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4.7 stars over the past 12 months
4.7 stars over the past 12 months (1,283 ratings)

Detailed Seller Information

  • VAT Number: GB341020521

Snow+Rock - Details

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    About Snow+Rock


     

    We are the UK's No.1 ski clothing & equipment retailer with 24 stores nationwide and have been in the wintersports business for nearly 30 years.  We love what we do – from Managing Director to Sales Associate, we only employ people who are passionate about winter and outdoor sports.

    With a superb retail presence in the City, a concession in Harrods and stores nationwide, we can guarantee that the Snow+Rock brand and the brands that we carry are the best.  We stock Kjus, Schoffel, Eider, Spyder, DC’s, Burton, Salomon. Arcteryx, Westbeach and many more.

    We also have friendly, trained and knowledgeable staff available to assist our customers, both in-store and at our UK call centre, 7 days a week.

     



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    Snow+Rock Delivery Rates

    Standard Delivery Charges UK Mainland

        UK Mainland Postcodes: orders up to £75.00 - £3.95
        UK Mainland Postcodes: orders of £75.01 and above - £6.95

        BFPO orders - £10.00.

    Europe:

    Republic of Ireland, Belgium, Denmark, Monaco, Holland, Luxembourg, France, Germany: £15.00.
    Italy, Portugal, Spain, Austria, Bulgaria, Croatia, Cyprus, Czech Rep, Estonia, Bosnia and Herzegovina, Albania: £25.00.
    Switzerland, Norway, Sweden, Finland, Romania, Russia, Greece, Bulgaria, Hungary, Poland, Slovakia, Slovenia, Turkey, Lithuania, Latvia, Albania, Ukraine, Malta, Iceland: £50.00.

    Listed below are delivery details for Snow+Rock, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    Europe Zone 1
    Europe Zone 2
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £50.00 £2.95
    £50.01 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £9.95
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £25.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Snow+Rock Dispatch Policies

    We use insured, traceable delivery services from UK Mail. 48 hour standard delivery is from the date of despatch not the date of ordering, and is subject to stock availability from our warehouse. Where stock has to be picked from one of our stores, the delivery time may be extended. For goods out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order. Scottish Highlands and Islands may take up to 2 working days.

    Payment for goods will be taken up to 24 hours prior to despatching the goods.

    Deliveries are made between 8am and 6pm, Monday to Friday, with parcels requiring a signature. If there is normally no one at home, a card will be left to re-arrange delivery. Alternatively, please supply an address that can receive the parcel on your behalf. Snow+Rock's acceptance of your order commences when your order is despatched. At this point the purchase contract starts and you will be charged for the goods.

    Should your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.

    Delivery Times

    Unfortunately orders placed after Sunday 18th Dec will not ensure a pre Christmas delivery but we will do our best to despatch your order to you.

    If the item is not in stock in the warehouse, but is in one of our stores, delivery typically takes 3-5 working days.

    The delivery period for sale items may be extended by 1 or 2 working days.

    Delivery to Europe typically takes 3 - 5 working days from dispatch.

    Delivery to the rest of the world can take longer depending on where the parcel is headed.
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    Snow+Rock Tax Information

    Additional local duty and taxes may be required to be paid in certain countries to enable receipt of the goods.

    The minimum purchase value for VAT refunding is £50 excluding delivery, per order. To ensure receiving VAT refund under B.F.P.O. status, please enclose your 'certificate of entitlement' with each order.  All eligible orders are processed at full UK rate, with the VAT refunded by the same payment method used to order, in a minimum of 30 days after posting.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Snow+Rock with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Snow+Rock's Privacy Policy.

    Privacy Practices

    Snow+Rock values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please send returns for orders placed through snowandrock.com to:

    Snowandrock.com Returns,
    The Rock, 2 Thornberry Way,
    Slyfield Industrial Estate,
    Guildford, Surrey,
    United Kingdom.
    GU1 1QB
    Tel 01483 445 355
    Fax 01483 445 356

    The returns form can be found on the reverse of your receipt.Goods can be returned for a prompt refund or exchange if they are received back at Snowandrock.com Returns Department within 21 days: in new condition, with the original packaging, labeling and Snow+Rock receipt. A refund request will be actioned within 3 week days from receipt.

    The 21 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer. We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos, books, safety equipment, ropes are non-exchangeable and non-returnable, unless incorrect or defective. All of the above does not affect your statutory rights as a consumer. Our stores are unable to refund for orders placed via snowandrock.com, but items can be exchanged in-store.

    Contact this seller Phone: 08451001000

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.