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4.8 stars over the past 12 months
4.8 stars over the past 12 months (451 ratings)

Frequently Asked Questions

How do I contact Fabu-licious Customer Services?

You can email, office hours - Monday to Friday, at Help@Fabu-licious.com and we will aim to answer your enquiry same day, any enquiries received outside of office hours will be responded to on the next available working day. However, if the matter is of an urgent nature please call 0845 094 4032 between 10am - 4pm Monday to Friday. Our Customer Services team are not available at the weekend.

What is your returns policy?     

Fabu-licious.com prides itself on the quality of the goods and service we offer, as such we are happy to offer a '100% product refund' returns policy. If for any reason you are unhappy with your purchase you can return it for an exchange or refund within 14 days of delivery, providing it has not been worn or used and is in its original packaging. For reasons of hygiene we are unable to accept items of a personal nature, such as jewellery or items that have been personalised as a return unless it is faulty or agreed by Customer Services.

Please follow the process below:

   1. Email our Customer Services team at help@Fabu-licious.com
   2. Notify whether you would like the item exchanged or refunded
   3. A returns number and address will then be supplied
   4. Place the item in its original packaging, or packaging that will protect the item during posting. Please make sure to include a note of your order number, reason for return and clearly re-address the parcel. We strongly recommend that you use a signed for postal service in case any items are lost/damaged in transit

If the item is faulty or being returned due to a picking error we will refund the cost incurred in returning the item. Where goods returned are not faulty we will only refund the cost of the returned item/s.

What should I do if the goods arrive damaged?     

If any part of your order arrives damaged, please accept our sincerest apologies. Contact us via email within 48 hours so that we can take this up with the delivery agent. You then have 7 days to return the item - details above. A refund will be made for the cost of the return postage and a replacement will be immediately dispatched or refund processed.

Complaints Procedure  

If you have any comments or complaints regarding our service or products, please don't hesitate to email us, marking it for the attention of Jane Pointon, Customer Services Manager at Help@Fabu-licious.com .We are always looking of ways to improve our services.

Contact Information

In the first instance please email us at the address below and we will answer your enquiry within 12 hours of receipt (if not quicker), however if you need further assistance please call Customer Services between 10am - 4.00pm GMT Monday to Friday -

Within the UK: 0845 094 4032

Outside the UK: +44 845 094 4032

E-mail to: Help@Fabu-licious.com

Out of these hours or at busy times we have an answer phone facility, please leave any enquiries and your email address/phone number and we will contact you on the next available working day.

Detailed Seller Information

  • Business Name: Fabu-licious.com Limited
  • Business Type: online retailer
  • Trade Register Number: 06502323
  • VAT Number: GB948466081
  • Phone number: 08450944032
  • Business Address:
    • Fabu-licious.com Limited
    • 12 Dicker Mill
    • HERTFORD
    • Herts
    • SG13 7AE
    • GB

Fabu-licious - Details

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    About Fabu-licious

    We try our best to make sure that ALL our customers  are happy, if  a problem arises we are more than happy to rectify it.... so, please contact us and let us help x

     

    Fabu-licious still stock a great range of fabulous Rex International products, unfortunately due to restrictions in place by Rex International we are currently unable to offer them for sale on Amazon.

     

    Why Fabu-licious?

    We all need a little inspiration when searching for that ideal gift and everyone wants to save time and money. The Fabu-licious team understand this and aim to save you time by offering inspiration through a vast collection of quality, often unique gift ideas & saving you money with prices that won't break the bank.

    We promise to offer high quality products, fast UK delivery and naturally Fabu-licious customer service!

    We want to ensure that EVERY customer is 100% satisfied - if for  any reason you are unhappy with our customer service let us know - if your product is not what you expected, simply return it to us and we will ensure a full product refund is processed immediately.

    So go on treat yourself and start shopping the Fabu-licious way.

    Thank you for visiting us

    The Fabu-licious Team

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    Fabu-licious Delivery Rates

    Standard Service - Royal Mail 1st Class:

    Available Monday to Friday (UK Only) Before placing your order, please note:

    1. All order notifications from Amazon.co.uk that are recieved by 12.00pm Monday to Friday, we aim to dispatch  *same day by Royal Mail 1st class. 
    2. Unfortunately we cannot guarantee delivery times for Standard delivery orders.
    3. At certain busy times of the year delays can be expected

    Expedited Delivery:

    IMPORTANT INFORMATION FOR Expedited DELIVERIES: Before placing your order, please note:

    Parcels weighing over 2kg will be dispatched via courier 24-48hr service.

    1. Once we receive your order notification from Amazon.co.uk it  will be dispatched via *Royal Mail special delivery next day b4 1pm.
    2. Whilst every effort will be made to ensure that your parcel is dispatched on the day of purchase (if notification is received before 12pm) in the event of bank holidays, no available courier/Royal Mail collections or adverse weather conditions this may not always be possible.

    International Deliveries

    We are unable to deliver to overseas PO Box numbers as all our parcels are dispatched via a signed for service.


    *Please note that all delivery time lines only start once you have received notification of dispatch. If you are unable to accept delivery and the parcel is too large for a standard letterbox, the postman should leave a card through your door informing you of the attempted delivery. If you recieve no card by the expected delivery date, please contact your local sorting office - Mr Postie sometimes forgets to leave the 'while you were out' card.

    During seasonal peaks Royal Mail may not keep to the published time lines and delays can occur, Fabu-licious can not be held responsible for these delays.




    Listed below are delivery details for Fabu-licious, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£1.00
     per Weight (kgs)£0.00£0.00
     per Shipment£1.00£6.99
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£1.00---
     per Shipment£1.50---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£3.50---
     per Shipment£10.00---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£1.00---
     per Shipment£15.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Fabu-licious Dispatch Policies

    Please be aware that due to adverse weather conditions currrently effecting the UK, Royal Mail and other courier companies are experiencing delays to deliveries across their networks.

    We aim to dispatch all our gifts the same day for all order notifications received from Amazon.co.uk before 12.00pm (Monday - Friday) We ship all our orders via Royal Mail 1st class, however, if the item is really urgent opt for our expedited shipping option which will guarantee speedy, priority delivery of your gifts (please refer to shipping rates help for more information on this service).
     
    Please be aware that during seasonal peaks, bank holidays and adverse weather conditions delivery delays are to be expected,

     

    IF YOU HAVE NOT RECEIVED YOUR ITEM WITHIN 5 WORKING DAYS PLEASE CONTACT US SO WE CAN ASSIST


    What should I do if my goods do not arrive on time?   

    In the first instance contact your local sorting office, 97% of the time your order will be awaiting collection at the local depot, even if a calling card has not been left. Delivery times stated on Amazon.co.uk are estimated delivery times published by Royal Mail. Occasionally Royal Mail may differ from these time-lines, especially within peak seasonal periods, and delays maybe experienced. Fabu-licious can not take responsibility for these delays as delivery times are not guaranteed. If you require an order to arrive by a guaranteed date, this can be arranged via our expedited service at no extra cost - however you must contact our customer services team to arrange the guarantee and to receive a tracking reference number.


    Undeliverable Packages

    When Royal Mail returns an undeliverable package to us, we will issue a full product refund (excl. any delivery/gift wrap charges).

    We are unable to re-send packages that are returned to us. If you would still like to purchase those items, you're welcome to place a new order for them via Amazon.

    If you suspect your order was not delivered as you were unavailable to take delivery, or collect the parcel from the sorting office or the address entered at time of purchase is incorrect, and you have not received confirmation from us of its return and/or a refund after four weeks from the estimated delivery date, please contact us on accounts@fabu-licious.com

     

    Our friendly customer services team are there to help.

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    Fabu-licious Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Fabu-licious with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Fabu-licious's Privacy Policy.

    Fabu-licious's Privacy Policy

    What is the Fabu-licious Privacy Policy?

    The privacy of our customers is very important to us and we are fully committed to protecting any personal details that we receive to fulfill orders. What information do we gather, and why? The personally identifiable information we gather from you when an order is placed with Fabu-licious will only be used to help us serve you. It will be used to process your orders and assist your buying experience with Fabu-licious. If you send us an email, we will retain the content of your email and your email address to respond to your message, we ask for your email address in order to send order despatch/tracking information. We do not collect any sensitive personal information in line with the Data Protection Act 1998. Personal information will only be held for as long as it is needed for the purpose it was collected. We only allow authorised  personnel access to this information and you will not receive junk email, regular mail or unsolicited phone calls as a result of shopping with Fabu-licious. What information do we share? Fabu-licious does not sell, trade or rent your personal information to others. We work with other companies to perform functions on our behalf and may be required to share the personal information we learn from you with other parties in the following situations: Fulfilling orders, delivering gifts, sending postal mail and e-mails and providing customer services. Such companies will only have access to personal information required to perform these functions. We require all companies we deal with to comply with our privacy policy. We may also release information where required to do so by a legal authority.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Fabu-licious to get information about any additional policies that may apply:

    Contact this seller Phone: 08450944032

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Do you offer a gift-wrapping service?

    If you require your gift to be wrapped, we offer this service for an additional cost of £2.50 - please tick the box requesting this service. We are only able to offer this service for deliveries within the UK, due to customs restrictions. If you would like to add a message to accompany your gift please email your order ID and the message to Help@fabu-licious.com and we will ensure your personalised message is attached to your gift for no extra charge.


    Please note that if the gift is subsequently returned we are unable to refund this charge.

    Gift Wrapping

    During the checkout process, you can choose our silver gift-wrap option. We will carefully hand wrap each item on its own in our high quality silver gift paper and (if notified via email) attach your message on a personalized label. 


    Unfortunately not all items are eligible for gift-wrap.