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4.7 stars over the past 12 months
4.7 stars over the past 12 months (405 ratings)

Frequently Asked Questions

Where is my order?

  • Before contacting us please check that your delivery address on your invoice is correct.
  • Please always check to see if your order is at your local sorting office before contacting us. (Sometimes packages can be left there without your knowledge.)
  • UK Addresses - Orders can take up to 3-5 working days to arrive. (15 working days must pass before a claim can be made with the Royal Mail for lost orders.)
  • EU Addresses - Orders can take up to 21 working days to arrive (21 working days must pass before a claim can be made with the Royal Mail for lost orders.)
  • ROW Addresses - Orders can take up to 28 working days to arrive (28 working days must pass before a claim can be made with the Royal Mail for lost orders.)

I want to exchange my order?

  • Please follow amazons return instructions here: //www.amazon.com/gp/orc/returns/homepage.html . Amazon will generate a return label for you to print out. Our return address will be included on the return label.
  • For UK orders please enclose £2 for replacement shipping costs.
  • We cannot ship your replacement prior to the original item being received back on our business premises and inspected.

I want my order refunded?

  • Please follow amazons return instructions here: //www.amazon.com/gp/orc/returns/homepage.html
  • Amazon will generate a return label for you to print out. Our return address will be included on the return label.
  • We cannot refund your order prior to the original item being received back on our business premises and inspected.

Detailed Seller Information

  • Business Name: RUGBY HEAVEN LTD
  • Business Type: sports retailer
  • VAT Number: GB927959071
  • Business Address:
    • THE OLD POST OFFICE
    • GENERAL REES SQ CWMBRAN TOWN CENTRE
    • CWMBRAN
    • GWENT
    • NP44 1BZ
    • GB

Rugby Heaven - Details

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    About Rugby Heaven

    Rugby Heaven was set up in 2007. It is a specialist rugby retailer, family run, staffed with knowledgeable and experienced rugby people.

    Where service and value to the customer is our foremost priority. We have five stores in South Wales stocking everything from a single stud to a full team kit and is a one stop shop for all your rugby needs.

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    Rugby Heaven Delivery Rates



    Listed below are delivery details for Rugby Heaven, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £2.44
    £10.01 to £30.00 £2.50
    £30.01 to £50.00 £2.99
    £50.01 to Up £5.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £2.44
    £10.01 to £30.00 £2.50
    £30.01 to £50.00 £2.99
    £50.01 to Up £5.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £2.44
    £10.01 to £30.00 £2.50
    £30.01 to £50.00 £2.99
    £50.01 to Up £5.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £5.99
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.99
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £5.99
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £14.99
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £14.99
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £14.99
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £14.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Rugby Heaven Dispatch Policies

    • Orders are sent via Royal Mail.
    • If your order is being tracked a tracking ID will be supplied on your digital copy of the invoice.

    Where is my order?

    • Before contacting us please check that your delivery address on your invoice is correct.
    • Please always check to see if your order is at your local sorting office before contacting us. (Sometimes packages can be left there without your knowledge.)
    • UK Addresses - Orders can take up to 3-5 working days to arrive. (15 working days must pass before a claim can be made with the Royal Mail for lost orders.)
    • EU Addresses - Orders can take up to 21 working days to arrive (21 working days must pass before a claim can be made with the Royal Mail for lost orders.)
    • ROW Addresses - Orders can take up to 28 working days to arrive (28 working days must pass before a claim can be made with the Royal Mail for lost orders.)
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    Rugby Heaven Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Rugby Heaven with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Rugby Heaven's Privacy Policy.

    Privacy Practices

    Rugby Heaven values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Rugby Heaven to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.