4.8 stars over the past 12 months (2,896 ratings)
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Frequently Asked Questions
Q: My item does not fit/I don’t like it, can I return it for an exchange/refund?
A: So long as the item is in the condition in which it arrived with you and has not been worn you can of course return this to us. If you would like to request an exchange then it’s best to check we have the size you desire in stock, this will save time in our processing of your return. All the details you will need are in our returns information.
Q: The size/style I would like is not showing, where is it?
A: Unfortunately if an item or size is not available then we do not have this in stock at our warehouse.
Q: My return has not yet been refunded, have you received it?
A: You must allow time for your return to be delivered and processed. Once we have received your return it will be checked by our quality control team and either exchanged, refunded or you will be contacted (if we are unsure which action you would like us to take). If you check your Royal Mail tracking number you will see when your return arrived at our warehouse, from then please allow three working days before chasing your return. After this please email customer services who will look into this for you.
Q: What are your returns policies?
A: If you have ordered an item from us and you wish to return/exchange the item for any reason, you have up to 21 days of receipt to send it back to us.
When sending an item back to the Web Store we ask that you include the
invoice, state whether a refund or exchange is required and for what reason(s).
This way our customer services team can deal with your request as soon as it is
returned to us.
Included in your order will be an invoice and at the bottom you should have a pre-paid returns label, which allows you to return an item to us from the UK completely free if, in the rare event, we have made an error or said item has arrived damaged. You will then need to take your parcel to the post office to receive a receipt for posting.
If you are returning an item because you have chosen the wrong size or the wrong product entirely, you can still use the label but the cost of delivery (£2.70) will be deducted from your refund. If you want to exchange an item i.e. for a different size you can use the pre-paid label and the required item will be sent out to you without the deduction of the delivery cost.
Please ensure before returning an item to us that all clothing, footwear and other items have no visible signs of wear or damage. When trying on a product, we recommend you do not wear perfume, deodorant or anything that could leave a mark/scent. Please note: upon return, the item will be inspected by our quality control team who will determine/confirm any picking errors or any damage/marking to the item.
If you no longer have the item invoice and you wish to return the item, you can make a returns request via your Amazon account or send us an email and we will send you the returns information.
Unfortunately there are some items we CANNOT accept for return and refund due to health and hygiene reasons. These items include:
- Swimwear i.e. Swimsuits, Bikinis, Trunks etc
- Body Jewellery
Detailed Seller Information
- Business Name: Blue Banana Retail Ltd
- Business Type: Limited Company
- Trade Register Number: 6051692
- VAT Number: GB123324064
- Business Address:
- Blue Banana
- Prince Albert House
- PL14 3US
Blue Banana Alternative Fashion - Details
- Store front:www.amazon.co.uk/shops/A2ZD5H6GBCMVUS
For questions regarding products, order delivery, or returns, please contact Blue Banana Alternative Fashion Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Blue Banana Alternative Fashion
Quality Alternative Clothing, Gothic Clothes, Emo Clothing and Band Merchandise
We here at Blue Banana have been selling awesome alternative clothing, gothic clothes, Emo clothing and sweet band merchandise since 1997. In this time we've collected one of the largest ranges of gothic clothing, alternative clothes, punk wear and Emo fashion in the UK today, making Blue Banana the place to be whatever scene you're in. We've been rocking with some of the biggest and best brand names in the alternative industry, and boy have we been rocking it hard!
With alternative clothing brands such as Hell Bunny, Death Kitty, Iron Fist and Living Dead Souls to name but a few, we promise to have everything from Emo clothing through to punk clothing just for you! Best of all, every single item in our alternative clothing range from our Emo t shirts through to our alternative dresses have been tried and tested by us, so whether you want to create that ultra cool Emo style or even grab some rockabilly clothing, you can rest assured you'll get only high quality items from our shops and online store.
Awesome Emo Clothing, Neon Clothes, Gothic Wear and Hot Alternative Clothing Brands
Whether you're looking for the latest Emo clothing, chic alternative shoes or just some sweet Indie clothing inspiration we're sure you'll find exactly what you need, at a price YOU want. With a mind blowing list of big name alternative and gothic clothes brands and neon players in our collection you'll find all of the latest designs and hot fashions in our online store. Best of all, we've got a staggering range of hot and new accessories, from cool key rings to Emo hair accessories, ideal for whatever pubs, clubs and bands you're off to this weekend.So if you're one of our diehard fans or new to the Blue Banana scene take a look at our Emo and alternative clothing and accessories range today.
We're dedicated, passionate and firm followers of the alternative, Emo and gothic clothing scene, so if you need any help, advice or recommendations we can sort you out with anything, from sexy summer dresses through to military fashion wear. Couple this with, lightening fast delivery, superb customer service and fantastic quality items, and you've got one of the biggest and best ranges of alternative clothing, footwear, accessories and Emo clothing in the UK today. So why not chill out and browse our alternative clothing store for a while and scope out all of our latest neon and Emo clothing releases, we're sure you'll find fantastic sales prices, hot new lines and great bargains. While you're here, you should also check out:
Alternative Clothes and Emo Clothing Brands:
- Men's Criminal Damage
- Women's Criminal Damage
- Hell Bunny
- Poizen Industries
- Iron Fist Clothing
- Famous Stars and Straps
- Converse All Stars
- David & Goliath
- Newbreed Girl
If you have any problems do not hesitate to contact our customer services team through Amazon explaining the trouble as we'd love to help.
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Blue Banana Alternative Fashion Delivery Rates
Listed below are delivery details for Blue Banana Alternative Fashion, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 North America Japan Australia and Far East Asia M@ UK - Rest of World (ROW) UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £40.00 £0.00 £40.01 to Up £0.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £20.00 £5.50 £20.01 to Up £5.50 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £20.00 £8.50 £20.01 to Up £8.50 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £15.00 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to £30.00 £21.00 £30.01 to Up £21.00 Japan · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to Up £35.00 Australia and Far East Asia · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £25.00 £25.00 £25.01 to £35.00 £25.00 £35.01 to Up £25.00 M@ UK - Rest of World (ROW) · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £40.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Blue Banana Delivery Information
We know that delivering what you have ordered is the most important thing we can do. We aim to ship orders placed with us within 48 hours. Allowances should be made for all orders placed on weekends, national holidays and bank holidays.
If we don't have an item in stock, we will post the rest of your order separately (if applicable). If your item will not be in stock within a few days, we will contact you via Amazon for additional guidance. Please note we will try and reorder any out of stock items which can take 3 to 10 working days.UK Delivery: We use Royal Mail ‘Signed For’ delivery service. You must ensure there is someone to receive the delivery at the address you specify, as a signature is required upon receipt of your parcel. This is particularly crucial if you are taking advantage of our Next Day Delivery service, as we cannot be held responsible for any delays in receiving your package due to our courier being unable to deliver.
Our standard service should take 1 to 3 working days to arrive. If you are out when delivery is made, a card will be left telling you what to do.
International Delivery: A signature will be required upon receipt. You must select the correct shipping/delivery country when prompted to in our checkout section. If you have entered an incorrect country by mistake and have received a cheaper shipping rate, Blue Banana will then get in contact to re-evaluate the shipping costs and total value of the order. Shipping prices vary from country to country. Be aware that delays can occur with your countries Customs and Excise and these delays are outside our control. We cannot be held responsible for postage delays or items lost or damaged once dispatched.
Please Note: Any customs or import duties are levied once the package reaches its destination country. Any additional charges for custom clearance become the responsibility of the recipient.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Blue Banana is committed to protecting your privacy when you use our online, telephone or other services. In this privacy statement we explain how and why we collect your information, what we do with it and what controls you have over our use of it.
Blue Banana places great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against loss, misuse and alteration of customer data under our control.
For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our website, we use secure server (SSL) to encrypt potentially sensitive information you input before you send it to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
Our website is uses an SSL certificate signed by GlobalSign UK. Please click on the image below to be directed to their website.
YOUR ACCEPTANCE OF THESE PRIVACY STATEMENT TERMS
WHAT DATA DO WE COLLECT AND HOW WE USE IT?
Blue Banana collects and processes information about you in order to:
Indentify you each time you visit our website;
Process orders or applications submitted by you;
Improve our services and website;
Customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for Information you may make through keyword searches;
Carry out research on the demographics, interest and behaviour of all of our customers; and
Send you information we think you may find useful, including information about new Blue Banana products.
You may be asked, either when you register with us, for information about yourself, such as your name, e-mail address, postal address and telephone number.
LOG FILES/IP ADDRESSES
When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identify information.
NON PERSONAL INFORMATION
We may automatically collect non-personal information about you such as the type of internet browser you use, or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist in providing and effective service in our website. We may from time to time supply the owners or operators of third party site from which it possible to link to our website with information relating to the number of users linking to our website from this website. You cannot be identified from this information.
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of our website if you do so.
Cookies are specific to the server that created them and cannot be accessed by other users, which means they cannot be used to track your movements around the web. Although they do identify a users computer, cookies do not personally identify customers or passwords. Your Credit/Debit card information is not stored in cookies.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Blue Banana Alternative Fashion to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.