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4.8 stars over the past 12 months
4.8 stars over the past 12 months (962 ratings)

Frequently Asked Questions

When will my item be dispatched?

We aim to dispatch all items within 24 hours of receiving cleared payment from Monday to Friday. You will receive an email confirmation once your item has been dispatched.

How long will it take for my item to arrive?

Delivery will vary depending on the Carrier we use to dispatch your order. Orders will either be dispatched via 1st Class Royal Mail, or UK Courier. Delivery is usually within 2-5 working days (99% of the times), however on very rare cases please allow up to 15 working days for UK orders to arrive via Royal Mail. If your order is dispatched with a courier or Special Delivery Next Day then this is a 24-48 hour service.

Will I receive a tracking number for my order?

Items sent with courier or a Next Day delivery will have a tracking number. This will be provided with the confirmation email once the item has shipped. Items sent with Royal Mail unfortunately will not have a tracking number. Please note however that we cannot send items out with a courier, if it is a Royal Mail order.

What do I do if my item is received damaged?

Any damages must be reported within 48 hours of receiving the item. Full reimbursement will be made if the item is damaged during transit. Please contact us directly to arrange a refund or replacement. Evidence of damage will be required in order for us to proceed with your claim; however you may need to return the item.
                                                                                                                                                                                          
What do I do if my item is received faulty?

Any faults must be reported within 48 hours of receiving the item. Please contact us directly to arrange a refund or replacement. Full reimbursement will be made once we have received the item back. Return postage costs will be refunded if the return is arranged by you. If the item is too big then we can arrange collection of the item.

What if I have received the wrong order?

Please contact us within 48 hours if you have received the wrong item. Full reimbursement will be made if the item is incorrectly sent. We will either arrange for a replacement item to be sent, or a refund to be issued.

What happens if I purchase an item which is out of stock?

We work extremely hard to ensure that this does not happen, however on very rare occasions errors do occur. If this does happen then we will inform you ASAP and issue you a full refund, or offer you an alternative item.

What if I want to cancel my order?

If you would like to cancel your order, then please contact us within 1 hour of purchasing the item.

Do you ship internationally?

Yes, we do ship to several parts of the world - however there are places that we do not ship to. If you would like an item shipping internationally, then please contact us directly via Amazon.

How do I return an item?

Please contact us directly via Amazon if you wish to return an item. You will need to provide your order number and a reason for returning. If the item is unwanted, the postage costs will not be covered by us.

Do all of your prices include VAT?

Yes, all prices are inclusive of VAT. If you require a VAT receipt, then please contact us via email within Amazon. This will be sent separately from your order.

Can you send my item to another address?

We can only dispatch items to the address you select as your shipping address upon checkout. If you would like your item sent to an alternative address you will need to add the additional address to your account during the checkout process.

Unfortunately, once the order has been placed we cannot manually change the address.

What if I haven't Received my Item?

If you have not received your item, then we must be notified within 14 days of purchase. We can then either resend the item, or issue a full refund back in to your account.

Detailed Seller Information

  • Business Name: Dental A2Z Ltd
  • Business Type: Manufacturing and Distribution
  • Trade Register Number: SC348678
  • VAT Number: GB983322117
  • Phone number: +448445007883
  • Customer Services Address:
    • Unit 11, Saw Mill Yard
    • Blair Atholl, Pitlochry
    • PH185TL
    • GB
  • Business Address:
    • Unit 11
    • Saw Mill Yard, Blair Atholl
    • Pitlochry
    • Perthshire
    • PH18 5TL
    • GB

zahna2z - Details

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    About zahna2z

    We are a team of qualified professionals bringing wide range of top quality dental products at affordable prices. All Our products are CE certified and our manufacturing firm is EN ISO 9001:2008, EN ISO 13485:2003 certified.  We are able to offer quality products at affordable price by bringing goods direct from our own manufacturing.We take full responsibility of our products and offer 30 day money back guarantee on all products listed in our store. Our shop is regularly updated and new products are added on regularly.We accept all major credit card payments, bank wire transfer and paypal.We work hard to provide you with best possible online shopping experience. Our staff communicates well in English, German, French, Italian & Spanish. Every email is answered within 24 hours.

    To contact us:
    Email us through Amazon messaging service. We aim to answer all your emails within 24 hours.

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    zahna2z Delivery Rates



    Listed below are delivery details for zahna2z, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £3.50
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £8.98
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £3.50
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £3.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £17.00 £2.50
    £17.01 to Up £6.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £17.00 £2.50
    £17.01 to Up £6.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £17.00 £2.50
    £17.01 to Up £6.00
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £17.00 £2.50
    £17.01 to Up £15.00
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £17.00 £2.50
    £17.01 to Up £15.00
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £17.00 £2.50
    £17.01 to Up £15.00
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £17.00 £2.50
    £17.01 to Up £15.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    zahna2z Dispatch Policies

    Dental A2Z Ltd aims to deliver all UK parcels within 2-3 business days. International Airmail parcels take up to 12 business days. Expedited delivery means a trackable courier service will be used. Couriers aim to deliver UK parcels within 48 hours excluding weekends. International Expedited shipping means trackable recorded airmail will be used which aims to deliver European packets within 7 business days.
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    zahna2z Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide zahna2z with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to zahna2z's Privacy Policy.

    zahna2z's Privacy Policy

    Dental A2Z Ltd is committed to protecting your privacy. We use the information we collect about you to provide you with personalized information, services and tools.We will not disclose individually identifiable information to any third party without first receiving that user's permission.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact zahna2z to get information about any additional policies that may apply:

    Contact this seller Phone: +448445007883

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Dispatch Policies

    We always aim to ship orders the next business day following receipt of an order. We ship orders with Courier, Royal Mail First Class and Royal Mail Tracked and Royal Mail Special Delivery. We cannot accommodate orders to a different postal service as these are already pre-set.

    Please note: Standard Delivery is 3-5 working days from dispatch date (excluding weekend / bank holidays)

    Please note: Expedited Delivery is 1-2 working days from dispatch date (excluding weekend / bank holidays)