shipping (Royal Mail 2nd Class) is 3-5 business days after dispatch (Not guaranteed)
Expidited shipping is 1-2 business days after dispatch (Guaranteed and Tracked)
What days do you dispatch?
We will despatch your order within 1 working day, or 2-3 working days during peak trading periods (November & December). Orders received by 1pm are despatched same working day - orders received after 1pm are despatched next working day. Due to rare out of stock situations at Smithers Oasis, we reserve the right to supply a like for like product from an alternative manufacturer.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Security & Privacy
At Rays Florist we are 100 per cent committed to protecting your security and privacy.
We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.
Rays Florist's complete commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details.
And because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any party.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Rays Floristry Supplies to get information about any additional policies that may apply:
Contact this seller Phone: 01252311966
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.