Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (144 ratings)

Frequently Asked Questions

Can I return my goods?

We hope you are happy with your purchases but if you need to exchange or return an item, please send it back in its original packaging, unworn or unused and in sellable condition within 7 days of receiving your goods.

Return Address:

54 Palace Street
Canterbury,
Kent,
CT1 2DY   
 
Unfortunately, we cannot be responsible for returns that are lost or damaged in the post so please obtain a free proof of postage from your local post office which will serve as your security in this case if it happans. Please allow up to 5 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement .
                       
Please note that delivery charges (where applicable) and returns postage are direct costs we regret that we cannot refund these. We are happy to accept returns and exchanges free of charge.
                       
Can I exchange my goods?

Exchanges are processed immediately and replacements should be with you in about 5 days within the UK and 21 days for International exchanges (Please allow up to 28 days for International orders to arrive).
                       


Detailed Seller Information

  • Business Name: The Running Outlet Ltd
  • Business Type: The Running Outlet
  • Trade Register Number: 06884352 (England)
  • VAT Number: GB977849731
  • Phone number: 01227379998
  • Business Address:
    • 54 Palace Street
    • Canterbury
    • Kent
    • CT1 2DY
    • GB

The Running Outlet - Details

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    About The Running Outlet

    The Running Outlet launched in 2009. Our main goal is to provide a wide range of products in the specialist running market and the best customer service through retail and online stores. Staff are on hand to answer any running related questions, whatever the level, from first time jogger to experienced marathon runner.You will find the latest running shoes, clothing and accessories.The Running Outlet stocks leading sports brands such as Asics, Brooks, Saucony, New Balance, Nike, Adidas, Polar, Garmin,Mizuno,Moving Comfort and many more.

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    The Running Outlet Delivery Rates



    Listed below are delivery details for The Running Outlet, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £85.00 £2.99
    £85.01 to Up £2.99
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £85.00 £2.99
    £85.01 to Up £2.99
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £85.00 £2.99
    £85.01 to Up £2.99
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £70.00 £6.99
    £70.01 to Up £9.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £70.00 £6.99
    £70.01 to Up £12.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £70.00 £6.99
    £70.01 to Up £12.00
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £13.00
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £13.00
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £13.00
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £13.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    The Running Outlet Dispatch Policies

    We believe that you shouldn't have to worry about your goods reaching you, and that delivery should be as convenient and as easy as possible. For that reason we use Royal Mail to enable us to get your goods to you via a method that suits you best.


    For your convenience you can choose any delivery address, be it at work, home, or somewhere else. All we ask is that your billing address matches your Amazon details (otherwise payment won’t pass our checkout security checks). Most large parcels require a signature, unless specified otherwise when ordering.*
    If your order is placed before 3pm Monday – Friday we will endeavour to dispatch it the same day, weekend orders will be processed on Monday morning. On very rare occasions we may be out of stock of your item which may cause a slight delay of one or two working days, if however the delay is longer than this we will contact you to ensure you are happy to wait or to offer you an alternative product.
    When your order has been dispatched, we will send you an email informing you of the delivery method and a tracking number if applicable. If you are not around when Royal Mail attempts to deliver then they will leave a card informing they called. If you would like the package left at the local post office after an unsuccessful attempted delivery, then please state this on the delivery instructions at checkout.
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    The Running Outlet Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide The Running Outlet with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to The Running Outlet's Privacy Policy.

    The Running Outlet's Privacy Policy

    The Running Outlet is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact info@therunningoutlet.co.uk or d.omahoney@therunningoutlet.co.uk

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact The Running Outlet to get information about any additional policies that may apply:

    Contact this seller Phone: 01227379998

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.