Recent Feedback:

4.7 stars over the past 12 months
4.7 stars over the past 12 months (2,052 ratings)

Frequently Asked Questions

Q: I have just received a vacuum packed mattress, opened it and it seems smaller then what I ordered
A: The mattress is vacuum packed and it requires up to 72 hours to fully expand to its natural size. Opening the mattress fully in a well ventilated room will make this process faster.

Q: Do you sell mattress covers separately?
A: Unfortunately, we do not.

Q: I am missing some screws
A: Please contact us and we will be happy to replace any missing pieces as soon as possible

Q: My item has arrived faulty
A: In the unlikely even that your item has arrived faulty please contact us as soon as possible, providing photographic evidence so we can look into this and resolve this for you

Detailed Seller Information

  • VAT Number: GB879430582

Monkey Beds - Details

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    About Monkey Beds

    Monkey Beds is an established business in the bedroom furniture with manufacturing, wholesaling and retailing knowledge under our belt, we aim to bring our best premium products direct to consumers at low prices along side with our top customer service.

    Our office hours are Monday to Friday 9AM to 4PM (closed bank holidays), we aim to respond to all emails within 24 hours

    If you have any questions regarding our products please feel free to get in touch and we will be happy to help

    Unfortunately we do not deliver to offshore locations such as, Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes.  If you are unsure please feel free to get in touch.



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    Monkey Beds Delivery Rates

    Once an order has been placed with our Free standard delivery we can dispatch it within 48 hours* via a 1-3 working day service with our couriers.  You will receive an email via Amazon notifying you that the item has been dispatched and providing further details. Delivery takes place between 9AM and 8PM. 


    Unfortunately we do not deliver to offshore locations such as, Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes.  If you are unsure please feel free to get in touch.


    If you wish to track your order or have any special dates you would like delivery to occur on please get in contact with us and we will do our best to help


    Please note that as with any 3rd party couriers, delays can happen and any given dates cannot be guaranteed


    *Business days only (Mon-Fri), excludes Weekends, bank holidays and any other public holidays. If we dispatch an item on Friday, it will arrive on Monday.
    Listed below are delivery details for Monkey Beds, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£10.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£15.00
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£5.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Monkey Beds Dispatch Policies

    - Delivery is carried out by XDP Express or Yodel
    - We are unable to deliver to offshore locations such as, Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes.  If you are unsure please feel free to get in touch
    - We can only deliver Monday to Friday between 9AM and 8PM (no time slots can be provided). We are unable to deliver on weekends or bank holidays
    - We cannot post pone deliveries as request by customer, past the Amazons predefined date so please place an order when you are ready.
    - Any order received on Public Holidays or Weekends will be dispatched on the immediate next Working Day.
    - The couriers are only able to deliver to the property entrance
    - The couriers are unable to remove old unwanted furniture
    - Our couriers are unable to call prior to delivery
    - The customer must ensure that if the package arrives damaged that they clearly mark this by the signature
    - Our couriers are instructed to collect a signature on all items and cannot leave goods unattended.
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    Monkey Beds Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Monkey Beds with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Monkey Beds's Privacy Policy.

    Monkey Beds's Privacy Policy

    Privacy Policy


    The following policy is constructed in addition and separate to any policy with Amazon. Please seek further information from Amazon directly for the full privacy policy. 

    Information Usage and Protection
    Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

    To process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organization to supply/deliver products or services you have purchased and/or to provide after-sales service);
    To carry out security checks (this may involve passing your details to Sage Pay, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks. It helps to protect you and us from fraudulent transactions);

    Customer Rights
    You can ask us to update your personal information by emailing precise details of your request to through our Amazon store page. Please ensure you type "update" in the subject line of your email.
    You can ask us not to send you future marketing communications. To do this, simply contact us through Amazon. Type "No Marketing" in the subject line and then include your postal address, including postcode, your email address.We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Monkey Beds to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Terms and Condition

    Terms and Conditions and Policies

    The following policy is in addition and in lines with Amaozns policies. Please seek further advice from Amazon on a full policy.

    Ordering And Delivery Policy

    Acceptance of an order
    We will notify you upon dispatching your order with courier information. We will also send notifications to allow you to track your parcel. 

    Changing/Cancelling an order
    We are unable to accept amendments of products or addresses once and order has been placed. The customer will need to cancel the order through Amazon and then place a new order with the correct details. Once an order has been processed and or dispatched there is a £10 return to sender charge.

    Delivery of orders
    Delivery charges vary depending on the type of products ordered and the service you select. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

    Returns Policy

    Wrongly Ordered/Unwanted Goods
    We offer a standard 30 calendar day from after the date of delivery to accept unwanted order returns in accordance with Amazons return policy. If your order is not faulty but you are unhappy with them for any reason, you may send it back to us in a reasonable condition to receive a full refund. Please request an Amazon Auto Return through the buyers account.
    Order is not delivered yet but I change my mind?
    As the order has been dispatched and completed, a rejection of delivery is deemed as unwanted goods and is subject to the above return charge of £10.00

    Can you come and collect?
    If you would like us to collect the item via our couriers, we are happy to do this. A charge will be applied for a collection which will be deducted from your refund.
    A flat rate of £45 per product will be charged which is our direct cost for recovering unwanted goods.

    Return Limitation
    Unwanted Returns can only be accepted under the following conditions:

    The following products cannot be returned for a full refund if they have been used without protection(durable and sweat resistant covers as an example) for Health and Safety (Hygiene) reasons:
    • Mattresses
    • Futon mattresses
    • Toppers
    • Pillows
    The Buyer is liable for ensuring goods are returned in a satisfactory quality. Goods are in the care of the buyer so care must be taken with packaging the goods for protection in transit.
    Unwanted products that have been assembled during the time in your possession cannot be returned for a full refund under the use of our couriers. Assembled products must be returned in good condition and extra care must be taken to ensure the structure is not weakened, scratched, dented, damaged if you wish to return the product.

    We reserve the right to withhold all or part of your refund if unwanted returned goods are not returned in a reasonable condition at your fault (if care in packaging is taken and our couriers damage the return in transit for example, you will not be help responsible at all).

    My Order was delivered damaged/incorrectly OR My order has become defective

    We understand that goods may be damaged in transit and in this case we offer a fast, replacement for any damaged item at our cost. We expect such incidents to be reported to us within or a reasonable time frame to enable us to process your replacement/refund as quickly as possible. Amazon offer a full A-Z guarantee claim service which you may report to if you are not satisfied, however both ourselves and Amazon request that you resolve the issue with the us, the seller initially

    On arrival of goods, if possible, inspect the exterior of the goods before signing the courier's delivery note for any visible signs of damage. If goods appear damage, either reject the goods or take them and SIGN FOR AS DAMAGED if possible and get in touch with us so we can help correct any issues.

    We want you to be delighted with your purchase and the service you receive and rely on repeat custom. If you have any problems please get in touch with us before leaving feedback and we will do our utmost to resolve any queries in a mutually satisfactory way.

    Return Fault Procedure

    Upon dealing with an issue; we may request for detailed description of the problem and supporting photographs. If this information is not possible to provide or if we feel it is necessary, we will arrange a collection at our cost for inspection of the goods and provide you with a solution within 3-4 weeks. If goods become faulty after 6 months, you may be asked to provide further evidence to prove manufacturing defects.

    Upon agreeing to a collection, you will be asked to package the product securely to ensure a safe return. We are able to provide packaging for mattresses and futons on request however for hard good items, you will be asked to source your own packaging materials which cannot be claimed back from us.

    If your goods are faulty within 4 weeks of delivery, you are entitled to a full refund if you do not wish to receive a replacement.

    Please bear in mind that goods cannot be accepted as faulty if information gathered/provided shows normal wear and tear or customer mis-use. If you need information on how to properly care for your product, please get in touch with us or review the manufacturers aftercare instructions.

    Amazon offer a full A-Z guarantee claim service which you may report to if you are not satisfied, however both ourselves and Amazon request that you resolve the issue with the us, the seller initially

    Products

    Accuracy of content
    We has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

    Product Images
    Images supplied throughout Amazon, including but not limited to the images which show description of products are for illustration purposes only and the item received may differ. The seller cannot be held responsible for any items received which may differ from the items shown in any of the images displayed on the website .