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4.8 stars over the past 12 months
4.8 stars over the past 12 months (835 ratings)

Frequently Asked Questions

Q: I have not received any paperwork with my order.
A: For security reasons, we do not send an invoice with the order. If a VAT invoice is required please contact us at orders@flashsuperstore.co.uk

Q: I want to change the delivery address, is this possible?
A: No, sorry Amazon Directives do not allow Flash Superstore to change the delivery address.

Q: The product arrived broken.
A: Please email us at orders@flashsuperstore.co.uk and let us know that you received a broken item. We may ask for a photo so we can see where the product was broken or damaged so we can improve on the packaging solutions

Detailed Seller Information

  • VAT Number: GB920533650

FLASHSUPERSTORE - Details

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    About FLASHSUPERSTORE

    Flash superstore. is the trade name for Digital Emartbuy Ltd

    Flash superstore. is a young and dynamic online retailer that specializes in various types vonStorage solutions for digital media. We have storage solutions for all types of digital cameras, PDAs, mobile phones, game consoles and camcorders. We also carry a large selection of flash pen drives.

    In recent years we have ventured into mobile phones, accessories and Tablet accessories. Our prices are the lowest in the rule. We work on very low margins and aim to deliver goods within the planned time periods.

    Customers can expect from us quality products at reasonable prices.

    Contact:


    Digital Emartbuy Ltd
    51 -55 Northwood Street
    Birmingham
    B3 1TX
    United Kingdom
    448712107035
    orders@flashsuperstore.co.uk

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    FLASHSUPERSTORE Delivery Rates


    Listed below are delivery details for FLASHSUPERSTORE, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£2.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA3 - 5 days
     per Item£2.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK, BF AddressesETA3 - 5 days
     per Item£2.00
     per Weight (kgs)£0.00
     per Shipment£0.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    FLASHSUPERSTORE Dispatch Policies

    All orders received are usually shipped within 24hrs. Prices on Amazon have been reduced due to high shipping charges.

    We charge shipping per item.

     

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    FLASHSUPERSTORE Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide FLASHSUPERSTORE with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to FLASHSUPERSTORE's Privacy Policy.

    Privacy Practices

    FLASHSUPERSTORE values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact FLASHSUPERSTORE to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page DAMAGED PRODUCTS

    Items are sent through the post via Royal mail. If you have received your product broken please contact us at orders@flashsuperstore.co.uk to inform us.

    All fragile products are wrapped in bubble envelopes and then placed inside a mail envelope so that it arrives with our customer in the same condition as it was shipped. At times some products do become faulty, this is through no fault of Flash superstore. If a product is fragile it may break in transit.

    Please note you may be asked to forward a picture so that we can see where the product has become damaged

  • Top of Page VAT INVOICES

    VAT INVOICE

    Please note we do not send VAT invoices with our orders due to security reasons. This does not mean that we do not provide a VAT invoice. If you wish for a VAT invoice to be forwarded, please forward your personal email address to orders@flashsuperstore.co.uk

    Your VAT invoice will be forwarded in a .pdf format and attached to an email.

    Please check the invoice on receipt. If you find any problems please let us know immediately.

    Please forward your personal email address in the following format:

    Example:

    orders*flashsuperstore*co*uk

  • Top of Page BULK PACKAGED ITEMS

    Some items sold by Flash superstore are not retail packed. This means that the product does not have blister packaging.

    Bulk packaged items are brand new genuine products, just as those sold in retail packaging. The only reason  these products are sold without the blister packaging is because it is cheaper for Flash superstore to buy the goods without the retail packaging and sell them cheaper to their customers.  Some products are purchased in retail and then converted to bulk by Flash superstore to reduce postage costs. This is done to make postage costs cheaper.

    Please note that these products still hold the same guarantee as retail packed items. If a product becomes faulty contact us at orders@flashsuperstore.co.uk

  • Top of Page FAULTY PRODUCTS

    MEMORY CARDS:
    You may have recieved a card which is not working on your device. If you have ordered a 'SDHC' card please check the compatibility of the card. You may have ordered the incorrect capacity card for your device. There is a difference between a 'SD' and 'SDHC' card. The 'SDHC' card is a high capacity card which will only be recognised in devices that display the 'SDHC' symbol.

    If you wish you can forward the make and model of your device to us and we will do our entire best to advise you on which memory card is compatible.

    If the card is correct and compatible still not working please contact us on orders@flashsuperstore.co.uk and we will forward the returns information.

    Please note if your memory card is not showing its full capacity please format the card as some cards do not come formatted. Some capacity is used for formatting and other functions, and thus is not available for storage.

    ACCESSORIES:

    If you have received a accessory product that is faulty please contact us on orders@flashsuperstore.co.uk
    In the unlikely event we are not able to replace the product we will issue a full refund.

  • Top of Page RETURNS

    If you wish to return an item please email us at orders@flashsuperstore.co.uk informing us that you wish to return your order and the reason for the return. Please also forward your order number.
    On receipt of your email we will forward a returns form which you will need to print of and send back with your order.

    Please send your return back via recorded delivery so you have proof of sending the product back and are able to trace its whereabouts. Also if the product is lost in transit you are able to get your money back from the transit company.

    Please note if you have ordered and received a retail packaged item and wish to return the product due to ordering an incorrect item and the packaging has been removed, you will be deducted 25% re-stocking fee.

    This fee is applied because once a product has been opened and the packing has been removed, the product has lost its value and can not be sold.

    Please note due to hygiene reasons we will not accept back any opened or used headsets

  • Top of Page ORDERS RETURNED TO SENDER

    All orders are shipped via Royal mail. At times some packages are returned to Flash superstore with reason of return.

    If your order has been returned to Flash superstore you will receive an email informing you that your order has been returned by Royal mail and the reason for its return.

    If you wish for the order to be re-shipped to you please email us at orders@flashsuperstore.co.uk

    Please note that you will only be contacted by Flash superstore once we have received the order back  from Royal mail.
    The cost of re-shipment will be born by the customer.