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4.9 stars over the past 12 months
4.9 stars over the past 12 months (186,427 ratings)

Frequently Asked Questions

How is my order being shipped ?
Your order is being shipped via airmail.

How long does it take for my order to arrive?
International shipments take generally 10-14 business days (excl. Saturdays/Sundays) after the order left our warehouse

14 Business days have passed and my order has not arrived, what should I do?
Please contact our customer service. We will check that everything was done correctly from our side. We cannot influence however the postal services or customs agencies of any country to speed up processing.

Why did you cancel my order?
We try to have at least one piece of all our listings in stock in our warehouse, but sometimes demand is stronger than expected and we might run out of a title. Instead of backordering it we believe it is more fair to you to give you your money and have you decide if you want to order it from us again in the future or use a different seller.

I need my order on a specific date - can you guarantee delivery for a specific date?
Unfortunately we cannot guarantee delivery for specific dates, if you order a time sensitive material, we encourage to use a local retail store.

I received a broken jewel case.
Please contact our customer service:amazonuk@sdcd.com before leaving negative feedback.

Do I have to pay customs fees on my order?
You are the importer of a good if you order with a company outside the EU, please contact your local Customs authorities for further information. Orders with a value of 15 British Pounds (or approximately 18 Euros, depending on your countries regulations) or less are usually free of customs fees.

I need an invoice that shows the VAT I payed
If you log into your Amazon account "Where is my stuff" and look at the Payment Information section, you will see that you did not pay any VAT on your order. We cannot provide you more than you will get when using Amazon's Print Order Summary.

What is your return policy?
Please see the section: Returns & Refunds

What is your privacy notice?
Please see the section: Privacy notice

Do you have a website?
Yes we do, but we are not allowed to advertise for it on these pages.

Can I communicate with you in a different language than English?
Yes, we are always trying to provide you with multi-lingual/cultural Team Members and offer support in the following languages: English, German, French, Japanese, Spanish, Swedish and Finnish

Are my enquiries read and answered by a human?
Yes, our goal is to always be personal and handle all enquiries on a case by case basis.

How can I contact you?
amazonuk@sdcd.com
Our team is working from 7:00-16:00 Pacific Standard Time Mondays to Fridays. If you receive an email outside this time frame, that means we are working overtime for you.

What is your favorite music?
Manager: The Stranglers, Die Toten Hosen, Tom Waits, Blind Guardian
UK Reps: Dashboard Confessional, Spoon, The Format
USA Reps: Jimmy Eat World, Josh Groban, Linkin Park
Germany/Canada Reps: Timbaland, 50 Cent and Mary J Blige
France/Japan Reps: Iron Maiden, Paradise Lost, Dream Theater

all your music - Details

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    About all your music

    Our inventory count is 300k+ titles (CDs, DVD's, SACD's, HD-DVD's, BlLU-RAYs, VINYLs, DVD-AUDIOs, DUAL DISCS, UMDs and GAMES and even more) in stock in our warehouse from over 24 countries. We are striving to have all the unique products that no other provider has, our in stock VINYL RECORD selection is unmatched by anyone. With a background of 10+ years in the Musicindustry we know what we are doing.

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    all your music Delivery Rates

    For shipping rates please visit:

    Amazon Marketplace Shipping Rates
    Listed below are delivery details for all your music, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA7 - 23 days
     per Item£0.00
     per Weight (kgs)£0.49
     per Shipment£3.99
    UK - Mainland Street PO BoxETA7 - 23 days
     per Item£0.00
     per Weight (kgs)£0.49
     per Shipment£3.99
    UK, BF AddressesETA3 - 5 days
     per Weight (kgs)£0.51
     per Shipment£4.08


    * Delivery Rates for Books, Music, Video and DVD
    UK
    7 - 23 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    all your music Dispatch Policies

    All our orders are being processed immediately after receiving the orderfile from Amazon.co.uk. Orders leave our warehouse usually 48 hours after they have been received.
    All international orders are being shipped via Airmail.
    99% of our customers experience a delivery time of 14 business days (exclusive Saturday/Sunday) or faster.

    We have no influence on the delivery speed of any postal service.
    We have no influence on the speed of processing of your order of your local customs authorities.
    All postal shipments to your country from abroad may be suspect to inspection by your local customs authorities.

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    all your music Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide all your music with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to all your music's Privacy Policy.

    all your music's Privacy Policy

    As no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to Amazon or us and you do so at your own risk.

    Save as provided below, we will not sell, distribute or disclose information about you as an individual or your personal usage of the Site (‘Information’) without your consent or unless required or permitted to do so by law. The Information we gather may include name, delivery address, credit or debit card number and expiry date, email address, telephone number, and any personal preferences. .

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact all your music to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    At this time we cannot offer any gift related services. We cannot mark any orders as gifts/presents.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If all your music offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.