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4.5 stars over the past 12 months
4.5 stars over the past 12 months (372 ratings)

Frequently Asked Questions

WHO ARE YOU, AND WHERE IS YOUR OFFICE?

2 Bear Steps is a local, and very independent alcoholic beverage retailer, operating from the heart of historic Shrewsbury, in Shropshire. We strive, and believe we already do, offer the best customer service in the Alcohol/Grocery sector of Amazon Marketplace.

Our offices are located just outside of Shrewsbury town centre, next to the picturesque River Severn.

Love Champagne,
PO Box 4815,
Shrewsbury,
SY1 9JX.

01 743 440 701

Office Opening Hours: Monday to Friday 9.00-5.00

HOW LONG WILL IT TAKE TO REPLY TO MY EMAIL OR PHONE CALLS?

Top class customer service is second to none at 2 Bear Steps; if you phone us within our office opening times (which are above), we should answer straight away. If not, don't hesitate to leave us a message. Your message WILL be returned on that working day. Amazon emails will be replied to on average within 2 hours. 

WHO IS YOUR COURIER? 

Usually, with orders over £50.00, we send all bottles or cases our through APC who deliver between 9am and 5pm.

Saturday am delivery is possible at additional cost of £29.80.

We also offer an alternative courier who will email you the night before delivery and text you with a 1hr predicted delivery time slot which you can alter if inconvenient for you.

Cost of this additional service is £3.80 per consignment which you can add at checkout.

However, orders under £50.00 will be sent via Royal Mail.

IT'S A GIFT! CAN I HAVE A GIFT MESSAGE & GIFT WRAPPING?

Of course. If it's just a message you are looking for, just choose the option in the Check-out stage whilst placing your order. Gift wrapping can usually be arranged on request.

SO, WHEN SHOULD I EXPECT TO RECEIVE MY ALCOHOLIC BEVERAGE/S?

All orders placed will be dispatched within 72hrs, but usually sooner. Please send us a message when you order if you need for a specific day and we will reply.

I WAS OUT WHEN THE ITEM/S WERE DELIVERED - WHAT DO I DO?!

Our couriers will leave a card through your postbox or letterbox. You will be able to pick your order up from your local depot, or arrange your item to be delivered on another date, without extra cost. Why not get your order delivered to your workplace if you know you are not going to be at home?

MY BOTTLE/S IS DAMAGED - WHAT DO I DO?

Please get in contact with us straight away, so we can make arrangements! This happens in less that 5 of 1000 orders, from our past experience. 

AM I ABLE TO RETURN GOODS?

Please refer to Amazon's refund policies.

DO YOU DELIVER OVERSEAS?

Yes, we deliver across the globe. 

CAN I HAVE A VAT INVOICE?

Of course - just drop us an email: info@lovechampagne.co.uk

We really do hope that we have provided you with enough FAQ's to assist you to place an order with us. Do not hesitate to give us a call or message if we haven't answered any of your possible questions.

2 Bear Steps on Amazon Marketplace

Detailed Seller Information

  • Business Name: LoveChampagneSalesLtd
  • Business Type: Drink and food retailer
  • Trade Register Number: 7239354
  • VAT Number: GB995822072
  • Phone number: 08000304226
  • Business Address:
    • PO Box 4815
    • Shrewsbury
    • Shropshire
    • SY1 9JX
    • GB

2 Bear Steps - Details

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    About 2 Bear Steps

    2 Bear Steps is an independent local Spirit and Champagne specialist, located in the heart of historic Shrewsbury, Shropshire. We pride ourselves in a very independent service, to every customer.


    Unlike many other online retailers, we are happy to advise and discuss each individual order over telephone, not just through Amazon's messaging service. 

    And best of all, we offer some of the most competitive prices in Spirits, Champagnes and Wines. We are constantly adding products to our HUGE product base, and why not contact us if you feel we should stock anything you are having problems in sourcing, no doubt, we'll be able to do it!

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    2 Bear Steps Delivery Rates


    Listed below are delivery details for 2 Bear Steps, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£3.99
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£6.75
    UK, BF AddressesETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.51
     per Shipment£6.99
    Europe Zone 1ETA3 - 7 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£29.98


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    2 Bear Steps Dispatch Policies

    Unless noted otherwise in the ordering pipeline 2 Bear Steps dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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    2 Bear Steps Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide 2 Bear Steps with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to 2 Bear Steps's Privacy Policy.

    Privacy Practices

    2 Bear Steps values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact 2 Bear Steps to get information about any additional policies that may apply:

    Contact this seller Phone: 08000304226

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    All gift messages are free! You can add a gift message for each item in your order. If you select one of our gift-wrap options, we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If 2 Bear Steps offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.