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4.8 stars over the past 12 months
4.8 stars over the past 12 months (3,556 ratings)

Frequently Asked Questions

1.  When will my item be sent?

We try and get all orders received before 1pm on a working day dispatched the same day.  All orders received after this will be dispatched the next working day.

2.  When can I expect to receive my order?

Although goods are usually received earlier, UK buyers please allow 5 working days from the date of dispatch for your goods to arrive.  Non UK Buyers please allow 10 working days from the date of dispatch for your goods to arrive. 

Please note that we cannot guarantee delivery times unless you have choosen our expediated delivery service.  If your item has not been received within these times, please contact us via e-mail.

3.  What is your Returns Policy?

Every item we sell comes with our No Quibble 100% Satisfaction Guarantee so you can buy with confidence.  If you do need to return any item please e-mail us before doing so.  Full details of our Returns Policy can be found under the Returns Section.

4.  My item is damaged/incorrect, what do I do?

Although every effort is made to ensure your item is received in perfect condition, sometimes items are received damaged beyond our control.  If your item is received damaged or incorrect, please contact us via e-mail and we will endeavour to resolve the situation with the minimum of inconvenience to yourself.

5.  I have some other questions/need some advice?

If you have any other questions or need any advice, please don't hesitate to contact us.

Kind regards

Cygnet Gifts©

Detailed Seller Information

  • Business Name: Cygnet Gifts Limited
  • Business Type: LIMITED COMPANY
  • Trade Register Number: 5631309
  • VAT Number: GB892483973
  • Business Address:
    • CYGNET GIFTS LIMITED
    • UNIT 9, BOOKHAM INDUSTRIAL ESTATE
    • BOOKHAM
    • LEATHERHEAD
    • KT23 3EU
    • GB

Cygnet Gifts - Details

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    About Cygnet Gifts

    At Cygnet Gifts we combine service with quality products at reasonable prices and quick despatch:

    • Most orders received between Mon - Fri before 1pm are processed and dispatched the same day*
    • All orders received outside these times & at weekends & Public Holidays are processed and dispatched the next working day*


    If you have a special request we will be happy to try and help you anyway we can.

    *subject to availability

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    Cygnet Gifts Delivery Rates


    Listed below are delivery details for Cygnet Gifts, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £2.98 £0.99
    £2.99 to £5.99 £1.99
    £6.00 to £9.99 £2.69
    £10.00 to £29.99 £2.99
    £30.00 to £74.99 £4.99
    £75.00 to Up £7.99
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.99
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £2.98 £0.99
    £2.99 to £5.99 £1.99
    £6.00 to £9.99 £2.69
    £10.00 to £29.99 £2.99
    £30.00 to £74.99 £4.99
    £75.00 to Up £7.99
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £2.98 £0.99
    £2.99 to £5.99 £1.99
    £6.00 to £9.99 £2.69
    £10.00 to £29.99 £2.99
    £30.00 to £74.99 £4.99
    £75.00 to Up £7.99
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.99 £2.99
    £6.00 to £19.99 £3.99
    £20.00 to £49.99 £4.99
    £50.00 to £120.00 £8.99
    £120.01 to £220.00 £19.99
    £220.01 to Up £34.99
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.99 £2.99
    £6.00 to £19.99 £3.99
    £20.00 to £49.99 £4.99
    £50.00 to £120.00 £8.99
    £120.01 to £220.00 £19.99
    £220.01 to Up £34.99
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.99 £2.99
    £6.00 to £19.99 £3.99
    £20.00 to £49.99 £4.99
    £50.00 to £120.00 £8.99
    £120.01 to £220.00 £19.99
    £220.01 to Up £34.99
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.99 £2.99
    £6.00 to £19.99 £3.99
    £20.00 to £49.99 £4.99
    £50.00 to £120.00 £8.99
    £120.01 to £220.00 £19.99
    £220.01 to Up £34.99
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.99 £2.99
    £6.00 to £19.99 £3.99
    £20.00 to £49.99 £4.99
    £50.00 to £120.00 £8.99
    £120.01 to £220.00 £19.99
    £220.01 to Up £34.99
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.99 £2.99
    £6.00 to £19.99 £3.99
    £20.00 to £49.99 £4.99
    £50.00 to £120.00 £8.99
    £120.01 to £220.00 £19.99
    £220.01 to Up £34.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Cygnet Gifts Dispatch Policies

    At Cygnet Gifts we know what its like to order something online and then wait weeks for it to arrive.

    Thats why:

    • Most orders received between Mon - Fri before 1pm are processed and dispatched the same day*
    • All orders received between Mon - Fri after 1pm & orders received at the weekend (Sat & Sun) & Public Holidays are processed and dispatched the next working day*
    • All items are sent by Royal Mail Post 

    Although goods are usually received earlier, UK buyers please allow 5 working days ( Non UK Buyers 10 working days)  from the date of dispatch for your goods to arrive.

    Expedited delivery

    If you chose expedited delivery, you will need to place the order before 1pm so that we can dispatch your order the same working day by Royal Mail or by courier (for larger or bulkier items). Expedited delivery should arrive within 1-2 working days (for larger items please allow up to 2 working days) and requires a signature upon receipt. Please note orders sent on Friday may not not arrive until Monday or Tuesday.

    If you have a special request we will be happy to try and help you anyway we can.

    *subject to availability

    From All At

    Cygnet Gifts

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    Cygnet Gifts Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Cygnet Gifts with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Cygnet Gifts's Privacy Policy.

    Privacy Practices

    Cygnet Gifts values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Cygnet Gifts to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.