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4.8 stars over the past 12 months
4.8 stars over the past 12 months (5,449 ratings)

Frequently Asked Questions

Q: When will my order be delivered?
A: Once your order has been confirmed we will send you an e-mail with delivery dates, courier details and tracking information. We aim to delivery most items within 3 working days - please see the Shipping section for more information.

Q: What happens if I want to cancel my order? 
A: Once your order has been confirmed we cannot stop the despatch process and your item will more than likely have been shipped. If you change your mind after you have received an order confirmation email please just reject the delivery and notify us via email or telephone of your intention to cancel. The goods will then be returned to us and we can action a refund. For more information please refer to our Returns and Refunds section.

Q: Do you ship outside the UK?
A: Regrettably, we are unable to ship outside the UK, or to Guernsey, Jersey or BFPO addresses.

Q: My unit's display looks second hand.  It has scratches all over it.
A: Many items have a scratch-cover over the display to protect it in transit, this can be peeled off. If you are still unhappy with the condition of your purchase please contact us before leaving feedback as we endeavour to rectify any such issues quickly and with the minimum inconvenience to you.

Q: I have requested a refund - how long will it take to appear in my account?
A: Refunds can take up to 5 working days to appear on a bank statement. If the goods have been despatched a refund will not be made until they are received back with us.

Q: My item has developed a fault - what do I do?
A: Please contact us as soon as you believe your item may not be functioning correctly. If the fault occurs within 28 days we will usually collect and exchange the item for you. If the fault occurs after 28 days but before the expiration of the guarantee period we will usually arrange to collect the product for inspection and repair by our qualified engineers. If the guarantee has expired we can usually provide a chargeable repair service - please contact us for more information on this.

Detailed Seller Information

  • VAT Number: GB105052719

Hughes Direct - Details

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    About Hughes Direct

    Welcome to Hughes Direct. 
    Hughes Electrical was founded in Suffolk, England  in 1921 by Frank Hughes who trained as an electrical engineer after having served in the cavalry during the Great War. Originally the company rewound industrial electrical motors for Lowestoft's once large fishing fleet but in 1928 Frank bought his first shop. Here he built and sold radios and the family literally lived over it for many years. The business was incorporated in 1946 but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company.
     
    Ever the entrepreneurial company, Hughes were quick to introduce new technologies as they developed, such as televisions and labour saving kitchen appliances. By renting these products they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant it was well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and by the end of the century Hughes had over 30 shops and 5 service centres located throughout East Anglia. By then, management was into its 3rd generation under Robert and Jeremy Hughes meaning the company was, and remains to this day, a true family business.
     
    Today 
    Expansion has continued into the next millennium and Hughes is now the country's 4th largest specialist electrical retailer and the 2nd largest provider of home entertainment and kitchen appliance rentals. Hughes Direct won the Domestic and General Internet Retailer of the year award. We were voted the best electrical website by 250,000 customers of Domestic and General. Our commercial division, Trade Electricals Direct (TED), is one of the country’s fastest growing and most respected business to business electrical suppliers. This division was awarded the contract to be the preferred supplier of kitchen appliances to the London 2012 Olympics, reflecting its gathering success. Hughes has expanded its retail footprint with the acquisition of Apollo 2000 in 2009 and Bennetts Retail in 2011, procuring several large out of town stores and greatly increasing the company’s expertise in the sale of kitchen appliances and IT equipment. The company has developed a 70,000 sq ft distribution facility in Thetford which supports all the shops, websites, trade centres and service centres, whilst retaining its commitment to service, with over 100 fully trained electrical engineers.
     
    In 2011 Hughes Electrical celebrated its 90th birthday by winning both the EDP Business of the Year which is East Anglia’s most prestigious business award and the ERT Independent Electrical Retailer of the year which is the Industry’s most prestigious award. This success shows that the company’s motto of “inspiring customer loyalty through customer service” remains as relevant and true today as when Frank Hughes first founded the business more than 90 years ago.

    Have a look at our great online offers and see how much you can save.

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    Hughes Direct Delivery Rates



    Listed below are delivery details for Hughes Direct, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £20.00 £5.00
    £20.01 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £20.00 £7.50
    £20.01 to Up £5.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Hughes Direct Dispatch Policies

    How long will my delivery take?
    We aim to deliver items shown as "In Stock" within 2-5 working days. Unfortunately we are unable to deliver goods in the Channel Islands. You will be contacted within 2 working days of placing your order if we are unable to dispatch the goods within the normal time-scales. We suggest you keep the original packing in case you have any reason to return your purchase.

    How much is the delivery charge?
    Delivery charges are displayed on the product page before you add the product to the basket. Most products have free delivery however some items are subject to a delivery charge.

    Where will you deliver?
    Deliveries are only available to UK Mainland addresses.

    Who delivers my order?
    Your order will be delivered on our behalf by DPD, City Link, or Arrow. In most cases our couriers will then send a text message on the morning of delivery with a time slot. Please be advised that although these dates' times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise.
    Please Note: All deliveries must be signed for. You may be charged for the subsequent re-booking of failed deliveries of large appliances if, for example, you are not home when the delivery arrives.

    It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. You will also need to notify us within 24 hours of delivery. This can be done by calling our sales department on 08712 313113 or by emailing through your Amazon account

    Other
    All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority. Prices quoted are subject to stock availability. 

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    Hughes Direct Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Hughes Direct with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Hughes Direct's Privacy Policy.

    Hughes Direct's Privacy Policy



    Your privacy is extremely important to us and we promise never to release your personal details to any outside marketing or mailing company.  

    Information Collection and Use
    When you place an order we collect only necessary information, for delivery and verification purposes.

    Order
    We request only necessary information from customers on our order form. We require customers to provide contact information (like full name, delivery address etc). This information is used for invoicing purposes and to fulfil customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

    Sharing
    We do not share aggregated demographic information with our partners and advertisers.

    Notification of Changes
    If we decide to change our privacy policy, we will post those changes on our Homepage so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify customers by way of an email. Customers will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Your Right to Cancel
    Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
     
    This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
     
    Your Right to a Refund
    You should receive a refund within 14 days of the goods being received back.
     
    A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
     
    Refunding the cost of delivery You are entitled to the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg expedited/express delivery, weekend delivery, installation or removal of a scrap appliance you will only receive the basic delivery cost.

    Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 3 Fison Way, Thetford, Norfolk, IP24 1HT, at your own expense within 14 days of your notice to cancel. 
     
    We are unable to accept back unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website. We are able to arrange insured collection if requested. An indication of the costs are listed below;
     
    DVD player/recorder, Hi-Fi system, Hi-Fi separates, Home Cinema £15
    Radio, MP3, Camera, Camcorder, Headphones, Accessories £10
    Televisions: 32" or Under £25, 37" or over £50
    Stands for Televisions or Hi-Fi £25, Wall brackets £15
    Cables and interconnects: £10
    Large Kitchen Appliances: Laundry & Dishwashers, Refrigeration, Cookers £60
    Small Appliances: Kettles, Toasters, Irons etc £10
    Vacuum Cleaners, Microwaves £20
     
    We are unable to accept back for refund the following product types unless they are faulty or were supplied as part of the main product purchase;
     
    Unsealed blank video tapes, blank DVD discs and blank mini discs. The following tariff applies to products returned missing the original factory packed accessories. The prices are for guidance, the actual price may vary.
     
    Remote Control - £40 to £80
    Instruction book - £5 to £15
    Lead - £5 to £30
    SD card, Memory Stick etc - £5 to £100
    Mains adaptor / Charger - £30 to £50
    Rechargeable battery - £30 to £50
    TV stand - £ 25 to £ 250

    Contact this seller Phone: 03712313113

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.