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4.9 stars over the past 12 months
4.9 stars over the past 12 months (3,479 ratings)

Frequently Asked Questions

Q; Why are you so low on price ?

A; We buy from manufacturers directly and in large numbers and we pass that benefit to you.This also means that you get ORIGINAL product and not copies or fakes which are common on internet.

Q; Do you ship from your own stock?

A;Yes we do. We do not get orders and then try to obtain stock. This speeds the delivery timing to you.

Q; Are all of your stocks new?

A;We only ship brand new original packed as supplied from major manufacturers.

Q; What happens if I buy and Change my mind ?

A; You have 7 days from the date you receive your order to change your mind and you have to advise within that period . You will be given authorisation to return within 3 working days  the unwanted item at your cost in original condition you received so it can be sold again  as new. Our fulfilment house may deduct part of their fulfilment cost and expedited charges will not be refunded.

Q; Do you give full refund or replace if the stock you supply is not as was advertised or if its faulty out of box.

A; If the product is not what it was advertised or it has manufacturing fault (not according to published specification  and is verified on return by Engineer), then we will authorise return and bear the cost of shipping and will supply a replacement or refund (at our choice) within a reasonable time. If however unit comes back and no fault is found or it has been damaged then you will only get partial refund).Same applies if unit is not complete when its sent back.

Q; What if the unit develops fault within first 28 days?

A; If the unit goes faulty (manufacturing) within the first 28days then we will authorise return based on test when we get the unit. Then an Engineer will check and if its found to be Manufacture faulty (you will get replacement or full refund) rather than misuse, Damage or according to specification, when a reasonable charge will be made which you have to pay, before unit is returned. Unit must be complete as you received at time of purchase.

Q; What happens if unit goes faulty after 28days ?

A; Every product carries its own manufacturers warranty for at least one year. After the 28days, you can exercise this warranty and send unit directly to manufacturers or their service centre who has the expertise and parts  to service the product efficiently, we will of course assist you if you any assistance. Details of warranty are normally in the box when you get or on manufacturer's website.

 Q; How do you ship goods to EU countries and with what Specification;

A; All our products are mainly sourced in UK and have UK & EU safety and warranty through respective manufacturers. If the product has a mains plug we will usually either change the lead to 2 Pin or add a 3pin to 2pin convertor so it can be used with 2Pin plugs. If a product has a TV tuner, it will be PAL-I (UHF) , but some time multi system, please enquire before purchase to avoid issues as you will bear the cost of return if you order without asking. We will use Royal Mail International & DPD courier for our deliveries to EU, please be patient as it may sometimes take longer than estimated due to many factors . It is strictly your responsibility to check the specification before ordering . If you are not sure please ask.

Detailed Seller Information

  • VAT Number: GB415068175

magicdiscounts - Details

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    About magicdiscounts

    Welcome to magicdiscounts.

    We are online business specializing in consumer electronics known for our excellence and competitive prices. We sell brands such as Panasonic, Sony, Samsung, Sanyo and Toshiba. We have more than 30 years of experience in selling Consumer Electronics.

    We work very hard to provide exceptional customer service. Please let us know if we can improve your online experience.

    We would be grateful for your recommendation of our site to your family & friends.

    Please visit us again and often. Please Note our working hours are Monday to Friday 10AM to 6.30 PM. We are closed Bank holidays as well.

    We communicate mainly through Amazon messaging service for optimum efficiency and to avoid misunderstandings. We aim to respond within 24 working hours. (We are close Sat & Sun).WE ALWAYS RESPOND TO EVERY MESSAGE.IF YOU HAVE NOT HEARD WITHIN A REASONALE TIME WE SUGGEST YOU SHOULD CHECK IN YOUR SPAM FOLDER OR ON AMAZON MESSAGING SITE FOR OUR RESPONSE.


    If for any reason you are unhappy with something that we may have done wrong, please give us an opportunity to try and explain & try to correct it before leaving us a Neutral / Negative feedback. Amazon counts both of these as negative in rating. After all we are all human and make mistakes.



    Thanks you for your business. WISH YOU A MAGICAL EXPERIENCE!

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    magicdiscounts Delivery Rates

    Please check shipping cost before ordering as no claims will be entertained or discussions entered in with regards to shipping cost after you confirm your order. Please note that FREE SHIPPING is only for mainland UK. All other regions have extra shipping cost . You can view rates on our shipping policy, alternatively you will see this charge before final check out. You do not have to proceed if you are not entirely happy with any aspect of your order and you can cancel before check out.

    Please note we use a professional fulfillment house to prepare and ship all our parcels and packages for your peace of mind. The shipping cost you pay includes ; Shipping cost to them, Handling by them, Stock control, Preparation, Packaging, labeling , shipping, Insurance and Amazon fees etc. All shipments are weighed and prepared under CCTV for security and good practice.Please note that 'FREE SHIPPING' merely means that he fulfillment cost is included in the price of product.

    PLEASE NOTE; YOU MUST ADD A FURTHER 1-5 WORKING DAYS FOR STANDARD AND 1-2 WORKING DAYS FOR EXPEDITED DELIVERY BY COURIERS ADDED TO BELOW ETA . THEREFORE OVERALL ORDER TO DELIVERY TO YOU SUBJECT TO YOUR LOCATION AND WEATHER CONDITIONS ETC. ARE ESTIMATED AS ;

    STANDARD SHIPMENTS ; 3 TO 10 WORKING DAYS

    EXPEDITED SHIPMENTS ; 2 TO 4 WORKING DAYS

    EUROPE ZONE 1                 ; 7 TO 10 WORKING DAYS

    EUROPE ZONE 2                 : 7 TO 12 WORKING DAYS

    WE WILL ALWAYS DO OUR BEST TO BEAT ABOVE ESTIMATES



    Listed below are delivery details for magicdiscounts, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£2.00
     per Shipment£0.00£6.90
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£3.00---
     per Shipment£6.90---
    Europe Zone 1ETA3 - 7 days---
     per Item£5.00---
     per Weight (kgs)£0.00---
     per Shipment£10.00---
    Europe Zone 2ETA3 - 7 days---
     per Item£5.00---
     per Weight (kgs)£0.00---
     per Shipment£25.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    magicdiscounts Dispatch Policies

    At magicdiscounts we do our very best to ship your item promptly and inexpensively! After you have paid for your item and your order has been released to us by Amazon , we will usually send it within 1-3 business days or faster by Expedited . You must allow at least 1-2 days for shipper to deliver.

    We generally use DPD, Parcelforce or Royal Mail Recorded delivery or Tracked system. Please ensure that once the parcel is delivered at your address the parcel is checked for any sign of damage or shortage and signed accordingly. Once they obtain a clean signature , no claims will be accepted. YOU HAVE TO TRUST THE SHIPPER AS WE DO.

    If you are not at home when they try to deliver, they normally will leave a card and take your parcel to nearest Post /Sorting Office or their depot for you to collect or arrange re-delivery. If you do not receive your parcel and have not had notification within a week , please contact us and we will trace & investigate immediately. Please note that your shipment is only paid for one delivery attempt, after that it is your responsibility to obtain either by collection or arrangement with Royal Mail/Parcelforce/DPD.

    Please note that its very unlikely that you will not received your orders promptly, but in the rare occasion that parcel is lost by carriers, you must understand that we have to allow reasonable time for Ryal Mail to try and trace your parcel based on their 15 working days. Thank you for your understanding.

    Please do not hesitate to contact us with any concerns , we will work with you all the way until you are happy with your transaction.

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    magicdiscounts Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide magicdiscounts with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to magicdiscounts's Privacy Policy.

    Privacy Practices

    magicdiscounts values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact magicdiscounts to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page MAGICDISCOUNTS ADDITIONAL RETURNS & REFUND GUIDANCE

     We understand that items may need to be returned.

    General conditions for return
    • Requests for return of items must be made in writing by e-mail
    • All requests for return should provide the following details:
    - The correct order reference number
    - Reason for return
    - In the case of faulty products – the nature of the fault
    • You may only return your item once we have contacted you to confirm your request for return
    • All returned goods should include a note with the same details as required for the request for return (a printed copy of your correspondence with us to return the item will suffice)
    • We strongly recommend that any packages you send back to us, are fully insured and that you ship using a service that can provide a proof of delivery
    • We will not be responsible for any items which you send back to us that are lost or damaged in transit.

    • PLEASE NOTE ; WE DO NOT REFUND SHIPPING COST FOR GOODS SOLD OUT OF MAINLAND UK . CUSTOMER IS RESPONSIBLE FOR BOTH SIDE SHIPPING COST FOR THESE TRANSACTIONS .


    Any returns that do not meet the above conditions will not be accepted

    Returns within 14 days of delivery
    • You must notify us in good time and ideally within 7 days of delivery of any item that you wish to return back to us to give enough time for our authorisation and goods to reach our supplier within 14 calender days or it will be rejected.
    • The ‘General conditions for return’ apply.
    • We will not refund part of the fulfillment cost or the EXPEDITED charge and you will be liable for the delivery charge when returning the product. We will however give you full refund for the actual value of product and shipping cost only.
    • Returned goods must be complete, unused, in 'as new' condition, and must be returned with the original box, packaging and accessories.
    • Where a refund is requested:
    - Products returned to us complete, ‘as new’, unused and in the original box will be refunded the full invoice price of the item only i.e. Fulfillment & Expedited will not be refunded.
    - Products returned to us incomplete i.e. missing manuals, accessories etc. will incur an appropriate charge which will be deducted from the refund
    - Products returned to us which have been opened, seals broken, packaging not intact, will incur a fee of up to 35% of the price paid for the goods, subject to condition. Hygienic products can not be returned unless they have original seal under this section.

    Returns of faulty goods – within 28 days of delivery
    • Faulty products may be returned within 28 of delivery for a replacement
    • The ‘General conditions for return’ apply
    • We will dispatch a replacement product once the original item has been received and investigated as per your stated fault. If no fault found, there will be an Engineer cost and shipping cost involved.
    • The replacement of products does not apply to faults caused by accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer’s instruction.

    Returns of faulty goods – after 28 days of delivery
    • All products carry a minimum one year guarantee with respective manufacturer who acts as our service agent through their network of service centers. Direct arrangements will ensure speed & efficiency. Details are supplied in the original package, but if you need help. Please contact us.
    • The ‘General conditions for return’ apply.
    • You will be liable for any delivery charges arising from the return and replacement of fault products.
    • The repair of products does not apply to faults caused by Commercial use Wear & Tear, accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer’s instructions.

    If you have any doubts please contact us. We will be more than happy to help.