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4.7 stars over the past 12 months
4.7 stars over the past 12 months (205 ratings)

Frequently Asked Questions

Q: Woodbrass is a French Seller - will the the product be compatible for the UK ?
A: Don't hesitate to contact our customer service in order to get the information: 0845 6868094, local call rate UK

Detailed Seller Information

  • VAT Number: FR48422128298

Woodbrass (French seller) - Details

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    About Woodbrass (French seller)

    With 800 brands and 75,000 listed products, the french seller Woodbrass.com strives to offer you the biggest possible selection of musical instruments and accessories. Woodbrass.com offers you unbeatable prices: 15 to 70% discount on official public prices and a free delivery for an order from 170£  up.

    Today Woodbrass.com belongs to the major actors on the European musical instrument market.


    You have any questions about the product compatibility for the sold products in the UK? Don't hesitate to contact the Woodbrass customer service: 0845 6868094 (UK local call rate)

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    Woodbrass (French seller) Delivery Rates


    Listed below are delivery details for Woodbrass (French seller), including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK/GB excluding BF address Street · Standard · (3 - 18 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £170.00 £13.36
    £170.01 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 18 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Woodbrass (French seller) Dispatch Policies

     delivery through Chronopost International. Delivery takes place from Monday to Friday. The customer receives his parcels within three to four days through our partner Chronopost International (excluding parcels weighing more than 30 kg). An order that is executed before 12 o'clock will be carried out on the same day (under reserve of the availability of the product or products). The delivery can be traced on www.chronopost.fr.
    In case of absence a notice will be left in the letter box to collect the parcel at the post office designated in the notice. Chronopost does not deliver post-office boxes.

    Delivery of bulky parcels ( over 30 kg)
    In case of bulky products - especially electric pianos - the customer must check in advance the means of access (door, lift, staircase). Delivery is carried out up to the addressee`s doorstep as long as the access to it is ensured. The forwarding agent is not responsible and accountable for the delivery of goods to a storey.
    In case of an arranged delivery date for bulky products, the respective forwarding agent can offer the assistance of personell, however, this service is charged extra and directly with the respective agent.
    If the customer does not wish this service, the forwarding agent will place the product in the ground floor.


    Shipping to Channel Island
    Given prices do not include additionnal delivery charges to the Channel Islands. Please contact the seller for more information. 
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    Woodbrass (French seller) Tax Information

    All the prices of our products delivered to UK are denoted in pound inclusive of VAT without forwarding charges.
    Given prices do not include additionnal delivery charges to the Channel Islands. Please contact the seller for more information. 
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Woodbrass (French seller) with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Woodbrass (French seller)'s Privacy Policy.

    Privacy Practices

    Woodbrass (French seller) values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    The consumer is given a cancellation deadline of seven days to return his goods to the seller going into effect from the time when the order was delivered so that a replacement or refund can be executed without penalty. All articles which lie within the legal deadline are subject to replacement or refund. The date of posting is decisive for the recognition of the deadline. Reconsignment costs are charged to the customer.

    The reconsignment of products must be executed using the ORIGINAL PACKAGING and in perfect condition including any accessories and possible slips as well as the form enclosed from Woodbrass's customer service that is to be filled in properly. Articles that are returned in an incomplete, worn-down, broken, used or dirty condition will not be accepted and will be returned at the expense of the customer. The refunding of the sale price of the goods takes place within 15 days from their delivery.

    Contact this seller Phone: 0033240382935

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.