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Frequently Asked Questions
Q: Can you provide me with a VAT invoice.
A: Yes we can, please e-mail immediately after purchase to advise you require one, so that we will enclose it with your order. We do not automatically do these as some customers are buying personally, but requesting delivery to a business address. If you require one after you've received your order, we will need to supply an e-mail adddress for us to send an electronic copy to.
Q: My item has not arrived?
A: If your item has not arrived within the following time frames:-
15 working days from estimated delivery date - UK
20 working days from estimated delivery date - Europe
25 working days from estimated delivery date - Rest of the World
We will guarantee to refund or replace it. However, we cannot do this before these Royal Mail time frames have lapsed, as Royal Mail will not accept a claim from us until that time has passed. This guarantee is of course conditional on the buyer having provided a correct and up-to-date address.
Please bear in mind if the item you have ordered is to large for your letterbox, we advise you to check with your local sorting/delivery office (and neighbours) even if no P739 - While you were out card was left by your postman.
Detailed Seller Information
- Business Name: Hearforlife.co.uk Limited
- Business Type: Retail
- Trade Register Number: 05379129
- VAT Number: GB857678950
- Phone number: 08452200200
- Business Address:
- Unit 17 The Walworth Enterprise Centre, West Way
- Walworth Business Park
- SP10 5AP
Hearforlife - Details
- Store front:www.amazon.co.uk/shops/A2Q4FEZENYI8MI
For questions regarding products, order delivery, or returns, please contact Hearforlife Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Hearforlife is committed to providing each customer with the highest standard of customer service.
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Hearforlife Delivery Rates
Listed below are delivery details for Hearforlife, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £3.99 £12.01 to £20.00 £7.75 £20.01 to Up £9.50 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £5.00 £0.00 £5.01 to £11.00 £4.50 £11.01 to £20.00 £12.00 £20.01 to £30.00 £14.00 £30.01 to £40.00 £16.00 £40.01 to Up £18.00 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £5.00 £3.50 £5.01 to £11.00 £4.50 £11.01 to £20.00 £12.00 £20.01 to £30.00 £14.00 £30.01 to £40.00 £16.00 £40.01 to £50.00 £18.00 £50.01 to £60.00 £35.00 £60.01 to £70.00 £45.00 £70.01 to Up £55.00 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £5.00 £3.50 £5.01 to £11.00 £4.50 £11.01 to £20.00 £12.00 £20.01 to £30.00 £14.00 £30.01 to £40.00 £16.00 £40.01 to £50.00 £18.00 £50.01 to £60.00 £35.00 £60.01 to £70.00 £45.00 £70.01 to Up £55.00 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £5.00 £3.50 £5.01 to £11.00 £4.50 £11.01 to £20.00 £12.00 £20.01 to £30.00 £14.00 £30.01 to £40.00 £16.00 £40.01 to £50.00 £18.00 £50.01 to £60.00 £35.00 £60.01 to £70.00 £45.00 £70.01 to Up £55.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Shipping days are Monday to Friday. No orders are shipped Saturday, Sunday or Bank Holidays. Orders with cleared payment received by 1pm will be shipped the same day. Orders received after 1pm will be shipped the next working day.
UK Postage is via FREE Royal Mail 2nd Class service, but there is the facility to pay a flat rate fee for Express Delivery on certain items, which will be shipped by Royal Mail 1st Class Recorded Delivery, and will require a signature upon delivery.
International Postage is either via Royal Mail Airmail or Royal Mail Internation Signed for Service depending on the product purchased. Fees for this are shown in the Delivery/Shipping Rates Table.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Hearforlife values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Hearforlife to get information about any additional policies that may apply:
Contact this seller Phone: 08452200200
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Hearforlife Additional Returns Information - Please read
We like our customers to be 100% satisfied with the service and products we provide.
You are required to contact us by e-mail/via Amazon Returns before returning an item(s) so that we can provide you with a Returns Form for completion and return with the goods. We will not accept a return back without this form being completed and enclosed with the goods as it enables us to locate your order details on our system for refund processing purposes.
If you are not entirely happy, we will offer a seven-day money back guarantee on your purchase.
All we ask is that you return the item within 7 days of receipt in the condition you received it (i.e you must take reasonable care of the goods until such time as the item(s) back with us), insure for the full purchase price and bear all return postage costs and include the completed Returns Forms. It is advisable that you return your item via a Recorded Service or using a proof of postage (which is free) when returning items as we cannot be responsible for returned items which do not arrive back with us
Upon receipt of the returned goods we will refund you within 7 days.
We’re sorry but items like earplugs cannot be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
Return address is: Hearforlife.co.uk Limited, Basepoint Business Centre, Caxton Close, Andover, Hampshire, SP10 3FG.
You have the right to withdraw from your agreement to purchase, but this right ends seven days after the date we deliver/attempt to deliver the item(s) to you. You will not have to pay for any products and, any amounts you have been charged will be repaid to you by way of a credit to your account within seven days.
However, we may have delivered/already shipped the products you have ordered. In this event, you must return the products to us at your expense with the Returns Form. Upon receipt of the item back we will refund you within 7 days. If you do wish to withdraw/cancel, please contact us at the earliest possible time.
Returned items must be received in the condition you received them in (i.e you must take reasonable care of the goods until such time as the item(s) back with us), insure for the full purchase price and bear all return postage costs and obtain a proof of postage and enclose the completed Returns Form.