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Detailed Seller Information

  • VAT Number: DE232081518

BIKESTER - Details

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    About BIKESTER

    BIKESTER - The Company

    BIKESTER stocks bikes for the most varied uses. It does not matter whether you are, for example, looking for a touring, city bike or a road bike and of course the German bike specialist also stocks a wide range of children’s bikes. At BIKESTER, we obviously also have the extra equipment you will need for your sporting hobby: brand clothing, quality cycling shoes, helmets, accessories and much, much more. And what is more, cycling enthusiasts can always buy last year’s models at attractive reduced prices. You will find what you are looking for at BIKESTER. See for yourself!

    Company information

    Management / Logistics Centre
    internetstores GmbH
    Fritz-Mueller-Str. 106-108
    D - 73730 Esslingen / Germany

    Customer Care
    E-mail: amazon@bikester.com

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    BIKESTER Delivery Rates

    Is the transport insurance included in the price? How much is it?
    Each order leaving our warehouse is provided by a transport insurance. As we take care of the expenses, you don't have to pay anything.


    This insurance covers all transportation damages and losses until you get your package.You will receive a package containing intact goods, as ordered.
    If your package was damaged through the shipment, we will replace it as soon as possible.
     

    What is the size of my order's box?
    Bikester uses
    different sizes of standard cartons. We assume that all packaging must be at least as large as the product it contains. For bikes, we make the boxes ourselves and make sure they are top quality.
    Boxes dimensions: Length 179 cm x Width 22cm x Height 113cm.




    Listed below are delivery details for BIKESTER, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    UK/GB excluding BF address Street · Standard · (3 - 18 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £7.99
    £20.00 to £49.99 £5.99
    £50.00 to £99.99 £3.99
    £100.00 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £49.99 £6.99
    £50.00 to £99.99 £4.99
    £100.00 to Up £0.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £49.99 £8.99
    £50.00 to £99.99 £6.99
    £100.00 to £149.99 £3.99
    £150.00 to Up £0.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £50.00 £8.99
    £50.01 to £100.00 £6.99
    £100.01 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 18 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    BIKESTER Dispatch Policies

    Which shipping company will deliver my order?

    Bikester
    works with UPS and DHL, depending on whether you have ordered a complete bike or small parts etc. Once our Logistics Centre has shipped the order, you will receive confirmation of shipment by email.

    Bikester: as soon as you will receive the shipping confirmation, you will get your order within a period of 1 to 3 business days (Monday to Saturday). The delivery time is 2 to 4 business days (Monday to Saturday) for certain items.

    Shipping costs for bikes:
    To the UK: 19,99 Pounds
    To Europe Zone 1: 29,99 Pounds
    To Europe Zone 2: 49,99 Pounds
    To Europe Zone 3: 59,99 Pounds

    International Shipments: Do I have to pay any import duties or taxes?

    Within the European Union (EU), you will not have to pay any fees other than the price indicated on Amazon.co.uk.
    If you are ordering from a country which is not part of the EU, you are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Bikester, you are the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the EU may be subject to import taxes, customs duties and fees levied by the destination country. You may be subject to such import taxes, customs duties and fees, which are levied once the shipment reaches your country. UPS will charge these costs to your account once you receive the shipment. We have no control over these import charges and cannot predict what they may be. Customs policies vary widely from country to country. For further information, you should contact your local customs office. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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    BIKESTER Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide BIKESTER with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to BIKESTER's Privacy Policy.

    BIKESTER's Privacy Policy

    Privacy Policy

    With the following Privacy Policy, we comply with our statutory obligations to inform and instruct. In the following, we inform you about all privacy policies in connection with bikester.com and internetstores GmbH.

    I. We use the information provided by you (title, name, address, e-mail address, phone number, fax number, credit card details) in accordance with the provisions of German privacy law.

    II. Your personal information will be used exclusively for the purpose of carrying out the contracts that have been concluded between us, for example for the purpose of delivering goods to the address provided by you. Any further use of your information for the purposes of advertising, market research, or means-tested design of our offers, will not occur.     

    III. Once the contract has been completely carried out, which also includes the complete payment of the agreed purchase price, your information, which must be stored for legal reasons, will be blocked. This information will not be available any longer for any further use. Furthermore, your information will be deleted, provided you have not expressly consented to any further processing and use of your information. In this case, you can request the stored information from us, or have the stored information amended or deleted by us. You may revoke your consent at any time.       

    IV. If you register for the newsletter, we store your e-mail address for the purposes of advertising and market research until you de-register from the newsletter.

    V. If you require further information or if you would like your information to be deleted, our support is available to you at the e-mail address mail@bikester.com.  

    VI. In this shop, information about the content of your shopping basket is stored in the cookies. The information can then be retrieved at the time of your subsequent visits. If you register with us or if you would like to submit an order, we require your customer information. If you are already one of our customers, you can register simply by using your e-mail address and your personal password. The information that is stored in a cookie saves you from having to fill in the forms. The generated cookies expire after 30 days. In addition, in your Browser Program you can manage the receipt of cookies from this site and block these if necessary.             



    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    What happens if I do not want the product ordered or if it does not fit?

    You always have a 14-day right of withdrawal with online orders.
    Unfortunately, we don't exchange products. It means if you want to exchange your item for another size/color,
    1) you have to send it back to us (please, contact our customer service to get a free return label),
    2) you get refunded as soon as we get the returned item in our warehouse,
    3) you can re-order the item with the right size/color.


    Who can assist me with technical queries?

    Bikes and their accessories are products that need much in the way of explanation. Our experts in the Customer Care department will therefore be able to assist you with technical queries.

    Please state your telephone number so that we can call you back if we need to.

    We always give of our very best to ensure that you are completely satisfied and happy.

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page bikester.com - Frame calculation Part I

    The right size of your children’s bike

    Children’s bikes are not based on the step height but on the height of the child. Moreover, children’s bikes are not purchased according to the frame height in cm but according to the size of the wheels in inches.

    Body height
    Wheel size in inches
    85 - 115 cm
    12"
    100 - 115 cm
    16"
    110 - 125 cm
    18"
    115 - 140 cm
    20"
    130 - 155 cm
    24"


    The right size of Hard tail mountain bike

    With a Hard tail mountain bike, the step height is multiplied by 0.226 to calculate the theoretical frame height in inches. One inch equals 2.54 cm.

    If the theoretical figure lies between two sizes, then the following rule of thumb should apply:
    • for racing/athletic riding, take the smaller frame height
    • for touring-based riding, take the next frame height up
    Body height
    Frame size
    (corresponding to approx.)
    155 - 165 cm
    14 - 15"
    35 - 38 cm
    165 - 170 cm
    15 - 16"
    38 - 41 cm
    170 - 175 cm
    16 - 17"
    41 - 43 cm
    175 - 180 cm
    17 - 18"
    43 - 46 cm
    180 - 185 cm
    18 - 19"
    46 - 48 cm
    185 - 190 cm
    19 - 21"
    48 - 53 cm
    190 - 195 cm
    21 - 22"
    53 - 56 cm
    195 - 200 cm
    22 - 23"
    56 - 58 cm

    IMPORTANT: Measure right up to the VERY TOP. Only by calculating the distance between the floor and the top edge of the spirit level or the book correctly can your optimum frame height be best calculated. If possible, ask someone else to help you read off the measurements.



  • Top of Page bikester.com - Frame calculation Part II

    The right size of your touring, hybrid, cyclo cross and city bike

    With touring, hybrid, cyclo cross and city bikes, multiply the step height by 0.66 to obtain the theoretical frame height in cm. If the step height is multiplied by 0.259, this produces the theoretical frame height in inches. One inch equals 2.54 cm.

    If the theoretical figure lies between two sizes, then the following rule of thumb should apply:

    • for racing/athletic riding, take the smaller frame
    • for touring-based riding, take the larger frame
    • with suspension saddle pins, deduct approx. 4 cm (approx. 2 inches) from the theoretical size
    Body height
    Frame height
    155 - 165 cm
    47 - 50 cm
    165 - 170 cm
    50 - 52 cm
    170 - 175 cm
    52 - 55 cm
    175 - 180 cm
    55 - 58 cm
    180 - 185 cm
    58 - 61 cm
    185 - 190 cm
    61 - 63 cm
    190 - 195 cm
    63 - 66 cm
    195 - 200 cm
    66 - ? cm