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floss313 - Details
- Store front:www.amazon.co.uk/shops/floss313
For questions regarding products, order delivery, or returns, please contact floss313 Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Dear friends, we Thank You for reading the following Introduction as a measure for us to be acquainted.
floss313 is a Business initiative developed by its Owner (Myself) - John Seth Smith – a passionate Collector of Video Games both New and Classic (Especially) which aims to provide all with what we believe to be the most important aspect of Online Shopping – Item as Described.
As an avid Collector, I found myself involved in countless transactions over the years and naturally in as many “heart-breaking purchases” as the delivered Item was nothing short of atrocious. This negative aspect of Online Shopping is what prompted me into online sales as floss313 at Amazon in 2006.
Having Amazon in the background providing all the necessary reassurances to all Buyers (both National and International) I was able to begin my venture reaching out to thousands of people from all over the World and gain the necessary experience and most importantly achieve Very High Customer Service standards which were undoubtedly set by Amazon as this is an area where they excel in an Outstanding Fashion.
With the above in mind, we aim to provide the Highest Levels of Customer Service and have set this very aspect of Online Shopping as The Backbone of floss313’s Business Philosophy.
We will endeavour to offer you the most pleasurable transaction in every possible aspect and together we will take floss313 into orbit.
With Grateful Thanks and my Warmest Regards
John Seth Smith
SHIPMENT AND DELIVERY: Please take into consideration that Royal Mail is in charge of delivering your item. As far as the prompt service we endeavour providing to all our customers, it can be confirmed with the postage date electronically printed on your packet as well as the relevant postal service purchased. In the event of a postal delay PLEASE CONFIRM THE POSTING DATES FIRST. Every order is processed directly at the Post Office and a Personalised Individual Posting Receipt (WITH YOUR ADDRESS EXCLUSIVELY PRINTED ON IT BY THE POST OFFICE) is kept in order to ensure you are treated with the utmost importance and to provide the highest levels of reassurance. YOU CAN REQUEST THIS AT ANY TIME and we will be delighted forwarding it to your Amazon Email Address. Thus it would be unfortunate if you were to penalise us for any delays. Thank You Very Much for your consideration.
FEEDBACK: (7 YEARS AT AMAZON 100% FEEDBACK GOD BLESS YOU ALL) Dear friends, we truly wish to offer you the best service and attention possible and respectfully request upon leaving feedback please do so with full marks hence your full satisfaction. Should any problems arise that prevent that end then we sincerely apologise in advance and request that you please contact us before leaving feedback and we promise you we will do our best to earn your full satisfaction. PLEASE DO NOT LEAVE ANY NEUTRAL OR NEGATIVE FEEDBACK PRIOR TO CONTACTING US FIRST AS WE ASSURE YOU WILL BE TREATED WITH THE UTMOST ESTEEM AND CARE. Thank You Very Much.
INTERNATIONAL ORDERS: Dear friends, a photograph is taken of every single International Order alongside a receipt with your address printed on it by the Post Office so that we may provide you with the extra reassurance necessary that your item is on its way. YOU ARE WELCOME TO REQUEST IT AT ANY GIVEN TIME SO THAT YOU MAY REST ASSURED YOUR ITEM HAS BEEN SHIPPED. Thank You Very Much.
COMPATIBILITY: Dear friends, please ensure that your choice of Game is compatible with your Console prior to your purchase as returns cannot be accepted for compatibility issues. In order to provide more clarification to the former comment, it would be the same as buying a brand new car and asking the dealers to take it back because it doesn’t fit in the garage. Of course, you are most welcome to seek our guidance and advice should you require, in order to ensure compatibility. Thank You Very Much.
WE ARE HERE FOR YOU
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Delivery Rates and Delivery Estimates
Marketplace Dispatch & Delivery
- What are the delivery rates for Marketplace orders?
- What are the delivery times?
- Where can I get a Marketplace order delivered to?
- Which customs or imports fees do I have to pay if I order from abroad?
- Where's my Marketplace order?
What are the delivery rates for Marketplace orders?
Delivery rates for some items sold by Sellers may differ. Please check the delivery charges before you click the final "Place your order" button on the checkout page. Please note that Super Saver Delivery isn't available for Marketplace items. Postage rates and delivery information for items sold by Sellers at Amazon Marketplace can also be found when you click on a Seller's feedback rating in a list of Sellers offering an item for sale. From the page that appears, just click on "Delivery rates" or "Shipping rates" at the bottom right of the page.
Express Delivery from Marketplace Sellers is a separate service from the Express Delivery option offered by Amazon. If you're not happy with the delivery dates shown when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.
Calculating total delivery cost when you purchase more than one item.
As Marketplace orders are dispatched from different individual Sellers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same Seller at the same time. To calculate the total delivery charge, add together the appropriate delivery rates for each item.
We display the domestic standard delivery fee associated with Seller offerings to make the potential delivery costs clearer. The delivery cost associated with a particular item is also displayed while you're placing your order.
Note: Items sold by Marketplace sellers in the US or Canada may also be subject to import duties and taxes that are levied once the package reaches your country. Learn more.Back to top
What are the delivery times?
Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following time frames:
- UK: 1 - 15 business days
- Europe: 3 - 18 business days
- US and rest of world: 7 - 23 business days
If you don't receive your order after this time, contact your Seller and let them know. Please note that for Sellers dispatching from international locations, standard delivery times can vary between 3 and 23 days.Back to top
Where can I get a Marketplace order delivered to?
Sellers on Amazon.co.uk Marketplace can choose their own delivery destinations. If during the ordering process you see a message that the item you want to buy can't be dispatched to your country, it's likely your Seller has specified domestic delivery (UK) only. If the item isn't available for delivery to your location you might want to check if other Sellers are offering the same item and can deliver to your address. You could also contact the Seller to let them know that you're interested in purchasing the item. The Seller may then choose to make it available for delivery to your location.Back to top
Which customs or import fees do I have to pay if my order is being delivered to an address outside the UK?
When ordering from Marketplace Sellers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes which are levied once the package reaches your country. See here for more information.Back to top
Where's my Marketplace order?
Orders on Amazon.co.uk Marketplace are between the buyer and the Seller. Amazon.co.uk isn't directly involved in these orders and isn't an agent on behalf of either the Seller or buyer. If you've any questions about a Marketplace order, please contact your Seller directly.
Sellers are expected to dispatch goods directly to the customer. Transit times will depend on the delivery method chosen. The Estimated Delivery Dates will be shown in Your Account and in the confirmation e-mail you receive when you place your order.Back to top
Marketplace items can only be delivered to countries covered by Amazon.co.uk Marketplace. This table summarises delivery rates for all Amazon.co.uk Marketplace countries.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
floss313 values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact floss313 to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.