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Frequently Asked Questions
A: All our items are shipped directly from Shenzhen, China.
Q: How long does it takes to arrive after paid for item?
A: It usually takes about 10-30 days to receive after paid for item.
Q: Can I track my item and how?
A: Sorry but item can not be tracked normally.
Q: What service do you use to ship my item?
A: We use flat airmail.
Q: Can I return the item if the item is defective?
A: Yes you can, we may request you to send us photo for confirmation. For low value items, you may need not to return after confirmed, you can get refund or replacement directly. For high value items, you may need to return it, if item tested to be faulty after received, we will refund return postage to you.
Q: Can I return the item if I am not satisfied?
A: Yes you can if you are not satisfied, but you need to pay for return postage since item is not defective.
Q: Can I get my return postage back if item is defective?
A: Yes you can after we received and tested it to be faulty.
Q: Will all items come in original package?
A: No we may re-pack the item to reduce shipping weight paper and bag waste.
Detailed Seller Information
- Business Name: ChangJiu Liu
- Business Type: Business
- Customer Services Address:
- Room B101, 3rd Building, LiZhu Garden, ZhuGuang Road, XiLi,
- Nanshan District
- Business Address:
- Room B101, 3rd Building, LiZhu Garden, ZhuGuang Road, XiLi, NanShan District
Hielec(Ship from China) - Details
- Store front:www.amazon.co.uk/shops/A2LDYN5AM2F3L3
For questions regarding products, order delivery, or returns, please contact Hielec(Ship from China) Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Hielec(Ship from China)Welcome to our store: Hielec.We are online seller selling all kinds of products from Shenzhen, China. We aim to provide quality products with competitive price on Amazon.We want to establish a long term business relationship with all customers, so we are trying our best to satisfy each customer. We are professional and experienced seller, we also want to be considerable for customers.Enjoy shopping with us, with any questions, please feel free to tell us, and we will response as soon as possible! Thank you!
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Hielec(Ship from China) Delivery Rates
We really appreciate your business and wish you could have fun with our products!Please kindly be aware that item is from China and it may takes 10-30 days to arrive. We are trying our best to ship as fast as we can, we do everything under our control to make the shipping faster!We appreciate your 5 star shipping rates if your item is sent within 24 hours after paid and get item within 10-30 days!With any question,please do feel free to contact us,we are always with you and ready to help!
Listed below are delivery details for Hielec(Ship from China), including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 7 - 23 days per Item £0.49 per Weight (kgs) £0.00 per Shipment £0.00 UK - Mainland Street PO Box ETA 7 - 23 days per Item £0.49 per Weight (kgs) £0.00 per Shipment £0.00
* Delivery Rates for Books, Music, Video and DVDUK
7 - 23 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We are always trying our best to provide efficient and low-cost shipping service so we can offer competitive price.Followings are details:1.We usually ship within 24-48 hours after payment received.2.Items are shipped from our warehouse in ShenZhen, China.3.Items are shipped via Standard Airmail without tracking. We may upgrade it to registered if the price is over 40.4.Shipping time is about 10-30 days to United Kingdom.5.If you do not receive it within 25 days,please contact us, and we will offer full refund or reship the item to you.6.If item received damaged or defective, please contact us first, we will offer full refund or replacement to you!
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Hielec(Ship from China) to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Gift MessagesAll gift messages are free! You can add a gift message for each item in your order. We will print message paper in package.
Please tell us if you want to get it gift wrapped.We can offer free gift wrap for items over 40 if buyer want, free gift message is included.If you have any personal request for any item even lower than 40, also please feel free to let us know, we will try our best to offer any service we have for you.