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Detailed Seller Information
- VAT Number: GB393702244
ASK - Details
- Store front:www.amazon.co.uk/shops/A2L0UV81X3JLZ5
For questions regarding products, order delivery, or returns, please contact ASK Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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ASK Electronics is Britain's leading consumer electronics supplier. For the past 25 years we have offered a wide range of high quality electronics at attractive prices - all delivered with our trademark attentive service from our home on Tottenham Court Road in central London.
With over four floors of consumer electronics, ASK has one of the largest retail outlets in central London. Please give us a visit if you would like to touch & try the products. We are located at the following addresses;
ASK - 248 Tottenham Court Road, London, W1T 7QZ
KAMLA - 251 Tottenham Court Road, London, W1T 7RB
We only deal in top brand, UK-warrantied products from UK manufacturers. That means no imported 'grey' products. It means the best Sony laptops, Panasonic TVs, Canon cameras and Apple iPods. It means the best deal for you.
If you have any queries you can contact us by email at email@example.com or just give us a call on 020 7307 8321.
Please note we do not have any control over the product information displayed listed by Amazon and we do not make any representations as to its accuracy. We will not be liable for any purchasing decision you make with regard to suitability of the product for any specific purpose you have in mind based on that information unless such suitability is confirmed by us in writing.
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ASK Delivery Rates
Listed below are delivery details for ASK, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £14.99 £0.00 £15.00 to £49.99 £0.00 £50.00 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to Up £9.99 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £14.99 £0.00 £15.00 to £49.99 £0.00 £50.00 to Up £0.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £19.99 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £24.99 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £34.99
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Please note non-receipt of goods must be reported within 5 working days from date of shipment notification which will allow us to further investigate with the courier.
For Customer's wishing to order a 32" or greater size LCD/Plasma TV, we are only able to provide delivery within UK Mainland (England, Wales & Scotland).
Unless noted otherwise in the ordering pipeline ASK aims to ship all items within two working days of receiving order. All confirmed orders received before 4pm from Amazon will be processed for same day dispatch. Next Day deliveries only apply to the next working day.
Working Day is Monday to Friday, excluding Bank Holidays.
Please note due to certain extended delivery areas, the following postcodes will take longer for delivery and is not valid for next day delivery service;
HS1-HS9, IM, IV21-IV24, IV26-IV28, IV40-IV56, KA27-KA28, KW, PA20, PA21, PA41, PA60, PA61-PA78, PA80-PA88, PH15-PH16, PH36-PH44, TR21-TR25 & ZE
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
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Returns and Refunds
At ASK we sell products of the highest quality from the top brands. We are authorised dealers for all the products that we sell, so you can be safe in the knowledge that when you buy from us you are getting the full manufacturer warranty and after sales service. On the rare occasion that a product supplied by us is faulty, develops a fault, is damaged on arrival or is simply unwanted, here is what to do:
Unwanted Product Returns within 14 days
If for any reason you are not satisfied with your purchase within the first 14 days of receiving your order then simply return the product to us. The product must be returned in its original condition, with undamaged packaging and unused for a full refund. No questions asked and no reasons needed. We will give you a full refund, your satisfaction is our main priority.
If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.
We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. If you have opened the box to examine the product you must have done so without damaging or marking the product in any way.
After 14 days, unwanted goods will only be accepted at ASK's discretion and will be subject to a 15% restocking charge.
Please note we are unable to accept returns for in-ear/canal headphones due to hygienic reasons.
Return of faulty goods within 28 days
If your product is faulty when you receive it or develops a fault within 28 days of purchase, we will offer you a full refund or a replacement. This does not apply to faults caused by accident, neglect, misuse, dropping, damage resulting from exposure to sand and water or failure to follow manufacturer's operating instructions. The fault will have to be verified by us or our service agents or the manufacturer of the product which can take a few days.
Once the fault is confirmed you will have a choice of a replacement, free repair or a full refund.
If you require a refund then the product must be returned in its original and undamaged packaging with all the accessories and instruction manuals. If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.
Return of faulty goods after 28 days
If your product develops a fault after 28 days but within the warranty period then you can get it repaired for free. You can either return the faulty item back to us for repair or for some products, we can arrange for it to be repaired through one of the manufacturers' service agents. This does not apply to faults caused by accident, neglect, misuse, dropping, damage resulting from exposure to sand and water or failure to follow manufacturer's operating instructions.
You will be liable for all the delivery charges for return and replacement of the faulty product. Follow our Return Procedure to return the product.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUATORY RIGHTS
Simply contact us by email to firstname.lastname@example.org quoting your order number, date of purchase and stating how you wish to return the product. We will then email you back with a RAN (Returns Authorisation Number) and further instructions.
Once you have received the RAN you may return the product back to us using one of the following options:
248 Tottenham Court Road
(Remember to bring along your proof of purchase or RAN)
Delivery by courier
Amazon Returns @ ASK
248 Tottenham Court Road
(Please ensure you get insurance cover for the full value of the product as we will not be liable for any loss or damage in transit)
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.