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4.8 stars over the past 12 months
4.8 stars over the past 12 months (4,768 ratings)

Detailed Seller Information

  • VAT Number: GB813706346

eHome - Details

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    About eHome

    Established 2002, eHome (Allcam) specialises in consumer electronics, computing & photographic accessories, and home & office furnitures. We also design and makes our own range of electronic and computing accessories. 

    Our business is geared to the online marketplace (like Amazon & eBay): we only sell what we have good knowledge as well as competitive cost. We buy at clearance prices huge lots of Fujifilm, Samsung, Canon, Kodak, Sony, Nintendo, Targus, Belkin, ASUS, Toshiba, Sandisk products from manufacturers and official distributors, and store them in our self-owned 15,000 sq ft warehouse in Birmingham city center. Our customers can be assured that we have the lowest possible product cost and overhead in our industry.

    We firmly believe in offering fair prices for our products, as well as treating our customers fairly. Allcam (eHome) has been a profitable business since establishment in 2002, and it is the best assurance for our half a million customers that their product warranty and after-sale service is really guaranteed. In 2013 our turn over is around £5.6 million but our founder and CEO, Dr Paul Zhu, is still in the very front line in serving customers daily.

    If you have any queries regarding our products and services, you can always contact us directly:

    Full address:
    Allcam
    Mobile Products LTD,
    Merit
    House, Stanhope Street,
    Birmingham
    B12 0UX,
    Tel
    +44 115 8226589, 0121 4408900,
    Fax
    +44709 698 2089,
    Email:
    sales@allcam.co.uk

    Our VAT Registration number:
    GB813706346 (registered since 2002)

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    eHome Delivery Rates

    Is delivery always free? What are the postage costs?

    • For UK mainland addresses, we do offer free economy service (except very heavy >20Kgs and very long items >1.5 meters), we also offer express delivery service for £3.99.
    • For other UK addresses like Channel Islands, Northern Ireland, Scottish Highlands, and Isle of Man we also offer free economy service for items under 20 Kgs in weight and 1.5 meter in length. Delivery for anything over costs £9.98
    • For orders shipped outside UK, we normally charge postage on top of the item cost, please check each individual listing for details.

    Listed below are delivery details for eHome, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£3.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.50---
     per Shipment£5.98---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.50---
     per Shipment£6.50---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£0.30---
     per Shipment£10.00---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£0.50---
     per Shipment£12.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    eHome Dispatch Policies

    Orders are normally shipped within 1 business day from our Birmingham warehouse. Orders placed & fully paid for before 1pm will usually ship on the same business day (“Business Day” means Monday to Friday, excluding bank holidays).

    Can I collect my order from your Birmingham address? 
    Yes. We are open to the public Monday to Friday 9:30 to 17:30 (excluding bank holidays). You don’t really need to order in advance either; you can check the stock and only pay if you are satisfied. We can accept cash or chip & pin credit/debit card over the counter.

    Appointment is not required but it is better to verify the stock status especially when it is showing 5 or less in stock on Amazon.

    Which company will you use to send my order?
    We use Royal Mail (Post Office) and a number of courier firms such as ParcelForce, DPD, TNT, DX, DHL, and UPS.

    How do I know my order has been dispatched? Will you send me the tracking information? 
    Amazon will automatically email you the delivery confirmation on the evening your order was shipped. The email typically includes the shipping service (company & service level), and tracking number.

    Please contact us with any despatch enquiries as we can usually resolve any questions very quickly.

    Which service will be used to send my order?
    Our system software will choose the appropriate shipping service for your order based on the following (in order of priority):

    1. The service level you paid for. Customer who paid express postage will have their order shipped by courier next working day service, or Royal Mail special delivery, or Royal Mail 1st class recorded
    2. The shipping destination. Couriers normally charge a lot more for shipping to offshore locations like Northern Ireland, Channel Islands, Scottish Highland, and Isle of Man, so we tend to use Royal Mail more for those destinations.
    3. The total value of the order. We offer free postal insurance as standard, for high value orders (£49 and over) we will send via a traceable service such as courier or Royal Mail recorded/special delivery.
    4. The total weight of the order. Generally it is cheaper to send via courier for any parcel over 1Kg in weight (2Kgs in case of off-shore and foreign destinations).

    Is delivery always free? What are the postage costs?

    • For UK mainland addresses, we do offer free economy service (except very heavy >20Kgs and very long items >1.5 meters), we also offer express delivery service for £3.99.
    • For other UK addresses like Channel Islands, Northern Ireland, Scottish Highlands, and Isle of Man we also offer free economy service for items under 20 Kgs in weight and 1.5 meter in length. Delivery for anything over costs £9.98
    • For orders shipped outside UK, we normally charge postage on top of the item cost, please check each individual listing for details.

    Where is my order? The tracking link/number is not working? 
    We offer free postal insurance as standard. Your order is safe with eHome (Allcam). 
    On the day we shipped your order, our system will automatically update Amazon and it in turns send you a dispatch confirmation email  This normally contains information like which shipping company /service used, and tracking number (if available).

    The tracking information usually becomes active after the courier has collected your parcel and unloaded the van at their depot. This is normally late evening on the dispatch date.

    If your order has been dispatched several days ago but you have not received it, the first thing to do is to check the tracking info in our dispatch notification email, and if there is a tracking number, please also try to track your parcel online. Sometimes your family or neighbour may have already signed for the parcel. Only on very rare occasions are there problems with delivery and on each occasion we will spend as much time as needed to resolve the issue.

    What happens if I will not be available on the delivery date? What to do if I missed a delivery? 
    The courier or the postman usually leaves a 'calling card' for all missed deliveries. The details for re-arranging delivery (or collecting the parcel in person from a nearby depot) are printed on the card.

    Sometimes the courier or postman may leave your parcel with one of your neighbours, and they normally leave you a card to inform you which neighbour received the parcel for you. We understand this is a mixed blessing which people live in a friendly community love but people who live in difficulty community hate.

    On rare occasions couriers/postmen for whatever reason fail to leave a calling card. In this instance we will quickly locate your parcel and resolve the issue and make a complaint to the courier company involved.

    If you have experienced any problems with delivery please contact us and let us know. We will not tolerate courier companies who let our customers down.

    If I missed a delivery, will the parcel be left at my local post office?
    No. However if your order was shipped via Royal Mail or ParcelForce, you can arrange a re-direct of the parcel to your local post office following the instructions on the calling card. Please note Royal Mail may charge you a small fee for the re-direction.

    If I missed a delivery, can I re-direct it to my work / an alternative address?
    Sorry, we are not allowed to change your delivery address as per Amazon policy. We do understand most customers also work during the delivery hours; and we recommend customers set their work address as their delivery address when they place the order.

    Will the courier/postman phone me prior to delivery? Can you pass my special delivery requirements to the courier/postman? 
    Yes and No.

    Couriers/Postmen are under great pressure to improve efficiency, which brings nice savings to online shoppers, for example, most professional Amazon sellers offer free economy postage. However this also means couriers/postmen don’t have much time to phone the customers or check the “Special Instructions” (in small print, on a 4”x4” or 4”x6” label).

    So even though we can happily print your “Special Requirement” on the label, it is possible it will be overlooked by the couriers/postmen. The more effective way is to leave a big note on your door, for example: “Dear TNT Driver, Leave the parcel in the garage at the back, and take this signature strip as your proof of delivery”, or “Dear Postman, Leave the parcel with neighbour at Number …”

    How soon will I get my order?
    As mentioned earlier, we normally dispatch all orders within 1 business day.

    For UK mainland customers, you will receive your order:

    • The next business day following the dispatch date if order shipped by courier or Royal Mail Special Delivery.
    • One to five working days following the dispatch date if order shipped by Royal Mail 1st or 2nd class.

    For customers in Northern Ireland, Channel Islands, Scottish Highland and other offshore locations, you will receive your order:

    • Within two business days following the dispatch date if order shipped by courier or Royal Mail special delivery.
    • Two to Ten days following the dispatch date if order shipped by Royal Mail 1st or 2nd class.

    Do you ship to my country?
    Our warehouse is in Birmingham, UK. We ship to most of the EU countries such as Germany, France, Italy, Spain, Ireland, Holland, Belgium, Austria, Luxemburg, Portugal, Finland, Sweden etc. (excluding those islands in the middle of the sea),  as well as certain non-EU countries like Australia, Canada, Japan, and USA. For any other countries please contact us in advance to confirm if delivery to your location is available.

    Please note NOT all products can be shipped internationally, for example large item such as projection screens and certain TV stands like FS401 and FS402, are over the length limits of our couriers (TNT / DPD: 1.75meter;  ParcelForce: 1.5meter)

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    eHome Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide eHome with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to eHome's Privacy Policy.

    eHome's Privacy Policy

    eHome takes your privacy very seriously, we will not disclosure your data to any 3rd party. We never trade your data. eHome does not retain any credit card info, and all other info (your name, address, telephone, email) are encrypted and stored in our secure server.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact eHome to get information about any additional policies that may apply:

    Contact this seller Phone: 01214408900

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Customer Service & Warranty

    We are very proud of our after-sales service. We have honoured all our warranty commitments to our customers from the very beginning and will continue to do so. We have kept the same Amazon shop and remain the same company since 2002. You will appreciate our efforts if you ever purchased anything from fly by night sellers (or sellers keep closing old Amazon shops and opening new ones), or a bankrupt company such as Camerabox or Savastore, just to name a few.

    You can always return your purchase within the first 30 days (double the legal requirement of 14 days). Please make sure it is kept in original condition and send back to us along with copy of our Sales Invoice and a short note explaining the reason for your return (change of mind, not compatible, battery life too short …), as well as your requests ( refund, replacement, replacing with an alternative product…).  Our return address is: eHome, Merit House, Stanhope Street,
    Birmingham B12 0UX, United Kingdom, Tel: 0121 4408900

    Do I need an RMA number before I return something?
    Unless the item cost is very low, we normally include a Sales Invoice in the parcel when we ship your order, and you can normally use the invoice number as your RMA number within the first 30 days. 
    After the 30 days, you will need to contact us before making a return.

    Do you refund the return postage?
    Yes, but only if the product is defective or we have made a mistake and the product is returned within 30 days. If you changed your mind, or ordered the wrong product, we expect the customer to take the responsibility for the return postage.

    How do I claim the free extended warranty?
    Your extended warranty is automatic; you don’t really need to do anything other than keep our Sales Invoice which is sent to you along with your order.

    If your product develops a fault please contact us and we will let you know what to do. Normally the first years warranty is provided by the manufacturer, so you maybe asked to contact the manufacturer directly or send the faulty product to the manufacturer’s service centre, usually this is a simple online booking which we can also help you with. After the 1st year we would normally ask you to send the faulty product back to us and we will either repair it or replace it with an item in similar or better condition (specification).

    Can I return the faulty products back to you in the first year instead of the manufacturer?
    Yes. However this also means you forgo the first year warranty with the manufacturer, and move our extended warranty forward, so the overall warranty period may be reduced. We will certainly remind you on this point when we send the return instructions.