Recent Feedback:

4.7 stars over the past 12 months
4.7 stars over the past 12 months (751 ratings)

Frequently Asked Questions

Q: My item has arrived but it is not quite what I thought it would be and I would like to return it for a refund, what should I do and how long do I have to return it.
A: You have 30 days from the date you received your order to return to us any unwanted items in an unused condition in there original packaging, you must obtain authorization first from us through Amazon before sending.

Q: Do I have to pay for the return postage for an item I want to send back for a refund.
A: Yes we do not offer free collections or returns, it is the customer responsibility to pay for return postage costs in all instances.

Q: My item has arrived but is damaged.
A: Under the distance selling regulations you have 7 working days to return the item from when you received it for a refund.

Q: I purchased an item of footwear that does not fit, can I exchange for a different size.
A: Yes you can but you must return at your own cost and we will issue a refund for the items price alone. You can then reorder the size required.

Q: I purchased an item and the dimensions and weight are not exactly the same.
A: All dimensions and weights are approximate.


Detailed Seller Information

  • Business Name: GLOBAL OUTDOORS LTD
  • Business Type: Retail/wholesaler
  • Trade Register Number: 8401215
  • VAT Number: GB940919410
  • Phone number: 07977552284
  • Customer Services Address:
    • 78 Higher Lane
    • Lymm
    • Cheshire
    • WA13 0BG
    • GB
  • Business Address:
    • 78 Higher Lane
    • Lymm
    • Cheshire
    • WA13 0BG
    • GB

Koala Products - Details

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    About Koala Products

    Koala Products is committed to providing each customer with the highest standard of customer service.

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    Koala Products Delivery Rates

    Note a signature is required on receipt of your delivery, If you are unavailable our couriers will leave a card for you to respond too. If they do not hear from you within 24hrs and the item is returned to us undelivered at our cost we will assume that you do not want the item/items and reserve the right to issue a refund to you for the items price alone.

    Due to the remoteness of certain areas some postcodes are not covered by our couriers as a result unfortunately deliveries to the Scottish Highlands, offshore islands and Northern Ireland are restricted. We reserve the right to cancel due to heavy surcharges that are levied by our couriers to deliver to these areas (listed below).
    Or if you have a friend who lives outside these shipping restricted areas as outlined below please ask them to order for you.

    We advise customers to contact us if unsure before ordering to clarify if there destination postcode is covered by our standard carriage charge before finalizing orders.

    Unfortunately we do not send some items to flats due to the size and restricted access.
    We reserve the right to cancel without prior notice

    AB31 to AB38, AB41 to AB45, AB 51 to AB56, BT, DG, FK19 to FK 21, HS1 to HS9, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, KA27 to KA28, KW1 to KW3, KW5 to KW17, KY, PA20 to PA49, PA60 to PA78, PH1 to PH3, PH4 to PH41, PH42 to PH44, PH49, PH50, TR, GY & E1 to ZE3.
    Listed below are delivery details for Koala Products, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.85
     per Shipment£3.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Koala Products Dispatch Policies

    KOALA PRODUCTS Delivers Large Mainland UK orders in association with† UK MAIL. Smaller items are sent using Royal Mail 1st Class.

    Note a signature is required on receipt of your delivery, If you are unavailable our couriers will leave a card for you to respond too if access is available. If we or they do not hear from you within 24hrs and the item is returned to us undelivered at our cost we will assume that you do not want the item/items and reserve the right to issue a refund to you for the items price alone.

    We take great care packaging every item to ensure safe shipment to you.
    We charge a postage fee only to cover our costs of materials and labour.

    Once we have received your order and cleared payment, your item will be dispatched within 2 working days.

    Please allow 1-5 working days for delivery. Further
    Queries can be made on 07977 552284

    Unfortunately we do not send some items to flats due to the size and restricted access.
    We reserve the right to cancel without prior notice
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    Koala Products Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Koala Products with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Koala Products's Privacy Policy.

    Privacy Practices

    Koala Products values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Koala Products to get information about any additional policies that may apply:

    Contact this seller Phone: 07977552284

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.