Recent Feedback:

4.9 stars over the past 12 months
4.9 stars over the past 12 months (1,023 ratings)

Frequently Asked Questions

Q: When will I receive my item?

A: Deliveries to the UK are generally by DPD Interlink couriers and are 2 - 3 working days, smaller purchases are sent by Royal Mail and are generally 3 - 5 working days delivery time.

Q: Why do Amazon quote up to 20 days delivery from you?

A: We are based in Ireland and it is Amazon's policy to group Ireland with the rest of Europe and base the delivery time on the potential longest delivery time from mainland europe.






Detailed Seller Information

  • Business Name: Value Technology Expertise Limited
  • Business Type: Electronics Retailer
  • Trade Register Number: 469942
  • VAT Number: IE9701551B
  • Customer Services Address:
    • VTEL 2413 Euro Business Park
    • Little Island
    • Cork
    • Co Cork
    • IE
  • Business Address:
    • 2413 Euro Business Park
    • Little Island
    • Cork
    • Cork
    • IE

BigWhiteRabbit - Details

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    About BigWhiteRabbit

    BigWhiteRabbit is operated by VTEL, VTEL stands for Value Technology Expertise Ltd and was formed in 2008 to bring value in technology products to the people of Ireland and the UK. Started at the height of the recession, the aim was to bring the best value and quality to the market place, while at the same time reducing prices, another paramount aim was to offer the best customer service possible, something that had begun to worsen throughout the retail sector.

    Operating online, VTEL began to build a very strong loyal customer base and receives many return customers each week, the ranges were expanded to include non technology products and has expanded to over 1200 product lines.  

    BigWhiteRabbit offers the same top quality service, prices and range, all delivered quickly to your door and with a full aftersales service.

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    BigWhiteRabbit Delivery Rates



    Listed below are delivery details for BigWhiteRabbit, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    UK/GB excluding BF address Street · Standard · (3 - 18 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £2.99 £0.00
    £3.00 to £10.00 £0.00
    £10.01 to £20.00 £0.00
    £20.01 to £50.00 £0.00
    £50.01 to £200.00 £0.00
    £200.01 to £1,000.00 £0.00
    £1,000.01 to £2,000.00 £0.00
    £2,000.01 to £2,050.00 £0.00
    £2,050.01 to £2,100.00 £0.00
    £2,100.01 to £2,200.00 £0.00
    £2,200.01 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £10.00
    UK - Mainland Street PO Box · Standard · (3 - 18 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £1.00
    £10.00 to £20.00 £2.00
    £20.01 to £40.00 £3.00
    £40.01 to £100.00 £5.00
    £100.01 to £1,000.00 £5.00
    £1,000.01 to Up £10.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £2.00
    £10.00 to £20.00 £3.00
    £20.01 to £40.00 £5.00
    £40.01 to £100.00 £10.00
    £100.01 to £1,000.00 £20.00
    £1,000.01 to Up £20.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £2.00
    £10.00 to £20.00 £7.50
    £20.01 to £40.00 £10.00
    £40.01 to £100.00 £20.00
    £100.01 to £1,000.00 £25.00
    £1,000.01 to Up £20.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £2.00
    £10.00 to £20.00 £10.00
    £20.01 to £40.00 £15.00
    £40.01 to £100.00 £30.00
    £100.01 to £1,000.00 £50.00
    £1,000.01 to Up £50.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.00
    £10.00 to £20.00 £10.00
    £20.01 to £40.00 £10.00
    £40.01 to £100.00 £40.00
    £100.01 to £1,000.00 £60.00
    £1,000.01 to Up £50.00
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £3.00
    £10.00 to £20.00 £10.00
    £20.01 to £40.00 £20.00
    £40.01 to £100.00 £40.00
    £100.01 to £1,000.00 £70.00
    £1,000.01 to Up £1,000.00
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £3.00
    £10.01 to £20.00 £10.00
    £20.01 to £40.00 £20.00
    £40.01 to £100.00 £40.00
    £100.01 to £1,000.00 £70.00
    £1,000.01 to Up £1,000.00
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £5.00
    £10.00 to £20.00 £10.00
    £20.01 to £40.00 £20.00
    £40.01 to £100.00 £40.00
    £100.01 to £500.00 £100.00
    £500.01 to Up £250.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 18 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    BigWhiteRabbit Dispatch Policies

    All UK deliveries for larger items and purchases over £50 are made by DPD Interlink couriers on a 2 working day delivery, delivery times quoted on the order with a range of 20 days should be ignored and you should refer to your tracking number supplied on your order page or contact me for further information. Other deliveries are by Royal Mail and are between 3 and 5 working days delivery, if you are unsure about your specific delivery, contact me for confirmation.

    Deliveries in Ireland are normally next working day, if your item has not arrived within 2 working days from the date of despatch, please contact me so that I can track the order.

    United Kingdom:

    Deliveries to the UK are between 3 and 5 working days, if you have any queries regarding your delivery, please contact me via email. If your item is being delivered by courier (Items over £30) to the UK and it has not arrived within 4 working days PLEASE contact me via  email so that I can contact the courier as they may need extra information to complete the delivery, please note that regular post deliveries are handled by the Royal Mail via Heathrow and from time to time there may be a delay of up to 2 days handling by the Royal Mail before despatching to the sorting offices, if the delay is more than 5 working days from despatch, please contact me.

    Europe:

    Deliveries to european countries generally take 5 - 7 working days, but this will vary from country to country and other delays may occur, if your item has not arrived after 10 working days, please contact me

    Worldwide:

    Most worldwide deliveries are sent by recorded mail, delivery times can vary and can be up to 21 working days, if you feel that the delay has been excessive, please contact me via email  and I can track the delivery.

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    BigWhiteRabbit Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page

  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide BigWhiteRabbit with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to BigWhiteRabbit's Privacy Policy.

    Privacy Practices

    BigWhiteRabbit values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact BigWhiteRabbit to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Additional Returns Information

    Please note that BigWhiteRabbit is happy to take returns from customers and the Amazon returns policy applies to 'Change of Mind' refunds, i.e items that do not have a fault and are as described in the listing, the return is then deemed to be a customer 'Change of Mind' return.

    Items sold by BigWhiteRabbit on Amazon UK are priced including a free delivery on purchase, however this does not mean that it is free for us a company to post, therefore for change of mind returns the following will apply:

    1) The item must be returned in perfect condition and unopened
    2) The item must be returned at the buyers expense to the Republic of Ireland
    3) The actual cost to us of postage to the buyer originally will be deducted from the final refund amount.
    4) Any used, damaged or items with packaging missing will be subject to a fee according to the discount required to resell the product as a used item and will be deducted from the final refund.

    These conditions are in fully in compliance with the Amazon customer returns procedures and costs applicable to 'Change of Mind' returns

    Please note that if your purchase has a fault or is not as described in the listing the above does not apply and please notify us so that appropriate action can be taken. BigWhiteRabbit will ensure that no customer is any way out of pocket with regards to items that need to be replaced due to manufacturers faults.

    If you are reading this before you purchase, I would urge you to check all the details in the listing pages, make sure that the item is what you are looking for and if you have any questions then message us via the Amazon messaging service and we will be happy to answer any questions that will reduce the chances of the item being purchased needing to be returned due to its unsuitability.

    Thanks

  • Top of Page Christmas Deliveries

    We are based in Ireland and we use UPS Couriers with a 2 working day delivery, this means that very often you will receive your purchase before a UK seller has even despatched it. Amazon have a policy of informing buyers that a purchase will take up to 20 days to arrive, this is simply not accurate and whereas from time to time there may be delays in deliveries these are rare.

    I would urge you to contact me if you in any doubt about the delivery time of your purchase and we will be despatching for Christmas delivery to the UK right up until the 17th December on most purchases.

    Thanks