Recent Feedback:

4.6 stars over the past 12 months
4.6 stars over the past 12 months (1,522 ratings)

Detailed Seller Information

  • Business Name: Country Life Services Ltd
  • Business Type: Ltd Company
  • Trade Register Number: 4989130
  • VAT Number: GB852886776
  • Phone number: 0800 023 28 22
  • Customer Services Address:
    • Unit3-1 Windmill Way East
    • Ramparts Business Park
    • Berwick upon Tweed
    • Northumberland
    • TD15 1TU
    • GB
  • Business Address:
    • The Bungalow,
    • Slainsfield
    • Cornhill Upon Tweed
    • Northumberland
    • TD124TP
    • GB

Direct-Pets - Details

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    About Direct-Pets

    Welcome to Direct-Pets On Amazon
    The UK's No1

    Direct Pets is The UK's Number One Pet Supplies Store.  We offer a Wide range of products for your pet with New exciting products arriving every day.  We Trade entirely on-line and have the expericence and dedication to offer you the best possible service. You can email us anytime with questions and we will get back to you within 1 working day. Alternativly between 10am and 4pm Monday to Friday you can Call Us Freephone on 0800 023 28 22.

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    Direct-Pets Delivery Rates

    Our Super Saver Delivery service is in many cases Free or £1.29 for mainalnd uk addresses. This services takes 7-10 Working Days.

    Expediated Delivery Is Available on Many Items at a cost of £6.99 and is Only Available For Mainland UK. We will despatch these orders within 1 Working Day and send your item on a next day service. This is a 2 working day service. If you order on a monday up to 12.00 pm your order will arrive on Wednesday by 5.00 pm, all orders placed after 12.00pm are classed as placed on the following day. If you order at the Weekend your delivery will be on Tuesday (excluding Bank Holidays). Some remote areas of Scotland are a 3 working day service. All items sent on an expediated service require a signature.

    Listed below are delivery details for Direct-Pets, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.50£0.00
     per Shipment£1.99£7.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.50---
     per Shipment£1.99---

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Direct-Pets Dispatch Policies

    We do not ship to BFPO.

    Please note that the delivery time is the only element of the package we can not control. Once the item has left us we can not control the delivery of the item and we are in the hands of the carrier/royal mail  to deliver it. We will email you upon despatch of the item so that you know when to expect delivery. Super Saver Delivery Takes 7-10 Working Days, Expediated delivery takes 2 Working Days. If the order is not delivered within the specified time you must contact us and let us know that it has not arrived. You can instruct the carrier to leave the goods in a place of your choice however you are fully responsible for this and no losses can be made against Country Life Service Ltd or the Carrier company.

    If the item is out of stock or it is special order we will contact you using either email or telephone to inform you of time scales to fullfill the order.

    If you are not in when the goods are attempted to be delivered then a card will be left and it is the responsibility of the customer to arrange redelivery of the parcel. Our Couriers do not charge for re-delivery but you must contact them within 72 hrs or the goods will be returned to us. If delivery is not made within 5 days  of the first delivery attempt then the parcel will be returned to us and we will have to charge for the return and redelivery costs..

    If items are received and the packaging is damaged then in order for a claim to be made the goods are to be signed "as damaged" and you must contact us within 24 hours of delivery. We will arrange for the damaged items to be collected & replaced at no additional cost and we will be responsible for claiming for the items from our couriers.

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    Direct-Pets Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Direct-Pets with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Direct-Pets's Privacy Policy.

    Direct-Pets's Privacy Policy

    Privacy and Data Protection
    We will not share any address, contact details or payment details with any other parties.

    We may contact you to advise you of any special offers. If you do not wish to receive this notification, please let us know in writing.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact Direct-Pets to get information about any additional policies that may apply:

    Contact this seller Phone: 0800 023 28 22

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Please use this section to add any delivery instructions or to request any specific colours for items.


    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If Direct-Pets offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.