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4.6 stars over the past 12 months
4.6 stars over the past 12 months (2,139 ratings)

Frequently Asked Questions

Q: Can you remove the VAT from my order, as I class myself as disabled or I have a mobility problem and need the tens pads for my own personal use.

A: Yes, please contact us for a vat exemption declaration. Upon receipt of such, we will issue a code, which you can input in the discount field for all future purchases, removing the VAT element from your order.

Q: WHAT IS YOUR STANDARD DELIVERY OPTION?

We ship the majority of our orders by Royal Mail first class delivery. We never use Second Class post, however, as we send over 400 items a day from our UK Warehouse and over 200 items from our IRISH warehouse daily, we would by lying to say we never lose the odd item. Please contact customer services if your order is not delivered within 5 working days (you don't need to wait for the amazon delivery window to pass) as if the goods have not arrived within 5 days, we would class the item as lost or delayed In Transit and resend.

For orders over £15.00, a signature may be required on delivery of your goods via the Royal Mail recorded service. We cannot be held liable for delays in receiving your shipment or for the amazon delivery window being missed, because you have not been able to collect the item from a post office until the weekend etc for your convenience.†

Q: DO YOU USE COURIERS TO DELIVER YOIR PRODUCTS?

For larger orders, over £30.00, and bulky items such as towels, yoga mats and EXPEDITED shipping customers, we will use a next day courier to deliver your goods. Again, this will require a signature upon receipt of the parcel. Couriers will attempt to deliver on 3 occasions before returning the goods to us.†

We ship daily using the following couriers, which will be allocated automatically to your order depending on the product size, your location, whether the delivery address is business or private premises etc.†

We ship using: UPS, Yodel, FedEx (international only), DPD, Hermes,†

Q: CAN I TRACK MY ORDER?

Please make use of the shipping information uploaded to amazon on dispatch of your order. Your dispatch email will confirm which courier and a reference for your shipment. Upon receipt of this email, we suggest you track the item, and make yourself aware of the anticipated arrival date, so you can advise us if there is going to be an issue.

Q: I WONT BE AT HOME TO RECEIVE MY PARCEL- WHAT SHOULD I DO.

We would suggest, if you are away on holiday, or unable to accept courier deliveries at the address on file, that you contact us either at the time of ordering, or at the point of receiving the dispatch confirmation, so we can make the courier aware of alternative arrangements to leave with a neighbour, deliver upon your return etc. We will also be able to advise whether the item has been sent by courier, post and how it is packed. Ultimately, we can tell you instantly whether the item can fit through your letterbox or not, before you order if need be.†

Q: how many delivery attempts are made by your delivery couriers?

NOTE: ALL OUR COURIERS WILL ATTEMPT TO DELIVER ON 3 OCCASIONS ONLY

All our couriers will attempt to deliver three times, either leaving a card, or note, and photographing your property on some occasions. After three attempts, the courier will return the item to us, at additional cost.

Q: The courier has returned my goods as I didn't contact them, what happens now?

If a parcel is returned, we will automatically start the returns process with it, checking the item, before contacting the customer to ask whether they need it resent at additional cost, or whether they prefer not to have the goods resent.†

RE-DISPATCH OF COURIER PARCELS PREVIOUSLY NON DELIVERED†

If the goods are resent, a charge of £6.95 will be requested to cover the cost of redispatch and courier charges, however we will accept a prepaid courier label if you wish to buy your own shipping labels via courier resellers like parcel2go, parcelmonkey or p4d.†

We make no profit on shipping charges and for this reason, unlike some sellers, we offer the service to attach your own labels if you believe you can obtain a better service at a lesser price than we are offered. Please send your label, as an attachment on an email, along with your amazon order number to INFO@HOPI-DIRECT.COM

If you would like to use our courier and accept the charges, please call customer services on 01462 354016 to make a card payment, ensuring you have your order Number to hand. Calls made pre 2pm will result in the parcel being resent out the same day.

REFUNDS WHERE GOODS HAVE BEEN RETURNED AS NON-DELIVERED

When a courier has attempted to deliver on three occasions, and them returned the goods to us, if the customer chooses not to have the goods resent, or is un contactable, we will automatically class the goods as returned and unwanted. A charge of £6.95 will be deducted from your order total, and the balance refunded via amazon.

Detailed Seller Information

  • Business Name: Hopi Direct
  • Trade Register Number: IE500347
  • VAT Number: GB140641152
  • Phone number: 08458340749
  • Business Address:
    • WHITE BARN FARM
    • TAYLORS ROAD
    • STOTFOLD
    • HERTS
    • SG5 4AZ
    • GB

Hopi | Direct - Details

  • Top of Page

    About Hopi | Direct

    Here at Hopi Direct, we are committed to bringing you the best quality products, for the best possible results, at a reasonable cost. Since we began three years ago, our inititally small range of ear candles has developed into a range of over 10 different styles, of which we sell over 18000 items per week, from our UK & Irish Offices alone, supplying the trade, and retail customers via Amazon with our products.†

    Our ear candle range, though varying in style, all use the same basic principles. We only use natural products, no nasty chemicals, and all our items are handmade in our own factory, by our own staff. You'll see on our ear candles, every candle features our name, either stamped on the item, or on the silver strips- thats your guarantee of quality. If the mark is not there, please contact us. Because of our reputation, in the last year especially, we have had no end of other companies across the world 'passing off' cheaper goods as ours, using our name to sell cheaper items which dont carry our quality guarantee.

    In the last six months, we've introduced the moxibustion range, not a new concept, but one thats to date only been used by acupuncture professionals. With our knowledge of chinese medicine, we have managed to bring the basic elements of the moxibustion principle, including quality Moxa, and safe burners, to the retail market so they can practice the treatment safely at home, in a pre-packed set where everything needed is in one box. We've also introduced the idea of moxibustion to our trade customers, not just acupuncturists, but salons offering massage and relaxation treatments, who are now using Moxibustion as an addition to their massage practices.

    Our wooden massage product range compliments the moxibustion range, and is suitable for all, whether being used in a trade or home environment. All items are handmade, then blasted with sand for a smooth finish so no nasty splinters as per mass produced items.

    We are also proud of our longest standing product, replacement Tens Pads or Electrodes, which we sell under the brand name of TensPro. Our own brand pads have established themselves over 3 years, to be one of the best selling brands both in the EU and USA. Our quality guarantee also applies to our pads, which has led many to try the brand, and fortunately, due to a good product at a good price, our customers have stayed with us time and time again. Our range includes pain relief electrode pads, maternity or labour pain relief pads, and slimming machine pads. We also stock a full range of replacement leads for machines, so if you have bought a machine which limits you to having to buy the manufacturers' own pads, we can supply you with a new set of leads, allowing you to convert your machine to normal connections, so you can use cheaper readily available pads from then on. All our tens pads are made from our unique Flexi-Mesh material, allowing our products to flex, stretch and wrap around your body contours wherer needed, and also feature a very sticky thick latex free pad to adhere to your skin.

    Our quality guarantee applies to all our products- full refund even if you've opened the package, if you are unhappy, plus, we'll liaise with you in order to ensure that the issue doesn't arise again.

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    Hopi | Direct Delivery Rates

    Our UK postage rate is included in our amazon displayed prices (free). EXPEDITED orders are charged at £4.25 per order, regardless of the amount of goods ordered, and are sent via ROYAL MAIL SPECIAL DELIVERY, Ups or DHL.†

    Please allow 3 working days for first class delivery, tracking numbers are provided for your reference when we dispatch your goods if you have placed an order over £15.00

    For international shipping, we use Royal mail, on a standard Airmail Service. For europe, deliveries normally arrive within 3-5 working days, and for further destinations, please allow upto 10 working days for delivery. Only orders over £25.00 are shipped by Airsure, and will require a signature on delivery.


    Listed below are delivery details for Hopi | Direct, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£4.25
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---
    North AmericaETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---
    JapanETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£2.95---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

    Top of Page
    Hopi | Direct Dispatch Policies

    We ship the majority of our orders by Royal Mail first class delivery. We never use Second Class post, however, as we send over 400 items a day from our UK Warehouse and over 200 items from our IRISH warehouse daily, we would by lying to say we never lose the odd item. Please contact customer services if your order is not delivered within 5 working days (you don't need to wait for the amazon delivery window to pass) as if the goods have not arrived within 5 days, we would class the item as lost or delayed In Transit and resend.

    For orders over £15.00, a signature may be required on delivery of your goods via the Royal Mail recorded service. We cannot be held liable for delays in receiving your shipment or for the amazon delivery window being missed, because you have not been able to collect the item from a post office until the weekend etc for your convenience.†

    For larger orders, over £30.00, and bulky items such as towels, yoga mats and EXPEDITED shipping customers, we will use a next day courier to deliver your goods. Again, this will require a signature upon receipt of the parcel. Couriers will attempt to deliver on 3 occasions before returning the goods to us.†

    We ship daily using the following couriers, which will be allocated automatically to your order depending on the product size, your location, whether the delivery address is business or private premises etc.†

    We ship using: UPS, Yodel, FedEx (international only), DPD, Hermes,†

    Please make use of the shipping information uploaded to amazon on dispatch of your order. Your dispatch email will confirm which courier and a reference for your shipment. Upon receipt of this email, we suggest you track the item, and make yourself aware of the anticipated arrival date, so you can advise us if there is going to be an issue.

    We would suggest, if you are away on holiday, or unable to accept courier deliveries at the address on file, that you contact us either at the time of ordering, or at the point of receiving the dispatch confirmation, so we can make the courier aware of alternative arrangements to leave with a neighbour, deliver upon your return etc.

    NOTE: ALL OUR COURIERS WILL ATTEMPT TO DELIVER ON 3 OCCASIONS ONLY

    All our couriers will attempt to deliver three times, either leaving a card, or note, and photographing your property on some occasions. After three attempts, the courier will return the item to us, at additional cost.

    GOODS RETURNED TO US

    If a parcel is returned, we will automatically start the returns process with it, checking the item, before contacting the customer to ask whether they need it resent at additional cost, or whether they prefer not to have the goods resent.†

    RE-DISPATCH OF COURIER PARCELS PREVIOUSLY NON DELIVERED†

    If the goods are resent, a charge of £6.95 will be requested to cover the cost of redispatch and courier charges, however we will accept a prepaid courier label if you wish to buy your own shipping labels via courier resellers like parcel2go, parcelmonkey or p4d.†

    We make no profit on shipping charges and for this reason, unlike some sellers, we offer the service to attach your own labels if you believe you can obtain a better service at a lesser price than we are offered. Please send your label, as an attachment on an email, along with your amazon order number to INFO@HOPI-DIRECT.COM

    If you would like to use our courier and accept the charges, please call customer services on 01462 354016 to make a card payment, ensuring you have your order Number to hand. Calls made pre 2pm will result in the parcel being resent out the same day.

    REFUNDS WHERE GOODS HAVE BEEN RETURNED AS NON-DELIVERED

    When a courier has attempted to deliver on three occasions, and them returned the goods to us, if the customer chooses not to have the goods resent, or is un contactable, we will automatically class the goods as returned and unwanted. A charge of £6.95 will be deducted from your order total, and the balance refunded via amazon.

    Top of Page
    Hopi | Direct Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Hopi | Direct with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Hopi | Direct's Privacy Policy.

    Privacy Practices

    Hopi | Direct values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Hopi | Direct to get information about any additional policies that may apply:

    Contact this seller Phone: 08458340749

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page

    Gift Messages

    All gift messages are free! You can add a gift message for each item in your order. If you select one of our gift-wrap options, we will print your message on a gift card. Otherwise, we'll include your message on the packing slip and automatically remove all prices fro, all paperwork sent with the product.

    Gift Wrapping

    During the checkout process, you can choose from several types of gift-wrap. Hopi Direct will wrap each item and personalized gift card, using the paper pattern you select.†


    We also offer easy-to-assemble gift boxes, with tissue paper, box, and a blank gift cards, for customers who wish to wrap items themselves.

    TYPES OF WRAPPING AVAILABLE
    • Tissue paper
    • Printed polybag
    • Metallic silver or gold paper
    • Branded or non branded cardboard box
    • Organic drawstring bag
    • Cardboard envelopes†
    You can select any mix or type of gift wrap, however, if we believe when we come to wrap your order you have chosen a wrap which doesn't suit or work with the product purchased, we will contact you to advise.

    GIFT WRAP GUIDE FOR OUR PRODUCTS
    Here are some ideas of best packaging for our items, any one or combination will work together. Please bear in mind, our organic cotton bags are very reasonable, and can instantly make a low cost product look very high end, whilst giving the recipient another present, the bag itself, to reuse for so many applications. It also enables you to put together a bespoke 'goodie' bag, full of little treats for a special person, and instantly pack it into a well presented product.
    • Yoga and shakti mats - polybag wrapping only (paper products easily tear on the spikes)
    • Ear candles - tissue paper, gift paper, our branded boxes or cotton bags
    • tens pads - gift envelopes or tissue paper
    • Wooden massage products - tissue paper, cotton bags or cardboard boxes. Gift paper not recommended due to complex shapes and pointed edges which can tear paper
    • Towels - tissue paper wrapped then box or bagged. Again paper not recommended as some are heavy and the paper tears with the weight
    • Face/foot/hand masks - tissue paper, drawstring bag, box.

  • Top of Page VAT exemption for Tens Pads

    Q: Can you remove the VAT from my order, as I class myself as disabled or I have a mobility problem and need the tens pads for my own personal use.

    A: Yes, please contact us for a vat exemption declaration. Upon receipt of such, we will issue a code, which you can input in the discount field for all future purchases, removing the VAT element from your order.

    Alternatively, you can copy and paste the following declaration, into an email, and send it to us at amazon@greenemeraldservices.co.uk

    --------------------------------------------------------------------------------------------

    Eligibility declaration by a disabled person

    Please note there are penalties for making false declarations

    Customer

    If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact our National Advice Service on 0845 010 9000 before signing the declaration.

    I (full name) ..............................................................................

    of (address) ..............................................................................

    ..................................................................................................

    declare that:

    • I am chronically sick or have a disabling condition by reason of: (give description of your condition)

    And that I am receiving from: GREEN EMERALD SERVICES, WHITE BARN FARM, TAYLORS ROAD, STOTFOLD, SG5 4AZ
    the following goods which are being supplied to me for domestic or my personal use:
    TENS PADS

    and therefore†I claim relief from value added tax.

    ................................................................................ (Signature)

    ........................................................................................ (Date)

  • Top of Page Contact us

    GREEN EMERALD SERVICES
    White Barn Farm, Taylors Road, Stotfold, Herts. SG5 4AZ†
    Tel: 0845 834 0749
    fax: 01462 287569